Customer Service Manager
Resume:
CURRICULUM VITAE OF LANGUTANI CONSTANCE NKUZANA
Pimville Zone 1
Soweto
1809
PERSONAL DETAILS
Surname : Nkuzana
Name(s) : Constance
Date of Birth : 02/ 10/ 1988
Identity Number : 881***-****-** 6
Address : 8363 Sangci Street
Pimville Zone 1
Soweto
1809
Contact Number : 078-***-****
E-mail : **************@*****.***
Gender : Female
Nationality : South African
Home Language : Xitsonga
Health Status : Excellent
Marital Status : Single
Criminal Record : None
LANGUEGE
SPEAK
WRITE
READ
XITSONGA
GOOD
GOOD
GOOD
ENGLISH
GOOD
GOOD
GOOD
ZULU
GOOD
GOOD
GOOD
SESOTHO
GOOD
GOOD
GOOD
SIPEDI
GOOD
GOOD
GOOD
EDUCATIONAL BACKGROUND
Last School Attended : Sekano Toena Secondary High School
Highest Grade Passed : Grade 12
Subjects : Xitsonga
English
Life science
Mathematics
Life Orientation
History
Geography
Year : 2008
INSTITUTION DETAILS
Institute : NOSA Training College
Qualification : She Representative Course
Modules : Health and Safety/Hazardz/Risks
Year : 02/09/2016
Institute : Edcon College
Qualification : Call centre Certificate
Major : Switch board skills
Principle of customer services
Telephone and internet skills
Communication
Year : 2009
Institute : Edcon College
Qualification : Computer literacy Certificate
Major : Introduction to computer
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Internet
Year : 2009
WORK EXPERIENCE
Company : Royal Mnandi
Position : (GA)General Assistant
Date : 2010 January - March
Company : Royal Mnandi
Position : Food service Assistance
Date : 2010 March - June
Company : Royal Mnandi
Position : Preparing fast food combo
Date : 2010 June – 2013 March
Company : Corry pharmacy
Position : Front shop assistant
Date : 2013 March – 2014 May
Company : Royal Mnandi
Position : Store lady
Date : 2014 May – 2015 May
Company : Merchants SA (Cell C)
Position : Call Centre – Customer Service
Date : 2015 – 2016
REFERENCES
Company : Royal Mnandi
Name of ref : Jeff
Position held : Manager
Contact : 082-***-****
Company : Royal Mnandi
Name of ref : Adren
Position held : Manager
Contact : 082-***-****
Company : Corry pharmacy
Name of ref : Imran
Position held : Manager
Contact : 011-***-****
Company : Merchants SA
Name of ref : Janine
Position held : HR
Contact : 011-***-****
SKILLS AND ATTRIBUTES
Effective telephone and query handling
Strong product knowledge and experience in retail banking
Ability to work both as an effective team member and independently
Using own initiative
Warehousing and guarding
Planning skills and prioritizing
Administration (Filing, Faxing and answering of calls)
Q Pro- Hygiene, legislation and standards’
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