Customer Service Manager
Resume:
JOHN NICKLAUS S. PENDON, RPN
Mobile647-***-****®*************@*****.***
CAREER OBJECTIVE
Motivated and dedicated professional seeking Registered Practical Nurse position to contribute expertise in a healthcare environment
HIGHLIGHTS OF QUALIFICATION
Over 6 months of Canadian experience working as Personal Support Worker in home care setting and Long Term Care Rehabilitation facility, providing quality service in a respectful and professional manner.
Over 400 Hours of Canadian experience working as RPN student in an Alzheimer’s Unit/Lock-down Unit of a Retirement Home
Physically fit in caring for ambulant and non-ambulant residents, using mechanical lifts, turning, lifting and transferring residents manually as required
A skilled customer service team member with 3 years of experience in sales, demonstrated excellent communication, presentation and interpersonal skills.
Handled cash and credit transactions with accuracy
Excellent ability to quickly recognized client needs and take appropriate steps to resolve the problem
Strong time-management skills; able to multi task in a busy environment
Proficiency in Point Click Care, Windows Vista, Word, Excel and Internet
Skilful in handling customers’ demands
Able to build networks and rapport with various clientele in a professional manner
Could operate snow plow truck
Could operate a front loader and portable communication devices
EMPLOYMENT EXPERIENCE
Uber Partner- Driver Jan 2016- Present
Delivered five- star quality service to customers
Safely navigated customers to the place of destination
Parking and Ferry Control- Stolport Inc., Billy Bishop City Airport, Toronto Aug 2015- Present
• Trained and operated company’s equipment and vehicles
• Delivered excellent customer service on the mainland and airside
Storefront/Team Member- Tim Hortons, Toronto Dec. 2013-Aug 2015
• Assisted customers in their purchased goods
• Advised customers in various products
• Handled cash and credit transactions
• Performed all aspects of customer service
Customer Service- Volunteer, Providence HealthCare, Toronto Nov. 2013
• Assisted customers in their purchased goods
• Advised customers in various products
• Handled cash and credit transactions
• Performed all aspects of customer service
Personal Care Assistant/Personal Support Worker, Mosaic Home Care Services, Toronto
June 2013-Nov 2013
Assisted clients personal needs and activities to achieve optimal level of daily living
Light housekeeping
Cooked and prepared food
General helper, machine operator/ assembler, Magna Powertrain, Toronto
Nov. 2012- April 2013
Reported to the supervisor before the shift for specific job instruction.
In line with co-workers for attainment of goals; communicated well to achieve team goals
PLACEMENT EXPERIENCE
RPN Refresher Student Sept. 2015- Dec 2015
Fieldstone Commons (Sienna Senior Living), Toronto ON
Assisted RN preceptor in giving care to the residents of the unit, including but not limited to: giving oral medications, insulins, and puffers, and assistance with meals
EDUCATION
REGISTERED PRACTICAL NURSE- REFRESHER COURSE
Humber College, Toronto May 2015- Dec 2015
BACHELOR OF SCIENCE IN NURSING
West Negros University, Bacolod, Philippines October 2006
BACHELOR OF SCIENCE IN COMMERCE- MARKETING
Colegio San Agustin-Bacolod, Philippines April 2000
REFERENCES
Available upon request
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