Customer Service Sales
Resume:
F RANK I E M . DAY S
***** ******** **** *********, ** 28134 704-***-**** ************@*****.*** O B J E C T I V E
To obtain an administrative support position that utilizes my knowledge, skills and abilities and assists with continuing my professional growth and career. ADM I N I S T R A T I V E S K I L L S
Computer Skills:
Windows 8.0
Microsoft Suite (Word, Excel, PowerPoint, Publisher, Outlook)
Adobe CS6
Photoshop; Illustrator and InDesign
Administrative Support Skills:
Great secretarial and clerical skills.
Excellent communication skills and the ability to communicate at all levels within an organization.
Exceptional customer service skills.
Great interpersonal and networking skills.
Ability to multi-task; work on a team or independently; and work with minimal or no supervision.
Very good office management skills and the ability to set priorities and obtain goals.
Excellent design and development skills for written correspondence and communications (e.g, brochures, pamphlets, PowerPoint presentations, and other written communication sources). P R O F E S S I O N A L E X P E R I E N C E
SHARON TOWERS ASSISTED LIVING, CHARLOTTE, NC
Beauty and Wellness Specialist, July 2015 - Present
Coordinates and confirms scheduling of facility services for senior residents.
Provides tailored beauty and wellness programs for seniors.
Designs and develops services needed based on client’s specific needs. SUNBEAM SPA
Office Coordinator, April 2010 – December 2015
Provided administrative and clerical support to manager.
Prepared and reviewed correspondence, presentations, brochures, publications and other work and marketing materials for the business.
Provided customer service to clients with scheduling appointments, assists with selection of services, and assists with problem resolution and customer complaints. Frankie M. Days Page 2 of 2
Purchased and maintained office supplies.
Managed inventory and processes purchase orders.
Compiled and processed accounts receivables/payables reports and invoices SELF EMPLOYED, CHARLOTTE, NC
Nail Specialist, March 1994 – April 2010
Consulted with clients regarding nail care and services available to meet their specific needs.
Scheduled appointments for nail services at each salon location.
Provided various types of nail care services to clients.
Maintained records of nail care/services provided to clients.
Resolved and or assisted with customer complaints. 2amCREATIVE PRODUCTION, CHARLOTTE, NC
Graphics Design Intern, July 2014 – September 2014
Provided administrative and clerical support to professional staff when required.
Developed proposals, design work, logos for clients.
Collaborated with clients on marketing and branding promotions.
Assisted staff with special projects and assignments for clients. THE ISLAND PACKET, HILTON HEAD, SC
Newspaper Production Associate, March 1991 – September 1994
Provided administrative support to sales associates. Assisted sales associate with sales duties and responsibilities.
Assisted staff with special sales projects and assignments.
Prepared layouts for newspaper advertisements .
Provided customer service and support to customers. Assisted with resolving customer complaints. HARGARY TELEPHONE COMPANY, HILTON HEAD, SC
Telephone Directory Assistant, July 1991 – December 1992
Provided customer service support to customers.
Resolved customer service complaints and problems.
Provided administrative and clerical support regarding the maintenance of customer accounts. E D U C A T I O N
ART INSTITUTE OF CHARLOTTE, CHARLOTTE, NC
Associate of Applied Science Degree, September 2014 R E F E R E N C E S
Available upon request
Contact this candidate