Manager Customer Service

Location:

Salary:

45,000

Posted:

April 17, 2017

Brenda Fredericks

Objective

A challenging position where there is room for advancement utilizing my 35 years of leadership, management and interpersonal skills.

Experience

Treasure Island Foods

Floral Manager/Buyer, Chicago IL Feb 2008-Present

Created streamline processes to enhance department efficiencies.

Managed, trained and developed employees to their full potential.

Attended Floral Trade Shows and purchased large quantities of inventory.

Prepared schedules and budgets for my department.

Performed a weekly audit of inventory.

Resolved invoice discrepancies with vendors.

Co-op Markets Foods

Floral Manager/Buyer, Chicago, IL Nov 1999-2008

Re-merchandised floral department by introducing unique floral designs and products.

Developed merchandising strategy for major floral holidays i.e., Valentine’s Day, Easter, and Mother’s Day.

Negotiated buying power to minimize the cost of goods purchased from vendors and trade shows.

Increased the profitability of 3 floral departments by reconfiguring the traffic flow.

Created designs for weddings, birthdays, proms, funerals, and other occasions.

Community Volunteer

Worked with the National Cancer Society passing out brochures

Prepared meals for the homeless at the Door of Hope

Hosted several weddings

Coordinated and served at company picnics

Accomplishments

Manager of the Year two consecutive years

Continually won customer service excellent awards

Consistently exceeded sales and gross margin projections by over 20% annually

Completed advanced floral design techniques program

Education

Kennedy King College Chicago, IL

B.A., Business Management June 2019