Manager Customer Service

Shawn Tsai

***** ******** **. ****** *********, CA 91737

Mobile: 909-***-****

*************@*****.***

OBJECTIVE Seeking a challenging and rewarding position in operations manager position that utilizes both my knowledge and experiences in a growth- oriented firm.

CERTIFICATIONS Microsoft Certified System Engineer (MCSE) Microsoft Certified Database Administrator

(MCDBA) Microsoft Certified Professional (MCP)

HIGHLIGHTS

2017 plan and coordinate to setup IEI USA

first circuit board repair center to service

customers from North/South America.

2016 successfully resolved 40K pcs of end

of life chipset shortage for factory, total cost

saving $1M.

2016 Analysis & redefine operations

procedure for RMA to reduce turn-around

times from 35 to 20 days.

2015 efficient inventory cost control reduce

from 3.2 M to 1.1M, inventory turnover

between 20-25 days.

EXPERENCE

IEI TECHNOLOGY USA CORP. – Operations Manager.

10/2014-Present

• Manage all daily operations for customer service, purchasing/logistics and warehouse, production.

• Process improvement experience via Kaizens, KANBAN & lean six sigma management

• ISO 9001:2008 management representative for IEI USA

• Ensure team coordination and communication to effectively and efficiently complete the operational flow

• Analyze operational procedures throughout departments to plan/develop/improve efficiencies and smooth performance.

• Tracking and monitoring production schedule to ensure on time delivery.

• Develop plan to ensure high productivity and efficiency while minimize risk.

• Organizing recruitment and placement of required staff.

• Monitor and evaluate performance.

• Develop operations SOP for responsible teams.

• Coordinate business operations between the different departments within the organization

IEI TECHNOLOGY USA CORP. - Procurement Manager/IT Specialist. 10/2005-09/2014

Procurement /Sales Fulfillment:

• Oracle ERP, Purchasing Order Management, WIP, Inventory, Purchasing receiving, buyer, shipping execution, item management.

• MPS, MRP accurately forecasts monthly to reduce freight cost

• Oversea purchasing for multiple division and organizations.

• Vendor selection, contract negotiation, pricing and supplier evaluation

• Monthly promotion for inventory control, reduce inventory cost.

• Create, coordination and scheduling component delivery to production for assembly to meet the on-time delivery.

• Material and inventory control

• Managing and fostering vendor relationships.

• Maintaining high quality customer satisfaction service by providing accurate promise (delivery date) ship date to meet on time delivery.

Information Systems:

Firewall configuration and Administration.

Site to Site VPN Configuration and administration.

Active Directory, domain controller installation, administration, and configuration.

DNS, DHCP, installation, administration, and configuration.

Web server, IIS installation, administration and configuration.

Printer server administration and configuration.

Lotus Notes server administration and configuration.

Lotus Notes database design.

Domino imail administration and configuration.

Provided Oracle ERP user training.

Users’ tech support.

Office 24 System Inc.- Network System Engineer. Temporary Contractor 07/2004-02/2005

Entire Network Design Router Configuration.

Administering and configuration of NAT/DHCP.

LAN configuration and administration.

Network printer setup and configuration.

Configuration and management of user profiles.

Configuring, managing, and troubleshooting file compression.

Control access to files and folders by using permissions.

Optimizing access to files and folders. Configured driver signing options.

Tri-G International Inc.- Web/Graphic Master. 02/2003-09/2003.

Maintaining web site for Tri-G International Inc. based on the JavaScript, DHTML, and CSS.

Website management, maintenance, and information updating.

Website cross-platform/cross-browser compatibility, accessibility rules and search engine optimization.

Image creation and optimization.

Server Administration.

Configuration of workstations, printers and fax machines and assisting users with PC and printer-related problems.

Created, modified and deleted user profiles and access controls.

SKILLS:

Procurement Management /Sales Fulfillment:

Plan, organize, manage, control and evaluate purchasing activities and shipment coordination.

Evaluating current suppliers periodically to maintain the high level quality of goods and services delivery.

Negotiate all aspects of the relationship including total cost of ownership, payment terms, and price.

Support various organizations in the company group in cost reduction activities and supplier technical/manufacturing capability discussions.

Develop, implement, and maintain policies, procedures and material control to reduce cost, streamline procedures and implement solutions.

Information System & Technologies:

Anti-virus software, VPNs, LANs, TCP/IP Wan, Voice over IP, routers and configuring firewalls.

Implementing and Administering a Microsoft Windows Network Infrastructure.

Implementing and Administering a Microsoft Windows 2000/2003

Directory Services Infrastructure: (DC, OU, DNS, Active Directory & Group Policy)

EDUCATION BS, Information System and Technology, Alliant International University (USIU), San Diego, August 2002 Concentration: Networking & Application

AA, Industrial Safety and Hygiene Technology, Chung Hwa University of Medical Technology, Tainan, Taiwan, July 1996 LANGUAGE Excellent communications skills both written and oral in: English

Chinese-Mandarin

Taiwanese Dialect

REFERENCES Available upon request

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