Hospitals Operations

CURRICULAM VITAE

RAJ SHREE

HYDERABAD, TS, INDIA

Mobile : +91-960*******

E-mail: **.*******@*****.***

Relocation - Any parts of India

Skills - Hospitals Operations / Administration

Aspiring Roles - Operations Head/Unit Head/COO/CEO

INTRODUCTION -

1. My "Professional Career" exhibits having two and half decades of multi faceted professional skills, expertise in "Hospitals Operations & Administration", encompasses towards 360 Degree operational management skills to head the operational roles of the multi super specialty hospitals at senior management positions by holding accountability of overall profitability of an organization to achieve the projected goals & revenue benchmarks in keeping view of meeting day to day challenging demands of competitive health care markets, products & services in present healthcare fraternity services.

2. My "Professional Competency" embarks towards proven management leadership skills, business ethics, strategic orientation, sound & timely decision making ability, people & crisis managements, personal attributes, communication skills, dedicated to continuation of learning & improvement of strong analytical managerial skills which overall contributes me to improve sound operational efficiency of healthcare establishments by adopting quality oriented standardized operating procedures (SOPs) as per NABH Quality Norms, identifying business opportunities and growth of hospitals' products & services portfolio in terms of exploring geographical healthcare markets in current healthcare landscapes in India.

3. My "Core Competency" stands for "Hospitals Operations", enriched to multifold operational skills whilst heading various portfolios to manage multi super specialty hospitals in corporate & Govt. sectors during span of my long assignments to healthcare services, resulted to find myself well competent to lead multiple operational roles, ensuring smooth functionality of overall quality oriented organizational systems in cost-effective manner by optimum usage of men & materials, products & services, promotions & developments, researches & achievements in keeping view of organizational requirements.

4. My "Present Engagement" stands to the Pace Group of Hospitals for the last one year, holding the portfolio of Chief Operating Officer (COO), heading entire gamut of operational roles including expansions & business developments of two multi super specialty hospitals at Hyderabad & Secunderabad twin cities. As the Pace Group of Hospitals is well recognized towards specialized & advance medical care treatment of Liver, Pancreas, Genito Urinary & Cancer Care and other multi super specialty services, managed by super specialized consultants & surgeons including team of professionalized nursing, Para-medicals & administrative staff respectively. Reporting myself to MD & Board of Directors.

5. My Enthusiasms asserts that I find myself well energetic & dedicated to excel my the best proficiency at par with organizational requirements to lead overall operational roles efficiently by adopting various modes of operandi techniques with application of promotional activities to achieve the projected goals & tasks while holding the responsibility for delivering targeted revenue & profits in conjunction with inputs from Chairman and Managing Director, ensuring optimum operational efficiency of networks by coordinating & decision making imperatives with forming a team of fabulous medical specialists, hospital administrators, service staff including a sound business teams respectively and last but not least ensuring to get inflated OPD services & bed occupancy strengths at regular intervals to generate revenue benchmarks as per budgeted plans.

6. By and large my assignment to a new organization hereby rest assured to the management heads towards taking solely accountability of overall operational roles & responsibilities of a super specialty hospitals. Therefore expected to bestow me an opportunity to explore my multifunctional professional skills with my passion, talents, dedication & hard works in good interests of organizational requirements and be proved myself an asset for a longer association. My further in-depth professional skills may be referred hereunder and do consider my candidature for the roles of Centre head/COO/CEO to your esteemed healthcare establishment.

CAREER - OBJECTIVE -

Looking forward to explore proven management leadership skills to structure & strengthen quality oriented operational management services in most cost effective manner within proper utilization of available resources to the best satisfaction of the organizational needs, proving the best output to others in healthcare fraternity services. As well as providing overall direction and management for the services, facility, organisation or centre, developing, implementing and monitoring procedures, policies and standards for medical, nursing, allied health and administrative staff respectively.

POSITION - OBJECTIVE -

Holding responsibility of the smooth and efficient operation of hospitals including management of profit and loss statement for the growth of hospitals' business as well as the related resources associated with the hospitals operation, development of long term strategies for growth of unit by taking an expansive view of the business opportunities and driving excellence in the areas of Operations, Finance, HR, Marketing and Business branding - promotions - Development at regional / national / global Levels.

PROFESSIONAL CREDENTIALS -

(i) Master of Business Administration (MBA)

(ii) Master of Commerce (M. Com.)

(iii) Advance Integrated Diploma - Nursing Healthcare Managements (ADNHM)

(iv) Cert. Dip - MS Office Applications (EQUIP)

(v) Cert Dip - NABH Accreditation & Quality Managements (MCI) - NABH

INTERNSHIP & REFRESHER COURSES (Attended Work-shops & Practical's) -

(1) Medical Administration & Ethics

(2) Nursing Management & Administration

(3) Hospital Project Managements

(4) Medical Administration & Ethics

(5) Nursing Management & Administration

(6) Hospital Project Managements

(7) Medical Stores & Pharmacy Managements

(8) Medical Records & Bar Coding (MRD)

(9) IP Credit Billing, Settlements & Realizations

(10) Medical Recruitments, Selections & Talents Acquisitions

(11) Govt. Liaisons, Statutory Compliances & Statistical Returns

(12) Strategic Planning & Operational Managements

(13) Administrative & Labor Laws

(14) Crisis Management & Legal Jurisprudence

(16) MIS, Purchase & Vendors Managements

(17) Internal Auditing, Reports & Remedial Action

(18) Business Developments, Branding & Promotions

(19) Financial Planning, Costing & Budgeting

(20) Corporate Performance & Presentations

MULTI FOLD MANAGEMENT EXPERTISE (Operational Domains) -

Hospitals Operations / Administration

Medical & Clinical Managements

Nursing Administration

Quality Control Managements

Medical Ethics & Applications

Talents Acquisition, Selection, Recruitment & Training Prog.

Branding, Promotions & Business Developments

Medical Tourisms & Events Managements

IP Billings, Credit Settlements, Disallowances & Realizations

Internal Audits, Reports & Compliances

Hospitals Projects/Renovation/Restructures/Expansion

Performance Analysis & Presentations.

KEY SKILLS (Operational Roles) -

(i) Hospitals Operations

(ii) Clinical Managements & medico ethics

(iii) Profit & Loss (P & L) Accountability & EBIDTA

(iv) Heading Organization - As Centre or Unit Head / CAO / COO / CEO

(v) Hospitals Management Services - 27 years (Since 1990 to Till Now)

ORGANISATIONAL ASSIGNMENTS (Portfolios, Roles, Period & Organisations) -

Chief Operating Officer (COO) - Pace Group of Hospitals (Unit of OMRV Hospitals Pvt. Ltd.), Hyderabad

Director Operations - Healthcare Solutions (A Unit of Pragmatic Meditech Pvt Ltd), Hyderabad

Chief Admin Officer - Innova Super Specialty Hospitals Pvt. Ltd., Hyderabad, AP, India

Associate Vice President (AVP) - Spandana Sphorthy Finance Ltd., Hyderabad, AP, India

Dy. General Manager (DGM) - CDR Multi Super Specialty Hospitals Pvt. Ltd., Hyderabad, AP, India

Sr. Manager Operations - Innova Children's Heart Hospitals Pvt. Ltd., Hyderabad, AP, India

Centre Head (Ops) - Dr. Mohan's Diabetes Specialty Research Centre Pvt. Ltd., Hyderabad

Hospital Administrator - Remedy Heart Institute & Super Specialty Hospitals Pvt. Ltd Hyderabad

Senior Mgt. Cadre (Operations Head) - The Armed Forces Med Care Units/Hosp.. (Locations - Bangalore, Jodhpur, Delhi, Guwahati, Pune, Hyd).

MULTI HEALTHCARE HANDLINGS [As A Unit/Ops Head] -

Multi Super Specialty Hospitals

Single Super Specialty Hospitals

Super Specialized Nursing Homes

Poly Clinics / OPD Clinics

PERFORMANCE & ACHIEVEMENTS (Operational/Functional MGT. Systems) -

Restructures Inter Departmental - working modules & action plan.

Preparation & implementation of manuals, policies, SOPs, accreditation.

Review staff working performance, appraisal & talents acquisitions.

Periodic review with HODs, doctors, consultants & feedback/action plan.

Daily meet with Med, Nur, Admin & HR Heads, ensure smooth work flow.

Ensure intact MIS & Biomed Eng services, AMC follows, Vendors deals.

Strengthen inter depts. Audits, credit billing claims & settlements.

Smooth OPD Services, least discomforts to patients, feedback & actions.

Conduct regular Nursing Classes, HIC & Bio-waste implementations.

Liaison Govt. Officials, attend corp meetings, follow statutory compliance.

Branding, promotions, TPA Empl, follow referral doctors, inflate IP cases.

Formation of strong business teams, delegates targets & collections.

Coordinate to Finance Dept, proper In & out cash flows, funds availability.

Meet Budgeted targets, Accountability of P&L & EBIDTA, updates t0 BOD.

CORPORATE SYMBOL STATUS (Known Working Personality) -

(i) A true, strict & Defense Background disciplined - Administrator

(ii) A daring, dedicative & trustworthy to lead delegated roles

(iii) Attentive to solicit suggestions & redressal of grievances

(iv) Never lets down the image of position & portfolios assigned

(v) A Multi task skilled, dynamic personality, adoptive to working environments

(vi) A cohesive, friendly and inter personal building relations to working staff

(vii) Obedient to seniors and committed for proven management results

(viii) Concerned to achieve the budgeted targets, P&L, EBIDTA

(ix) Outspoken to management heads & keep updates outgoing developments

MY USP (Unique Selling Points) -

(1) Establish goals and direction for the organization

(2) Create alignment among upper-level leadership

(3) Build strong business relationships both inside & outside organization

(4) Keep track of detailed financial analysis data

(5) Promote and advocate for the organization

(6) Bridge the gap between the Board and employees

(7) Track competition and make adjustments as needed

(8) Prepare organization for future change

(9) Create policies and planning recommendations

(10) Oversee general day-to-day operational activities

STRATEGIC BUSINESS MANAGEMENTS (Promotions, Developments & Growths) -

Working closely with Top Management to set up new business verticals, involving 360 degree of Strategy Model Research, Competition Research, Analysis & Business model research, validation & goal settings.

Providing visionary leadership roles for strategic Planning, End to End Business Plan, Budgeting, Structuring, resource planning, cost analysis, MIS, business control & developments driving towards the Company's efforts to achieve its revenue goals.

Organizing hospital services and success stories awareness programmes through versatile marketing communications & channels vis-à-vis hoardings / banners / health camps / door to door visits / print media / social media / television media/ developing and delivering content & graphics for marketing campaigns, web sites, product collateral, events, corporate communications and newsletters.

As a functional competency, act upon towards Branding and Brand Positioning, Marketing Concepts, Brand Management/Product Category Marketing, Advertisement & Promotion including Social Media & Digital Marketing, physical Merchandising, Digital/Online Merchandising, Develop content for marketing campaigns including emails, banners, graphics, landing pages in formulating company growth strategy.

Analyze trends & prioritize referral Doctor visits, increasing referral Doctor base, continually looking out for potential new referral doctors & arranging consultant visits, interacting with treating consultants on daily basis, maintain contact with referral doctors, review of referral doctors graph of referring cases, arrange feedback for referral cases and organizing delivery of referral amount fee to referral Doctors.

Lead hiring & working with third party agencies required for branding, creative / collaterals, ATL & BTL activities, media planning & execution, website development, customer app & portal developments, Corporate marketing and Third Party tie ups, revenue targets from the sales teams and reviews of Weekly & Monthly marketing strategies and Mentoring Corrective action plan as and when required.

Act as spokesperson for the company with press and analysts at conferences.& industry events.

Last but not least, providing executive leadership & management of corporate marketing, services marketing & services management, driving the Company's efforts to position itself as a visionary leader and potential in its emerging market and to achieve its revenue goals.

LEADERSHIP QUALITIES -

* Interpersonal Relations - Team work, Effective communication, Positive & Empathetic attitude, Preventability

* Leadership & People management - Influencing people, Team work, Employee development, Openness and Transparency

* Personal Effectiveness - Positive and Empathetic Outlook, Initiative and Commitment, Problem Solving and Decision Making.

* Work Ethics - Ensuring Process and Protocols are maintained, Focus on Learning and continuous improvement, Achievement Oriented.

* Total Quality Management - Fair knowledge of Health Care Industry setup & process improvement.

* Stress Management - Level headed with ability to work in uncertain or intense or conflict situations.

* Foresight Vision - Ability to think through the challenging issues and work independently without day to day supervision.

LEADERSHIP SKILLS & MANAGEMENTS -

Leadership Skills: Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company.

Strategic Skills: Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.

Operational Skills: Responsible for the measurement & effectiveness of all processes internal & external, provides timely, accurate and complete reports on the operating condition of the company.

Motivational Skills: Motivate and lead a high performance management team; attract, recruit and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program.

Presentation Skills: Represent the firm with clients, investors and business partners about the various aspects of organizational assignments & services.

Result Oriented Skills: Assist, as required, in raising additional capital at appropriate valuations to enable Company to meet sales, growth & market share objectives.

Learnability - Proactively seeks opportunities to learn and relearn, seeks new challenging experiences without fear of failure, quickly attains mastery even in unrelated areas and utilizes learning for improving performance.

Decision making - Clearly defines problems, considers all the facts and alternatives available, willing to make firm and speedy decisions, demonstrates objectivity & high quality in decision making and takes calculated risks with contingency plans.

Leading Change - Implement Strategic thoughts & acts as a catalyst for major change, gets buy in from significant opinion makers, communicates & listens with empathy to overcome resistance and sets up systems to hold gains.

Profitability: Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives.

Excellence: Spearhead the development, communication and implementation of effective growth strategies and processes.

Ownership and Accountability for Results - Demonstrates ownership for goals, drives himself & others to achieve desired results, reviews & monitors progress with course correction to ensure success and raises the bar after each achievement.

Business Acumen - Demonstrates entrepreneurial spirit, good understanding of how business makes money, takes a holistic view on cost, profit, market & value addition & possess good reasoning ability to solve a wide range of business problems. Able to understand, utilize financial reports & legal documents to conduct business.

Customer Focus - Personally keeps in touch with major customers and understands their changing needs, drives a customer centric culture in the organization, proactively anticipates & provides holistic solutions to delight customers, responds to customer expectations & improves customer satisfaction indices (CSI).

Enabling People Performance - Jointly develops clear roles, challenging goals, expectations & accountabilities for people, creates an enabling work culture, allocates resources and supports people to success, demonstrates faith in peoples capabilities & motivate them and monitors performance and celebrates achievements.

Communication & Networking - Communicates clearly, fluently & in a compelling manner to create understanding, actively listens to people to understand & seek feedback, ensures application of fair process, establishes long term networking with significant external business partners and stakeholders for business gains.

PRINCIPAL ACCOUNTABILITY -

1. Strategic Corporate Leadership -

(a) Participate with the Board of Directors in developing a vision and strategic plan to guide the hospital.

(b) Identify, assess, and inform the management about internal and external issues that affect the hospital.

(c) Ensure appropriate systems & structures for the effective management & control of the Hospital & its resources.

(d) Establish an organizational structure to ensure accountability of all departments & staff for fulfilling the mission, objectives & strategic plan of the Hospital.

(e) Foster effective team work between the Board and the CEO and between the CEO and staff.

2. Operational Planning and Management -

(a) Develop an operational plan which incorporate goals and objectives that work towards the strategic direction of the hospital.

(b) Establish and attain challenging/achievable patient care, safety, education, and community service goals while ensuring financial viability.

(c) Foster a smoothly functioning, efficient organization through anticipating problems and the timely and effective resolution of disruptions.

(d) Ensure that the operation of the hospital meets the expectations of its investors.

3. Human Resources Planning and Management -

(a) Oversee the implementation of the human resources policies, procedures and practices including the development of job description for all staff.

(b) Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations.

(c) Recruit, interview and select staff that have the right technical and personal abilities to help further the organization's mission.

(d) Ensure that all staff receives an orientation to the organization and that appropriate training is provided.

4. Financial Planning & - Management -

(a) Work with staff and the management to prepare a comprehensive budget.

(b) Work with the Board to secure adequate funding for the operation of the hospital.

(c) Research funding sources, ensure the development of fund raising plans and write funding proposals to increase the funds of the hospital.

(d) Approve expenditures within the authority delegated by the Board.

(e) Ensure that sound bookkeeping and accounting procedures are followed.

(f) Administer the funds of the organization according to the approved budget and monitor the monthly cash flow of the organization.

(g) Provide the Board with comprehensive, regular reports on the revenues and expenditure of the hospital.

(h) Implement a performance management process for all staff on an on -going basis and conducting an annual performance review.

5. Risk Management -

(a) Identify & evaluate the risks to the organization's people, property, finances, goodwill, image and implement measures to control risks.

(b) Ensure that the management & the organization carry appropriate and adequate insurance coverage.

(c) Ensure that the management & staff understand the terms, conditions and limitations of the insurance coverage.

Business Targets -

(a) Design and Implement the Business targets of the Center.

(b) Coordinate with Business Development team and help achieve targets.(c) Training and developing the Operations staffs to convert walk-ins in to business.(d) Coordinate with the marketing team for brand development.

PROFESSIONAL COMPETENCY [Heading Organization - As a CAO / COO / CEO] -

01. Provide leadership position to the company at the forefront operational cum administrative roles.

02. Over sees company business activities for operational efficiency, profitability and growth

03. Enable the Board to fulfill its governance obligations

04. Develop and approve operational procedures, protocols, policies and standards for quality assurance

05. Plan, develop and implement new business development verticals & strategies for increasing the revenue

06. Review activity reports and financial statements to determine progress, direction and growth

07. Represent company at public sessions, meetings and formal functions

08. Evaluate performance of various departments' heads

11. Monitoring the hospital information systems, make corrections and up grading as required

12. Ensure optimum utilization of resources, manpower, equipment, facilities, materials etc.

13. Innovate and implement measures to raise profit & business turn over

14. Master manuals for administrative policies and procedures, implementations & regular follow ups.

15. Strategies to raise patient satisfaction & reduce patients waiting time in OPD.

16. Representing the hospital at various professional, civic and governmental organizations and meetings.

17. Analyzing areas in planning, promoting & conducting organizational performance improvement activities.

20. To works with top Management Team on development of employment strategies, policies and practices.

21. To coordinate with team of doctors, nursing heads & other HODs to understand their issues & suggestions

22. Maintain relationship with media houses to handle internal communication, newsletters and magazines.

23. To work on various corporate assignments as required by CEO/board of directors & need of the organization.

24. Setting up business revenue model with viability business plans of its execution.

25. Identify the development needs of the employees, create a learning organization & Winning culture in Org.

26. Develop and maintain relationships with major buyers, suppliers and processors.

27. Ensures positive employee relations by regular meetings, monitoring suggestive measures & employee recognition programs.

28. Liaise with Group HR to share & implement HR best practices, responsible for budgeting of personnel cost in line with budget.

29. Evangelize to put patient and their relatives well-being at the centre of the hospital's service activity and action plans; accordingly, create and implement a strategy for transforming the service culture of the organization.

30. Tackle a range of priorities including enhancement of monthly revenues through domestic patient acquisition and new medical tourist market activation; and implement more robust standards of accountability and performance.

31. Work to ideate, incorporate and/or recalibrate new or expansion-related initiatives across medical specializations, marketing programmes, skills development & to significantly and quickly realize higher bed occupancy.

32. Ensure compliance across safety, operations, hygiene etc. in regard to statutory and regulatory obligations.

33. Adeptly manage business contingency issues when they arise in collaboration and consultation with team of veteran hospital administrators and medical specialists.

34. Accountable for process streamlining, end to end business, clinical, manpower administration and operational issues pertaining to network in line with Company business objectives.

35. Maintain a keen focus on top and bottom lines, profitability and EBIDTA levels while transforming business culture and enhancing service levels.

36. Participates in establishment and implementation of organizational policies and procedures. Interprets policies, objectives and operational procedures.

37. Assures the hospital coordinates care with physicians as well as other medical facilities, also understand and use process-improvement techniques to make hospital operations as efficient and smooth running as possible.

38. Integrate and coordinate demands for safety and good clinical results, promoting a service orientation and keeping the organization on a strong financial footing.

39. Write & submit reports to CEO/MD of the hospital/company in all matters of importance.

40. Responsible for delivering targeted revenue & profits in conjunction with inputs from the CEO/Chairman & Managing Director, ensuring optimum operational efficiency of network by coordinating & decision-making imperatives with a team of fabulous medical specialists, hospital administrators and service staff.

ALL ROUND OPERATIONAL EXPERTISE (Hospitals Management Systems) -

By virtue of having a long outstanding contributions to the hospital sectors for the span of two and half decades, worked at various positions & managed multiple operational roles & responsibilities to different statures of hospitals, finding thereby proficient to manage a super specialty hospitals or group of hospitals with effects from "Inceptions to Operations" ( vis-à-vis, land acquisition, infrastructural developments, statutory compliances, commissioning of equipments & formation of working team members & professionals) and ultimately run the show while holding accountability of overall profitability of organization in the terms of profit & investment matrix to achieve the projected goals & revenue benchmarks set forth by management heads/board of directors.

WHY TO BE HIRED MYSELF -

Because of being myself a creative, resourceful, integrative thinker and possess strategic leadership role to provide strong vision and direction for the team while fostering bottoms up input and participation in process improvement from all levels of the organization to ensure that the company has the proper operational controls, administrative & reporting procedures & people systems in place to effectively grow an organization, ensuring financial strength & operating efficiency well maintained through respectful, constructive, energetic style as per guided by objectives of company.

As well as responsible for the development and execution of the company's products, strategy and achieving the financial and operational metrics approved by the company's Chairman and Board of Directors and driving the company forward from ground up towards - Work with the board to formulate a vision and short & long term goals/roadmap to move to next level for a long term success.

"By and large Willing to roll up sleeves and get involved at ground level as the situation demands".

REASONS FOR RELOCATIONS (Leaving Organizations) -

Quite delayed & settlements of monthly salary & allowances.

Release of salary in installments, at quite delayed stages to next months.

CONCLUSSION -

In nutshell I would like to state that even not had been associated with a high statured corporate hospitals during span of my long outstanding services to multiple healthcare establishments/hospitals though I do possess multifold hospitals operational roles and therefore looking forward to accept the challenges to head the operational roles of the irrespective stature of corporate hospitals/group of hospitals and therefore I do intent to get a corporate plate form in a corporate super specialty hospitals wherein I could excel my multifold proficiency skills.

There is my request to the HR Heads/Management Heads to consider my candidature and bestow me an opportunity for the roles & responsibilities of heading operational roles of your Hospitals or group of super specialty hospitals at some prestigious positions in keeping view of my professional skills vis-à-vis Unit or Centre Head / Operations Head / Directors Operations / CAO/ COO/CEO - to excel my the best proficient skill to overall control & manage the entire gamut of operational cum administrative roles, including medical & clinical managements, nursing & general administration, quality control managements, business promotions & developments, hospitals projects (Green/Brown Fields), renovations/ restructures/expansions, etc. while holding the responsibility for delivering targeted revenue & profits in conjunction with inputs from Chairman and Managing Director, ensuring optimum operational efficiency of networks by coordinating & decision making imperatives with forming a team

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