DISHANT MEHTA

** ****** **** ****, ********, Alberta. acztd3@r.postjobfree.com Cell: 780-***-****

Career Objective

Seeking the position of a Customer Service Representative in a reputed organization to improve in various aspect and benefit the company in turn. The transferable and interpersonal skills earned from my previous work experiences can benefit me in my prospective work. Skills:

Sales Skills Strong Leadership Customer Service

Interpersonal Skills Relationship Management Computer Skills Experience

FLYING J NISKU Dec 2016 - Currently

Cashier/Customer Service Representative

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

DESIGUAL AT WEST EDMONTON MALL Dec 2015 – Dec 2016 Sale Associate & Key Holder

• Welcome customers with a smile as they enter into premises.

• Explain product features and warranty agreements.

• Ensure that all products are well stocked and are easy to reach.

• Make sure that work area and aisles are clean and shelves are dusted properly.

• Respond to customers’ requests and concerns in a resourceful manner.

• Handle cashier duties by taking cash or credit cards in exchange of goods sold.

• Manage product returns and exchanges.

• Order out of stock items in a timely manner.

• Responsible for opening/closing of the store, bank deposits, paperwork. MCDONALD’S RESTAURANT Feb 2016 – Jul 2016

Customer Service Representative/Cashier:

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Take/Serve orders and answer questions or make recommendation for other products.

Cleaning the premises and preparing breakfast for the next shift.

Helping in kitchen to prepare the orders.

BALAJEE EXPORT Mar 2008 – July 2015

Administrative Assistance

Resolve customer’s complains by using positive outcomes.

Create and maintain customers’ accounts and ensure that all information is kept updated

Contact customers as part of the after sales policy of the company and inquire about any problems that they may be facing

Maintain knowledge of product lines, prices, delivery times and promotional services for the benefit of providing information to customers

Analyze transactions and correct discrepancies at the end of the shift

Assist customers with the payment procedure by ensuring that the process is smooth

Contact customers to ask for feedback and ensure that all feedback reports are completed and handed over at the end of the day.

Education:

Post Graduate Diploma in Human Resource Management May 2009- June 2010 Maharaja Sayajirao University, India

Bachelor of Commerce May 2004-June 2007

University of Gujarat, India

Reference Available Upon Request

Contact this candidate