Customer Service Microsoft Office

Michelle King

Part owner - Davey's Delivery

Albuquerque, NM 87114

**********@*****.*** - 505-***-****

Seeking a position with a professional company, which will recognize and reward my dedication to excellence. I am a flexible, hardworking team player experienced in customer service. I am able to interact with all levels of management, and I am very well organized.

WORK EXPERIENCE

Part owner

Davey's Delivery - May 2015 to Present

of Davey's Delivery

Assisted in the startup of Davey's Delivery, an independent delivery contractor. Used excellent organizational skills required in sorting and delivering products. Quickly learned the routes and customer requirements. Built exceptional rapport with customers.

Corporate Travel Counselor

Carlson Wagonlit Travel - October 2002 to May 2015 for multiple accounts such as: Amazon, Sprint, JP Morgan, Coca-Cola, and Kubota. Managed groups of corporate travelers, confirming lowest and discounted prices for all facets of travel. Negotiated and reserved contracted rates based on availability and travel schedules. Knowledge and understanding of multiple computer systems: Apollo, Sabre, ResX, Get There, Cliqbook, Passportal, Microsoft Office, In-office accounting, and payment systems. Multitasking by managing and processing incoming emails and phone calls at the same time from various accounts assisting clients with changes to reservations and answering general questions. Maintaining a 95% or higher service level.

Managed and trained a team of 6-10 counselors on individual corporate contracts and reservation systems. Worked with an in-office data based accounting system to reduce costs to the company and the travelers. Closely involved with the quality control processes and training and monitoring of counselors. Developed, trained, and led growth of Online Fulfillment Desk, managing a team of six. Assisted in other departments as needed in creating profiles and answering travelers' questions regarding their booking tools.

Dedicated Travel Counselor to Corporate Agilent Technologies account World Travel BTI - 2001 to 2002

Executed reservations for corporate travelers, including but not limited to air, car, and hotel accommodations. Initiated and managed a team of six counselors for the Support Services Department, issuing straight tickets, exchanges, and invoices.

Worked with the company's in-office data based system to reduce costs by applying unused credits toward future travel.

Involved with the quality control process and keeping agents informed and updated on changes of procedures. Dedicated Travel Counselor to the Hewlett Packard

American Express Travel - 1997 to 2001

Agilent Technologies account.

Involved in all facets of travel accommodations, including air, car, and hotel contracts. Trained on all accounts, thus being knowledgeable to work all accounts as needed to achieve top service levels.

Trained and mentored new agents.

Worked on the groups and meetings desk.

EDUCATION

Diploma

Sandia High School NM

1990

ADDITIONAL INFORMATION

AREAS OF EXPERTISE

Customer Service

Office Procedures

Team and Project Leadership

Clerical and Administrative Activaties

Microsoft Office

Telephone, typewriter, calculator, computer, fax machine, and copy machine which are used in performance of essential job duties.

Various forms of paperwork that are handled in performance of essential job duties.

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