Customer Service Administrative Assistant

Professional Summary

Dedicated Administrative Assistant with exceptional customer service skills and hands-on experience supporting the activities of the Director and listening carefully. Strong administrative skills along with an understanding of the importance of assigned tasks.

Experience

Jennifer ONG Optometry 2016

I served as the optometry assistant. In this position I did tests on the machines, billing, customer service, glasses repair and general services.

Mass Digital S.A. 2012-2014

I served as the financial manager for an advertising agency located in Bogota, Colombia. In this position, I managed the work of three people and more than $750,000 per month of business transactions. I maintained a complex documentation system and followed the company’s accounting policies and procedures. I also managed outsourced functions, oversaw the operations of the treasury department, and assisted in designing an organizational structure adequate for achieving the department's goals and maintain banking relationships.

Mass Central Media / Mullen Lowe SSP3 S.A. 2011-2012

In this position I served as an advertising account executive assisting clients to discuss and identify their advertising requirements. I devised advertising campaigns to meet the clients’ briefs and budgets. My primary tasks included: presenting the campaign ideas and budget to clients, negotiating the details of campaigns, handling budgets, managing campaign costs and invoicing clients, writing client reports and monitoring the effectiveness of campaigns.

Education

University 2004

Colegio Rodrigo Lara Bonilla - Bachelor degree with emphasis in accounting GPA.

Professional Certifications 2009-2016

University Autónoma Of Colombia Professional - International economic relations

University Panamericana Colombia - Technologist in finance and international business

The Hayward Center for Education and Careers - Optometry Assistant.

The Hayward Center for Education and Careers - Computers and career readiness.

Skills

Inventory maintenance.

Attention to detail.

Strong administrative and organizational skills.

Strong listening skills to ensure complete patient history.

Customer Service.

Fluency in Spanish.

Experience in managing a small team and completing task as a member of a team.

Experience in managing my time

References available upon request.

Contact this candidate