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Customer Service Manager

Location:
Canada
Posted:
April 14, 2017

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Resume:

JOHN NICKLAUS S. PENDON, RPN

***-**** ******** **** ******

Mobile647-***-****®acztdh@r.postjobfree.com

CAREER OBJECTIVE

Motivated and dedicated professional seeking Registered Practical Nurse position to contribute expertise in a healthcare environment

HIGHLIGHTS OF QUALIFICATION

Over 6 months of Canadian experience working as Personal Support Worker in home care setting and Long Term Care Rehabilitation facility, providing quality service in a respectful and professional manner.

Over 400 Hours of Canadian experience working as RPN student in an Alzheimer’s Unit/Lock-down Unit of a Retirement Home

Physically fit in caring for ambulant and non-ambulant residents, using mechanical lifts, turning, lifting and transferring residents manually as required

A skilled customer service team member with 3 years of experience in sales, demonstrated excellent communication, presentation and interpersonal skills.

Handled cash and credit transactions with accuracy

Excellent ability to quickly recognized client needs and take appropriate steps to resolve the problem

Strong time-management skills; able to multi task in a busy environment

Proficiency in Point Click Care, Windows Vista, Word, Excel and Internet

Skilful in handling customers’ demands

Able to build networks and rapport with various clientele in a professional manner

Could operate snow plow truck

Could operate a front loader and portable communication devices

EMPLOYMENT EXPERIENCE

Uber Partner- Driver Jan 2016- Present

Delivered five- star quality service to customers

Safely navigated customers to the place of destination

Parking and Ferry Control- Stolport Inc., Billy Bishop City Airport, Toronto Aug 2015- Present

• Trained and operated company’s equipment and vehicles

• Delivered excellent customer service on the mainland and airside

Storefront/Team Member- Tim Hortons, Toronto Dec. 2013-Aug 2015

• Assisted customers in their purchased goods

• Advised customers in various products

• Handled cash and credit transactions

• Performed all aspects of customer service

Customer Service- Volunteer, Providence HealthCare, Toronto Nov. 2013

• Assisted customers in their purchased goods

• Advised customers in various products

• Handled cash and credit transactions

• Performed all aspects of customer service

Personal Care Assistant/Personal Support Worker, Mosaic Home Care Services, Toronto

June 2013-Nov 2013

Assisted clients personal needs and activities to achieve optimal level of daily living

Light housekeeping

Cooked and prepared food

General helper, machine operator/ assembler, Magna Powertrain, Toronto

Nov. 2012- April 2013

Reported to the supervisor before the shift for specific job instruction.

In line with co-workers for attainment of goals; communicated well to achieve team goals

PLACEMENT EXPERIENCE

RPN Refresher Student Sept. 2015- Dec 2015

Fieldstone Commons (Sienna Senior Living), Toronto ON

Assisted RN preceptor in giving care to the residents of the unit, including but not limited to: giving oral medications, insulins, and puffers, and assistance with meals

EDUCATION

REGISTERED PRACTICAL NURSE- REFRESHER COURSE

Humber College, Toronto May 2015- Dec 2015

BACHELOR OF SCIENCE IN NURSING

West Negros University, Bacolod, Philippines October 2006

BACHELOR OF SCIENCE IN COMMERCE- MARKETING

Colegio San Agustin-Bacolod, Philippines April 2000

REFERENCES

Available upon request



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