Service Customer

ABHILASH.P

Saraswathi Nivas

Attenganam P O

Anandashram Via

Kasaragod (Dist.)

Kerala

India - 671531

Tel.91-467-*******

Mob. +974-****-****.

E-mail:*************@*****.***

Objective:

Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment.

Experiences:

Firm: Obaikan Equipment & Services WLL

(Authorized dealer of Perkins Engines, Takeuchi Excavators, Bawoo skid steer, Hyster Material Handlers, Ramfos Hydraulic Breakers, JLG Machines, Ruthmann Steiger.) Designation: Workshop Controller

Tenure: 01/01/2014 onwards.

Job Responsibilities:

1. Customer Service.

2. Making Service Estimation.

3. Job Allocation to Service Engineers.

4. After Service Inspection

5. Contacting the OEM / Vendors for parts / service. 6. Preparation of LPO for OEM / Vendors.

7. Procurement of Items through OEM / Vendors.

8. Ensuring the Payment status against the LPO to the OEM / Vendors. 9. Liaising with the Supplier for warranty failure repairs. 10. Preparation of Warranty Claim.

Designation: Senior Service Engineer

Tenure: 23/08/2012 to 31/12/2013.

Job Responsibilities:

1. Troubleshooting, service, maintenance and repair of various construction and industrial heavy equipment. 2. Preparation of spare parts list required for the repair / maintenance. Firm: Liebherr India Private Ltd

(Manufacturer of heavy construction Equipment based in Germany) Designation: Service Engineer

Tenure: 02/02/2010 to 31/07/2012

Job Responsibilities:

1. Troubleshooting, service, maintenance and repair of Liebherr construction and industrial heavy equipment.

2. Preparation of spare parts list required for the repair / maintenance. Firm: India Techs Ltd

(Authorized dealer for sales, service and parts of JCB products; J C Bamford Excavators Ltd.UK) Designation: Service in Charge

Tenure: 01/01/2008 to 19/01/2010.

Job Responsibilities:

1. Customer Service.

2. Making Service Estimation.

3. Job Allocation to Service Engineers.

4. After Service Inspection

5. Liaising with the Supplier for warranty failure repairs. 6. Preparation of Warranty Claim.

Designation: Service engineer

Tenure: 02/02/2005 to 31/12/2007.

Job Responsibilities:

1. Troubleshooting, service, maintenance and repair of JCB construction equipment. 2. Preparation of spare parts list required for the repair / maintenance. Educational Qualification:

Technical: 1. Diploma in Mechanical Engineering from board of technical Examination, Kerala

2. Draughtsman civil from Government Industrial Training Institute. Academic: S.S.L.C from Board of Public Examinations, Kerala Computer knowledge: Familiar with MS Office, Focus software, AutoCAD, Internet & E - Mail Operations.

Draughtsman Civil

Preparing various plans and estimates for both residential and commercial buildings Diploma in Mechanical Engineering

Jobs Handled:

1. Diagnose and troubleshooting hydraulics systems. 2. Diagnose and troubleshooting transmission systems. 3. Diagnose and troubleshooting electrical systems. 4. Customer Service.

5. Making job card.

6. Making Service Estimation.

7. Job Allocation to Service Engineers.

8. After Service Inspection.

9. Contacting the OEM / Vendors for parts / service. 10. Preparation of LPO for OEM / Vendors.

11. Procurement of Items through OEM / Vendors.

12. Ensuring the Payment status against the LPO to the OEM / Vendors. 13. Preparation of Service Invoices.

14. Liaising with the Supplier for warranty failure repairs. 15. Preparation of Warranty Claim.

Special Trainings Attended

Hydraulics training for JCB Backhoe Loader machines provided by JCB India Ltd at regional training center Chennai, India.

Transmission-Gearbox training for JCB Backhoe Loader machines provided by JCB India Ltd at regional training center Chennai, India.

Transmission-Axle training for JCB Backhoe Loader machines provided by JCB India Ltd at regional training center Chennai, India.

Training on Level One maintenance of Kirloskar engine for JCB Backhoe Loader machines provided by JCB India Ltd at regional training center Chennai, India.

Hydraulics & Electrical training for JCB tracked excavator machines (JS 75 & JS 80) provided by JCB India Ltd at regional training center Chennai, India. Languages Known: English, Malayalam, Tamil, Hindi, Telugu. Personal Details:

Name : Abhilash P

Father's Name : N Sreedharan Nair

Sex : Male

Date of Birth : 02.04.1980

Marital Status : Married

Religion : Hindu

Nationality : Indian

Passport No : M3493011.

Date of expiry : 03.01.2025

Declaration:

I hereby declare that all the above given information is true to the best of my knowledge. Doha, Qatar.

Abhilash. P

Date: 15/04/2017.

Contact this candidate