Customer Service Manager

Morgana Womack

PSC ** BOX *****● APO, AP *****

Phone: 090-****-**** ● E-Mail: *************@*****.*** CA RN#: 95076751 ● OR RN# 201505423RN

Summary of Qualifications

In regards to the position, I have excellent experience in patient care. My experience includes, but is not limited to: providing patient centered bedside care, administering medication, assessing patient’s status, communicating with physicians to ensure patient care is implemented and providing holistic care to the patients and the families. I am currently certified in BLS, ACLS, and PALS and had advanced training on telemetry monitoring. Education

California State University, San Bernardino 2011-2015 Bachelor of Science in Nursing

● Cum Laude● Department Honors

● Deans List: Winter 2011● Spring 2011● Winter 2012● Winter 2014● Spring 2014● Fall 2014● Spring 2015 Nursing Clinical Rotations

● Loma Linda Veterans Administrative Hospital ( Leadership:80 hours) ● Waterman Gardens Housing ( Public Health: 120 hours)

● Arrowhead Regional Medical Center ( Critical Care:120 hours) ● Community Hospital of San Bernardino (Mental Health:120 hours)

● Kaiser Permanente, Fontana ( Pediatrics:90 hours) ● Arrowhead Regional Medical Center ( Maternity:90 hours)

● Arrowhead Regional Medical Center ( Med/Surg II:120 hours) ● Redlands Community Hospital (Med/Surg I:120 hours)

● Ballard Rehabilitation Center ( Fundamentals:90 hours) P rofessional Experience

U.S. Naval Hospital Okinawa (Okinawa, Japan) 2017- Present Health Technician- Occupational Medicine Clinic- Full time GS-07

● I conduct testing and screening examinations to include audiograms, pulmonary function testing, TB skin testing, vision screening, immunization administration, blood pressure, height and weight, and temperature.

● I provide technician nursing care and treatment, follow-up information, identify the need for patient referrals, and emergency care to employees for job-related injuries and illnesses.

● I provide technician medical and administrative support to immunization, health screening, health counseling, and other wellness programs to employees.

Sky Lakes Medical Center (Klamath Falls, OR) 2015-2016 Registered Nurse- Adult Progressive Care- Full time $33/hr

● I demonstrated and applied an in-depth knowledge of nursing principles, practices, standards and techniques. Including an understanding of cardiac rhythms, drugs, and interventions.

● I assessed the patient and implemented appropriate nursing actions to meet the patient’s holistic needs.

● I served as clinical resource person to staff members in their daily activities, and worked in collaboration with resource management to direct patient care at discharge.

Loma Linda University Children’s Hospital (Loma Linda, CA) 2014-2015 Patient Care Assistant-Acute Care Pediatrics- Full time $12.50/hr

● I gained experience in assisting patients with hygiene, positioning and transferring while ensuring modesty/privacy of patient.

● I provided basic direct, age-specific care for patient under supervision of an RN, allowing me to gain experience in licensed nursing cares as well.

● I responded to patient and family requests and call lights as appropriate, requiring rapid problem solving skills. CSUSB Recreational Sports (San Bernardino, CA) 2012-2014 Customer Service Manager- Part time

● I served as a building marshal while the professional staff were not present and was responsible for resolving participant disputes.

● I was promoted from a staff position to a management position in October 2013.

● I was responsible for training new staff members by planning and providing large group orientations. United States Army (Pomona, CA) 2010- 2016

Soldier/Cadet- Reserves

● I served as company commander in charge of two platoon’s operations while in ROTC.

● I attended a leadership development and assessment course to enhance leadership skills.

● I assumed basic officer position within my unit and assist in completing unit operations. Skills and Strengths

● I am proficient in prioritizing tasks due to the reality of multiple patient needs and medications due at the same time.

● I have the ability to resolve conflict in ethically compromising situations; I have done this in situations involving child protective services and restrictions on visitation.

● I have intensive leadership experience including holding the position of an army platoon leader and as a Customer Service Manager as well as attending a 4-week leadership development course.

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