Customer Service

Lisa Ann Marshall

** ******* ****** ****** **** NJ 08002 856-***-****

*************@*****.***

LinkedIn: http://www.linkedin.com/in/lisamarshall

FINANCIAL OPERATIONS EXECUTIVE

“RELATIONSHIP BUILDER”

Financial Products & Management – Product Solutions – Process Improvement – ROI Strategies – Customer Solution Resolution – Sales/Marketing Campaigns – Strategic Marketing – Corporate Communications – Revenue Growth Initiatives – Federal Compliance – Research – Pricing Strategies – Loan Processing – Profit Margin Increases – Relationship Building – Negotiations – Program Management – Loan Origination – Mortgage Lending – Mortgage Banking – Consumer Lending

Results-oriented, creative, Mortgage Consultant with over fifteen years of experience committed to excellence in achieving corporate and operational goals in expansion of profit margins. Builds successful relationships with clients interacting with all levels of management assuring organizational objectives are achieved with proven process improvement and operational cost savings. Ensures positive customer experience to enhance company Brand. Demonstrates ability to learn new concepts and tools with little or no instruction. Self-motivated with solid organizational, communication and interpersonal skills.

Technical Skills: Proficient in Microsoft Office Suite, Outlook and Mortgage Software Programs.

Key strengths include:

Client Relationships

Process Improvement

Communications

Operational Cost-Savings

Profit Margin Increases

Customer Solution Resolution

SELECTED RESPONSIBILITIES AND ACHIEVEMENTS:

Drove sales as Senior Loan Officer in Mortgage Industry totaling over $10 Million in multiple years.

Cultivated long-term relationships with Credit Union Managers for 15 years servicing major Pharmaceutical Company significantly impacting revenues of over $1 Million gross sales annually.

Generated referral system for Mortgages through consistently delivering more than promised in customer care resulting in numerous commendations and positive feedback for work performed.

Adapted to major changes in an industry when product resources became limited maintaining relationships and providing product solutions to meet customer needs.

Produced additional revenue in challenging year (2008) through conducting bankruptcy buyouts for clients in Chapter 13 who qualified by researching viable candidates, and determining eligibility while observing FICO restrictions.

Lisa Ann Marshall Page Two

Calculated closing costs, appraisals, title insurance, Mortgage Insurance Protection (MIP), escrows and all other closing costs as well as assembled loan packages for execution.

Investigated customer needs and built trusting relationships through effective listening and identified which loan clients were qualified to obtain.

Mastered computer software programs with no prior training and implemented Program for generating debt to income ratios maximums in order to determine loan approval decisions.

Gained knowledge and experience in the mortgage industry through on-the-job training without any prior experience.

Demonstrated ability to learn quickly and become skilled at various disparate functions in mortgage processing.

Learned various Loan Programs as appropriate and applied to client needs within lending guidelines.

Observed retail trends based on an understanding of customer base needs and exercised prudent judgment in order to make successful procurement decisions.

Interviewed, selected and hired personnel for staff positions resulting in low turnover.

EXPERIENCE:

2015-2016 Garden State Home Loans, Cherry Hill, NJ Loan Originator

2014-2015 Nations Lending Corporation, Moorestown NJ

Senior Loan Officer/ Mortgage Consultant

1999 – 2014 Greentree Mortgage Company, Marlton, NJ

Senior Loan Officer/Mortgage Consultant

1997 – 1999 Grapevine Consulting, Berlin, NJ

Mortgage Consultant/Loan Processor

1987 – 1997 Annie Sez, Berlin, NJ

Store Manager/Assistant Buyer

Managed Staff of 35 in retail sales.

EDUCATION:

Associate of Arts: Business Administration Harcum College, Bryn Mawr, PA

LICENSURES:

Nationwide Licensing System Registry (NMLS): New Jersey, Pennsylvania and Conneticut

Courses: Annual Continuing Education (CLE) Classes to satisfy Licensure Requirements

Passed Uniform State Test for adopting States

Contact this candidate