Customer Service Operator

ARAY BELTRAN

*** * **** ** *******, FL ***** 786-***-**** ***********@*****.***

PROFILE

Seeking a job that will allow me to excel and become the best employee I can be through my strong work ethic and excellent ability to work in a team environment.

EXPERIENCE

Publix Super Market Hialeah, FL 2/15/16 - Present

• Complete Customer Transactions on the Register.

• Scan Items, Check Prices, Process Payments.

• Count Draw Balances.

• Greet Customers Adequately.

• Maintain Clean Environment.

Hotel Receptionis t, Sol Melia, Ciego de Avi la, Cuba 8/1/1999-11/20/2015

• Greet, register, and assign rooms to guests accordingly.

• Operate the switchboard and PBX.

• Process guests’ check-ins and check-outs.

• Assist guests’ in storing valuables in secure deposit box.

• Handle payments through cash, checks and credit cards.

• Answer queries about hotel services.

• Complete guests’ room and restaurant bills.

• Ensure all reservations and cancellations are processed efficiently. Communication Center Operator Camaguey, Cuba 6/15/1995-9/17/1997

• Efficiently answer and route incoming calls to various provinces and areas.

• Help customers make local or long distance telephone calls.

• Relay important messages to other workers accordingly.

• Coordinate and receive deliveries.

• Execute general office duties such as filing, sorting, and mailing documents. ARAY BELTRAN

956 W 67TH ST HIALEAH, FL 33012 786-***-**** ***********@*****.*** EDUCATION

CERTIFIED PROFESSIONAL CODER (CPC) 2016

HOTEL & TOURISM CERTIFICATE (RECEPTION TECHNOLOGY) 1997-1999 ETECSA COMPANY LONG DISTANCE OPERATOR CERTIFICATE -1995 RAFAEL MARTINEZ HIGH SCHOOL - DEGREE 1991

Competency

• Adaptable to new work environments

• Confident and fully assured in my capabilities

• Cooperative and work well with others

• Dedicated and dependable employee

• Customer Service

• Versatile and able to multi-task

• Hardworking

• Responsible

• Organized

• Honest

• Adequately qualified

• Attentive and always alert

REFERENCES

Available upon request

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