Customer Service Data
Resume:
Clark, NJ *****
acztkw@r.postjobfree.com
Professional Profile
Procurement professional with extensive experience with SAP, Ariba, BI and Excel. In-depth knowledge of the PtP process and systems, sourcing, and contract management. Possess excellent analytical skills, high attention to detail, problem solving and multi-tasking abilities. Passionate supporter of stakeholder management with a drive to perform at the highest level of accuracy and efficiency. Adept at supporting major initiatives, process improvements, and projects that introduce enhanced efficiencies.
Career Summary
Bristol-Myers Squibb, Plainsboro, New Jersey April, 2015 to Current Associate, Global Procurement, Supplier Diversity
Supporting Global Procurement, Capital Procurement, and Supplier Diversity with spend analytics and reporting, data enrichment, PtP process support, and the inclusion of small and diverse suppliers into the supply base.
• Providing robust spend analytics and reporting to Senior Leaders in Global Procurement and Supplier Diversity.
• Supporting implementation of a preferred supplier database in Access for the Buy@bms staff to ensure compliance within the PtP process and GP strategies.
• Generating monthly dashboard reports for the Senior Leadership Team on spend analytics with Small and Diverse Businesses utilizing multiple systems including BI, SAP, Ariba, and Excel. This data is reviewed and approved annually by Bristol-Myers Squibb’s CEO for US Government reporting.
• Identifying and resolving anomalies in data sets and working with large amounts of data.
• Executing a third-party direct pay process with small businesses within Capital Procurement supporting GP with exceeding their Small Business goals. Acts as the primary point of contact for SAP data, changes, vendor creation, supplier diversity requirements, PO resolution and payment issues. Supporting this process for other GP areas.
• Providing subject matter expertise and guidance for the procure-to-pay process with internal and external customers.
• Analyzing multiple data points (vendor usage and spending trends) and collaborating with all Procurement areas to establish spend targets and small business goals required by the Government.
• Collaborating with Management to develop corporate Supplier Diversity strategies in order to achieve established goals.
• Analyzing and identifying root cause of issues that impact supplier diversity goals, and proactively reporting observations to the appropriate parties.
• Continuously monitoring the integrity of supplier data in SAP which is critical for a successful supplier diversity program.
Merck & Co., Inc., Whitehouse Station, New Jersey September 1, 2014 to January 2, 2015
Specialist, Global Procurement, Active Pharmaceutical Ingredients and Intermediates
Ensured compliance and efficiency in the procurement process of Active Pharmaceutical Ingredients and Intermediates by reconciling SAP data to comply with all Procurement and Company policies, including Legal and Sarbanes Oxley (SOX).
• Established a comprehensive plan to identify and reconcile exceptions in SAP.
• Conducted SAP data extractions to identify nonconformance against contractual requirements, including all Procurement and Company policies, Legal and SOX.
• Developed detailed reports from SAP data utilizing MS Office software.
• Presented observations at staff meetings with the intent to decipher root causes, lessons learned and the development of best practices.
• Updated SAP master data through the Shared Service Organization and the Vendor Master portal.
• Conducted final audit to ensure SAP contract compliance was in accordance with all company policies.
• Trained team members on SAP tools to maintain compliance.
Merck & Co., Inc., Rahway, New Jersey January 1, 2005 to September 2014
Sourcing Representative, Global Procurement, Maintenance Repair & Operating Supplies (MRO)
Supported SAP implementation of MRO integration, and the procurement management process of over $70 million to New Jersey/Pennsylvania sites.
• Supported SAP launch by transitioning MRO data from Maximo to SAP. Modified How-to-Buy and PtP Transaction Guides to ensure efficient and compliant transactions. Provided stakeholder support and training, and partnered with PtP to ensure compliance.
• Implemented and managed SAP ECC contracts, source lists and pricing of 32,000+ materials. Worked with process experts, suppliers and internal clients while maintaining production schedules and a high level of customer support.
• Provided training and coaching on the usage of SAP. Served as a resource to US end users.
Michelle Conklin
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• Independently reviewed and applied judgment to determine appropriate spend strategy of transactions (contracts and purchase requisitions) in accordance with company policies and guidelines from Procurement and Legal.
• Ensured utilization of preferred suppliers and Master Supply Agreements, and took corrective action as necessary.
• Exceeded targeted customer service goals of 85% by demonstrating inclusive behaviors with internal customers; engaged them in the process and demonstrated procurement as a valued business partner.
• Monitored and reported the execution of 90 days payable outstanding (DPO) through SAP and Spotfire for Global Procurement to SMLT. Trained and mentored other site leads on DPO tracking and Spotfire tools. Shared best practice.
• Ensured business continuity by expediting materials and resolving payment issues. Identified root causes in order to educate end users and suppliers to avoid future occurrence, and ultimately, to simplify the process.
• Performed key SOX controls and financial audits on suppliers to ensure contract compliance.
• Developed reports from SAP data to monitor and establish performance metrics against contractual KPI’s.
• Analyzed data utilizing advanced Excel skills, i.e., V- lookup, pivot tables, charts, etc.
• Maintained strong customer and vendor relationships. Prioritized tasks to meet deadlines.
Merck & Co., Inc., Whitehouse Station, New Jersey January 1, 1993 to 2004
Associate Procurement Analyst, Production Material Purchasing Department
Managed the procurement of commodity chemicals and solvents of over $40 million to all domestic manufacturing sites.
• Negotiated cost savings on production chemicals and solvents in the range of 5-12% annually.
• Consolidated commercially available raw materials and solvents through distribution to Merck’s manufacturing sites.
• Executed long-term contracts. Collaborated with legal department and suppliers when required.
• Established Standard Costs, generated favorable PPV and improved productivity annually.
• Expedited materials in order to avoid supply disruptions and plant shut downs. No supply disruptions.
• Monitored daily natural gas consumption at Merck's West Point, PA facility. Executed natural gas purchase or sale in accordance with plant requirements and pipe line limits.
• Maintained strong customer and vendor relationships. Prioritized tasks to meet deadlines.
Skills & Abilities
• Advanced proficiency in PC technology: SAP, BI Reporting, Ariba, Spotfire, MS Office Outlook, Word, Excel (pivots, charts, graphs, formulas, etc.), and PowerPoint.
• Strengths in data analytics, customer support, process improvements, problem solving and time management.
• Excellent oral and written communication skills including the ability to document processes and provide training.
• Strong attention to details.
• Exceptional organization skills.
Education
2012 – Merck Six Sigma Yellow Belt, Certified
1993–1995 Union County College, Cranford, N.J. Courses in Business Management
1983-1984 Stafford Hall, Summit, N.J. - Certification in Business
References: Available upon request
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