Customer Service Management

RESUME

ADDRESS:

Aravindan J Jay yes daisy flats,

****, * *****, ****** *****,

17th street, Ram nagar south,

Madipakkam, Chennai-600091

Mobile : +91-909*******

Email id : ************@*****.***

To obtain a challenging position and implement the acquired skills & knowledge which add value to department goals and ultimately organizational growth & objectives. I am dedicated, committed and reliable, with a natural determination and persistence to achieve goals.

Personal Skills

Ability to take initiative, work in team environment, self motivation, competitive spirit, comprehensive problem solving abilities, willingness to learn more.

Course

University

College/Institution

Year of passing

Percentage

MBA(shipping and logistics management)

Tamil Nadu open University

AMET University, study centre

Kanathur,

CHENNAI-603112

2013

70%

B.COM

Madras University

R.K.M. VIVEKANANDA COLLEGE, MYLAPORE.

2008

59%

H.S.C

State Board

P.S.Hr.Sec. School, Mylapore, Chennai – 4.

2005

77%

S.S.L.C

State Board

P.S.Hr.Sec.School, Mylapore, Chennai – 4.

2003

68%

Project Name: A Study on freight forwarding in Indian Shipping Industry

Project Description:

The main objective of the proposed solution is to be automated the various functions and activities of the freight forwarders in Shipping Industry. This solution is very much necessary for the private and public sector industry.

Completed the training program on “LOGISTICS OPERATION MANAGEMENT” from 25-NOV-2013 to 30-NOV-2013 conducted by the MSME (MINISTRY OF MICRO, SMALL & MEDIUM ENTERPRISES) DEVELOPMENT INSTITUTE, CHENNAI.

Completed MMT (Multimodal transport (containerization) and logistics management) in 2013-2014 from institute of rail transport (IRT) through distance education mode in RAIL BHAVAN at New Delhi .

Organization Duration Designation

Maersk Feb 02, 2015 to Jun 30, 2016. process expert

HP May 18, 2011 to Sep 30, 2013. process associate to bus

operation associate

DELL April 06, 2009 to May13, 2011. Associate to sr customer rep

Operating Systems

SAP(sales and distribution module,material management module, vendor management system) GCSS

Databases

WINDOWS, MS-Office, HTML

TOOLS

Siebel, Sandy, E-Tracking, SATURN & HPISC

Maersk

Served as a liaison between the distribution center, purchasing, inventory management and logistic departments to ensure a proper flow of product through the supply chain.

Implemented various tools to support the S&OP and product lifecycle management process.

Reported process volume to internal and external account managers, directors, and senior management on a daily, weekly and monthly basis.

Worked cross-functionally and managed multiple priorities

Identifies and implements ways to improve customer service, inventory investment, and supply chain efficiency to achieve measurable results.

Develops and maintain positive relationships with vendors, customers, and 3M employees.

Provided logistic analysis to support critical business decisions of the management team, such as cost savings and efficiencies for domestic freight shipments and moving materials.

Facilitated freight movements of import / export shipments to ensure cost efficiency.

Collected logistic data, defined core problems, recommended resolutions, and presented key information and thorough review of report data.

HP

Dealing with Invoice, Purchase Orders, Sales Order, Quotations, Contracts, etc.

Supporting Processor, BPA & Quality Lead with Process and Documentation to ensure functionality is included in business support plans & ensuring that internal & ISO audit controls are observed.

Generating Reports to Corrective Actions Preventive Actions (CAPA) for AP Renewals Team and providing Operational Support to the team.

Preparation of productivity & efficiency reports (Individuals / Team) Delivering the Reports timely for the process on production, capacity, utilization, dash board and etc.,

DELL

Dealing with insurance contract with US customer application to analyze and verify the information which is correctly processed as per documentation.

Checking the accurate information matched as per the customers orders to provide the quality checking.

company’s procedures and standards which is provided by the customer.

Received top performer of the month for being first in productivity count for the repeated two month while working in HP.

Provided technical, analytical leadership and support to improve the quality and timeliness of the S&OP process while working in MAERSK.

Father’s Name : Jayabal R

Age : 28 Years

Date of Birth : 08. 03. 1988

Gender : Male

Marital Status : Single

Nationality : Indian

Mother Tongue : Tamil

Languages Known : English and Tamil

I hereby declare that the information furnished above is true to the best of my knowledge.

I will do my duties to the best of my ability.

Place : Chennai

Yours Sincerely

Date: (Aravindan. J)

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