Customer Service Assistant

Joann M. Lashouto

*** ****** **** *******, ** ***03

985-***-**** ********@*****.***

WORK EXPERIENCE

NATURAL GAS PIPELINE STAFF July 2010 – July 2015

oAdministrative Land Specialist - Acquisition

Contract Land Staff – Sugarland, TX

Controlled and maintained survey permissions, client files, and confidential legal documents

Coordinated processes for preparation, maintenance, and closure of pipeline client documentation

Ensured accuracy and validity of client files before closure

Set procedures for ensuring accuracy of contracts, titles, and other legal documents

Executed Right-of-Way Agent buyer kits and devised procedures for return of completed files

Resolved document discrepancies in professionalism manner

Met document and company deadlines and worked collaboratively with supervisors

oTitle Agent - Research

Andrade Land, LLC – Baton Rouge, LA

Researched deed titles and public records at courthouses and via internet to determine legal status of client and real estate property.

Examined plats and obtained assessments on specific tracts in tax assessor’s office

Created property layout on assigned tracts using a Deed Plotter Software

oDocument Specialist - Acquisition

G & P Land – San Antonio, TX

Established document management policies

Initiated support documentation for end users of document management systems

Conducted security surveillance over document processing, reproduction, distribution, storage, and archiving

Implemented electronic document processing, retrieval, and distribution to employees and clients

Attained using standard concepts, practices, and procedures of title examinations

Devised data spreadsheet of assets for document preparation and created summary analyses

oLandman Assistant- Title Research

Morris Land Services – Denham Springs, LA

Conducted title research of public records for legal status, plats, and deed plotted tracts

Drafted Excel spreadsheets for title runs, acquisition notes, line lists, daily correspondences, and contacts

Engaged in and enhanced general accounting, payroll, and cost accounting processes

CONSTRUCTION STAFF April 2005 - September 2009

oClerical Support-Audit

Foster Wheeler, N. A. – Clinton, New Jersey

Engaged in equipment maintenance, word processing, data maintenance, report filing, and communication responses

Established work procedures and standards to improve efficiency and accuracy

Consulted with management with recommendations for increased office productivity and efficiency

Managed numerous office functions

oField Resource Coordinator

Shaw Constructors, Inc. – Baton Rouge, LA

Served as liaison to crew members, contractors, and sub-contractors to ensure successful flow of daily operations

Provided office support to Safety Manager, safety orientations, and assisted staff in emergency situations

Excelled in office organizational skills for fast pace, high turnover atmosphere

oOffice Manager

L-CON-Constructors – Houston, TX

Responsible for payroll reporting, bank reconciling, distributing checks, department meeting minutes, preparation management correspondence, inter-office memos, and miscellaneous day-to-day activities

Conducted department safety inspections

Orientated new employees, administrated drug testing, and implemented corporate polices

Worked collaboratively and efficiently with foramens and superintendents

oOffice Personnel

SFC, Inc. – Natchitoches, LA

Maintained production records, timesheets, payroll system, and inventory

Evaluated new employee applications

Utilized Human Resource Information System (HRIS)

ADDITIONAL EXPERIENCE AND SKILLS

14 years Accounts Payable Clerk

5 years Accounts Payable Lead and Supervisor

2 years Advertising Assistant

6.5 years Administrative Assistant

1 year customer service and sales experience

Accounts Receivable Experience - Billing Department

Microsoft Word, Excel, PowerPoint, Outlook and QuickBooks

American Contractor Software

Greenbrier Graphics Deed Plotter Version 5

EDUCATION

Independence High School, Independence, LA Graduated: May 1982

Safety Supervisor & Coordinator School, Lena, LA Completed: September 2009

Client Crisis Management Training, Natchitoches, LA Completed: November 2009

David Bergeron’s Louisiana Landman Course, Baton Rouge, LA Completed: March 2011

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