Customer Service Administrative Assistant

ELSIE C. PAYNE

**** ****** *** ***. ****, Apt. **8, Sarasota, Fl. 34243

Cell 941-***-****

*********@*****.***

Objective: To obtain a part/full time position in an administrative/staffing / human resources or retail where my background and skills are used to maintain and improve existing processes. Skills: Managerial//Supervisory Experience Multiple phone lines

Staffing/Recruiter MS Office Tools (typing 55pm)

Retail Experience/Sales/Buyer Medical Insurance Verification

Payroll Customer Service

Experience:

Edwin Payne – Caregiver – Medications, Banking, Meals 2014 – 2016 Deceased Hoveround, Inc. - Call Center/Tech Support/Documentation Laid Off 2011-2014 Help at Home Homecare – Staffing /HR Coordinator Downsized 2009 to 2010 Diabetic Products by SaraCare – Care Advisor Company was sold. 2008 to 2009

Call existing and new patients to support their use of diabetic supplies

Contact doctor’s offices for completion of MD orders for medical supplies

Collect and qualify insurance benefits for cost discussions with patients Gevity – Talent Acquisition Coordinator Downsized 2007 to 2007

On-board new hires

Maintain time-sensitive hiring process and record using spread sheets Medical Staffing Network – HR Specialist and Staffing Coordinator 2004 to 2006

Recruit, interview, test and hire applicants

Develop business through marketing efforts

Payroll and reporting

Staff client facilities (increased staff and client base by 20%) Attend University for radiological technology 2002 to 2003 Longboat Key Club – H R Administrative Assistant 200l to 2002

Process all new hires including conducting Spanish interviews

Maintain and update employee files

Benefits/Workman's Compensation

The Wackenhut Corporation – Area Supervisor 1998 to 2000

Recruit, train and supervise high level security officers

In charge over 250 officers, including scheduling, payroll and equipment Society Brand Industries – Assistant to Owner/CEO

5 years of experience with this Missouri based company with 5 plants in Puerto Rico and 7 on the

-2-

mainland. Liaison with plant managers, government officials and client (Levi Strauss). Oversaw set-up of new manufacturing plant employing 500 people. Retail Experience – Manager of Antique Store for 2 years. Education: B.S. in Business Administration – Russell Sage College – GPA 3.7 Master’s Degree Program in Mental Health Counseling at USF – GPA 3.8

Graduate Assistant for the Department

Performed assessments and ran therapy groups

In addition, I have done volunteer work with Family Promises, SPAARC and as Peer Counselor with the Womens Resource Center.

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