Recruiter Customer Service Microsoft Office

MAGDALA ELICE

305-***-****- aczsxb@r.postjobfree.com

EDUCATION

Bachelor of Science in Communication Science Disorders- Deaf Studies

University of South Florida, Tampa, FL

Associate of Science in Speech Pathology- American Sign Language Interpreting

Miami Dade College, Miami, FL

PROFESSIONAL EXPERIENCE

ADECCO STAFFING, Alpharetta, GA; October 2016-January 2017 (Contract)

Recruiter, RAMP Support Team

Developed creative recruiting strategies to attract qualified candidates to meet client demands.

Developed a network of candidates, and maintains an internal database of all qualified candidates.

Leveraged resources to recruit the highest caliber candidates through online social networking and job boards, community involvement, professional networking, and local media resources.

Conducted moderately complex searches leveraging Adecco and internet tools, analyzes results and modifies as appropriate to meet inventory of needs.

Analyzed candidates found through prescreening activities, and evaluates skills and experience to determine match to inventory needs.

Assessed candidate hard and soft skills through a combination of behavioral interviews and competency-based evaluations.

Scheduled interviews for prescreened candidates prioritizing based on current branch needs.

Developed candidate executive summary for resume submittal.

Facilitated interviews with candidate and client, including candidate preparation and client brief. Conducts debrief with candidate and client following interview.

Extended offer of assignment including compensation and bill rate negotiation. Facilitates Adecco-specific onboarding process.

Maintained and updates thorough, accurate, and compliant documentation of all client, candidate, and temporary employee interactions via front office system and filing system.

Provided associates with guidance on policy interpretation, benefits, career development, and training opportunities.

Created and executed client-specific onboarding, orientations, presentations, documentation, screening, and testing.

Participates in special projects and performs other duties as assigned.

KFORCE STAFFING, Tampa, FL & Atlanta, GA; February 2013 – August 2016

Sr. Talent Qualification Specialist, NRC Finance and Accounting

Analyzed client requirements against candidate qualifications and submitted for quality reviewed in support of Field Offices.

Established initial contacted with prospective candidates and conducted preliminary interviews as required.

Conducted resume review and assessment based upon SLOMA (Skills, Location, Opportunity, Money, and Availability) criteria to determine candidate suitability/viability.

Determined candidate compensation expectation to maximize probability.

Packaged and submitted candidates in accordance with corporate standards or to the respective client and/or field representative and obtained feedback/confirmation of prospects candidacy.

Built and maintained relationships with candidates to create partnerships for future opportunities.

Provided mentorship and coaching for new recruiters and field partners for best practices.

Maintained and updated internal SharePoint site used for candidate activity tracking.

Researched and stayed abreast to changes within the healthcare industry.

THE SALVATION ARMY, Orlando, FL; April 2014- April 2014 (Contract)

American Sign Language Interpreter

Interpreted at various meetings as requested (church conferences, workshops, services) for the purpose of receiving and/or conveying information for deaf participant.

Exhibited professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping.

Ability to balance the need for professional distance with empathy and flexibility.

STARBUCKS COFFEE, Miami, FL & Tampa, FL; March 2007-April 2013

Lead Barista, Trainer

Strong up sell and cross sell techniques; built rapport, maintained and grew cold drink sales with new and existing customers.

Demonstrated excellent verbal communication skills, handled routine customer service and supported inquiries and obtained beverage orders.

Creative problem resolution and analytical skills; applied technical and professional job knowledge to evaluate customer concerns and accurately inputted product orders.

Provided mentorship and coaching for new barista and field partners for best practices.

Efficiently made drinks for customers upholding the Starbucks quality.

Increased location sales 3% by continuously up-selling company merchandise.

Processed credit, cash, and Starbucks card transactions.

Provided exemplary customer service.

HIALEAH HOSPITAL, Miami, FL; April 2007-July 2010

PBX Operator Pier Diem

Answered and directed incoming calls pleasantly and efficiently.

Responsible for directing all calls, including general information, phone numbers and department locations in a courteous, professional, accurate and timely manner.

Responsible for announcing codes and reporting alarms, assisting Security in the handling of all emergency situations, and documenting the details in accordance with department procedures in order to provide for the safety and welfare of patients, visitors and staff.

Responsible for the operation of the Medical Center Communication System.

Answered and directed incoming and outgoing administrative, patient and staff telephone calls, sent and received faxes, pages both normal and stat pages on the overhead paging system and the pager system.

Looked up patient room numbers, department extension and provided the numbers to incoming callers and staff, as well as ensuring that all codes and emergencies are expedited immediately.

Maintained proficiency with department devices, including the PBX console, hospital information system, paging terminal, fire panel and the security radio.

Typed and performed other clerical duties as required, including maintaining on-call schedules, typing and updating.

Assisted in the training of new staff.

Performed other duties as assigned.

YMCA, Austin, TX; August 2006- December 2006

After School Counselor

Organized and led a variety of small and large group activities each week.

Ensured that the site was kept clean, organized, and free of litter.

Communicated with parents about participant’s experiences and reported concerns to Camp Leadership.

Assisted in maintaining accurate program records including incident reports, logbook documentation, and daily attendance.

This included but is not limited to being responsible for your campers’ safety and their whereabouts at all times.

SKILLS

Fluent in English, Haitian Creole and American Sign Language

Proficient with Microsoft Office Suites (Word, Excel, Outlook, PowerPoint) etc.

Dedicated, self-motivated, hardworking, honest, and detail oriented

Proven ability to multi-task

Healthcare, Finance and Accounting Recruiting, Strategic Thinking & Planning, Relationship Building, Networking, Boolean Search Techniques

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