Martha F. Razuri 443-***-****

ELLICOTT CITY, MD 21043 acztci@r.postjobfree.com

PROFESSIONAL PROFILE

Results-driven achiever with strong organizational skills and the self-motivation and initiative to increase market share

Customer-focused closer with unsurpassed interpersonal and teamwork skills

Goal-oriented sales professional with outside sales experience, proven sales proficiency and expertise in creative sales strategies

Solid communicator with exceptional ability to deliver complex information in persuasive, informative sales presentations and education programs.

Experienced in Business to Business & Business to Consumer

Proficient in Word, Excel, PowerPoint, Access, Outlook, SAP, Business One, FileMaker

Bilingual (English/Spanish)

Worked as a team leader to develop new Spanish speaking national & international markets

EXPERIENCE

Lifestyle Trainer and Leadership Coach 2014-Present

Contractor

Discuss values, attitudes, beliefs, and skills along with individual needs and goals

Coach in mindfulness, emotional intelligence, growth mindset & self-fulfillment

Develop strategies and plans for clients & assist in setting suitable goals for change, set goals into workable plan and action steps, keep records of progress, adjusts goal strategies as needed

Assist clients in moving past challenges by overcoming barriers and setbacks

Coaching clients the skills needed to be independent, stay motivated, committed, and constantly moving forward

Teleservice Representative, Spanish/English 2013-2014

Social Security Administration

Explained complex policies to social security beneficiaries

Applied and interpreted laws, rules, regulations, and written guidelines

Communicated orally with a large volume of people from various backgrounds

Gathered facts and resolve the beneficiary’s problem

Utilized interview techniques to collect necessary data to handle calls effectively and efficiently

Analyzed complex issues, make appropriate decisions and resolve problems

Prioritized, organized, and process a large volume of work within established deadlines

Customer Relations Manager 2011-2013

Mercedes-Benz of Baltimore

Compared trends in dealership production and identified areas for improvement; Implemented actions to correct concerns identified in collaboration with the general manager and management

Managed calls from customers regarding issues to resolve and oversee client satisfaction

Recruited, selected, hired, oriented, trained and evaluated receptionist, as well as managed daily operations

Ensured employees understand and follow all policies and procedures. Performed yearly quality assurance review

Ensured that customer complaints, and issues were dealt with fairly and quickly

Managed and maintained review websites

Stay updated on all Mercedes-Benz policies regarding their two survey programs (CSP & MBLI) and department training, strive to increase the overall factor in CSP, MBLI and CSI

Conducted monthly meetings to uncover and address issues impacting all departments and personnel

Obtained proper documentation for appeal process & tracked development until completion

CAD Consultant/ Senior Sales Associate 2005-2011

Nemetschek North America

Developed and executed strategies for increasing international sales through the acquisition of new channel partners

Achieved and exceeded sales goal each year through new customer growth

Acquired a deep understanding of product, presenting company and products to prospective partners

Worked closely with support, operations, and implementation staff to provide new channel partners with a successful onboarding experience

Used company-wide CRM system to track sales opportunities and report weekly on sales quotas

Monitor market and competitor activities and provide recommendations to increase sales

Traveled for in-person meetings with customers and partners

Attended industry functions, events and conferences as company and product representative

Senior Sales Manager 2000-2005

The Maryland Home Group

Worked with District Sales Manager to assess territory sales performance & market trends

Designed and implemented strategic targeting plan that expanded company’s customer base

Achieved growth and hit sales targets by successfully managing sales team

Processed and maintain client information

Recruited, trained, set objectives, coached, motivated and monitored the performance of sales representatives

Presented sales, revenue and expenses reports to management team

PROFESSIONAL TRAINING CERTIFICATION

Landmark Forum & Advance - Communication, relationship, productivity, self-expression & leadership training.

Introduction Leaders Training Program

Project Management Professional Program

Stephen Covey Leadership training

Dale Carnegie business and sales techniques

EDUCATION

The Community College of Baltimore County Business Degree

Completed 50 credits towards an Associate’s Degree in International Business

References upon Request

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