RACHEL E. GAURANO

B** L** Carissa *A Brgy.

Kaypian San Jose Delmonte

Bulacan City 3023

Mobile: +639*********

Email: rachelgaurano@

yahoo.com

WORK EXPERIENCE

HOTEL REMBRANT

Housekeeping Attendant

April 2012 - Aug. 2015

* Performed a variety of

cleaning activities such

as sweeping, mopping,

dusting, and polishing.

* Ensured all rooms are

cared for and inspected

according to standard.

* Responded to residents'

queries, request and dealt

to customer's complaints

with professionalim.

* Replenished supplies and

maintained all cleaning

equipment and materials

in a safe and sanitary wo-

rking condition.

* Restock room supplies

such as drinking glasses,

shampoos, soap and mini

bar.

* Observed precautions

required to protect hotel

and guest property, and

report damage, theft, and

found articles to super-

visors.

TERRY-JALALI ENTERPRISE

Supervisor

June 2006 - October 2011

* Orient and trained new

emoloyees.

* Developed and impleme-

nted new employee train-

ing and orientation pro-

grams.

* Monitored and implemen-

ted work flow standards,

policies, and procedures

to ensure productivity,

accuracy and timeliness

of all staff.

* Evaluated staff perfor-

mance

* Problems encountered

during daily operations

and determines standard

for problem resolution

including escalations

from clients.

* Performed other related

duties as assigned for the

purpose of ensuring the

efficient and effective

functioning of the work

unit.

INTER LAMECO ENTER

PRISES, INC..,

Branch Trainor

Sept. 2003 - January 2006

* Ensured maximum effect-

iveness of sales and ser-

vice goals.

* Developed, Implemented,

and conducted branch

training programs.

* Orient and conducted on

and off-site training for

general employee groups

and management group.

* Cross-trained and per-

formed other duties as

assigned.

TRAINING AND CERTIFICATION

(TESDA) Technical Edu-

cation and Skills Develop-

ment Authority in House-

keeping NC II

Espa?a Manila, Philippines

Certificate Number:

613**********

Issued on: Sept. 9, 2016

Valid until: Sept. 8, 2021

SKILLS/QUALIFICATION

* English and Tagalog flu-

ency.

* Excellent verbal and

written communication

skills.

* High level of accuracy

and attention to detail.

* Team player who has a

very strong ability to

motivate others and re-

solves conflicts.

* TESDA Training Certified

EDUCATION

Sta. Catalina College

Legarda Manila, Philippines

High School 1988-1992

Sta. Isabel College

Taft Ave. Mla, Philippines

BSBA - Management

June 1992 - March 1996

(4th yr. Undergraduate)

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