Customer Service Microsoft Office
Resume:
Samantha Williams
Calgary, Alberta
T3R 0S3
Mobile: (587) 434- 3438
*******************@*******.***
Work History
Jack Cooper Transport Claims and Quality Specialist - March 2016- November 2016
Provided customer service via email and phone calls
Compiled data and investigated claims on the company’s behalf
Helped manage relationships between vendors and dealerships
Worked in a team setting and separately
Collected information to be filed in Microsoft office
Composed reports for corporate on a weekly to monthly basis
Worked closely with corporate to improve claims prevention
Quoting customers over the phone and email for vehicle transportation
Mighty Moving CSR and Assistant Dispatch - April 2015 – March 2016
Work in a fast-paced environment while maintaining excellent customer service and accuracy.
Assisting dispatch with routing and crews
Responsible for creating an exceptional customer experience by performing required and additional duties.
Team oriented position
Dealing with scheduling of customer deliveries
Rescheduling customers in a timely and respectful manner
Maintaining a good working relationship with Home Depot employees and customers
Maintaining email and proper correspondence between customers and staff
Working with word and excel documents
City wide Towing Dispatcher and CSR - January 2013- April 2015
Excelling in a busy environment while maintaining excellent customer service
Time management role to get calls into the system in an accelerated rate
Working closely with other employees on services the customer’s needs promptly and efficiently
Responsible for creating an exceptional customer experience by performing required and additional duties.
Personable
Conquering high call volume and high stress situations
Training of new employees in an effective manner and responsible for maintain effective work ethic.
Handled receptionist overflow duties
Filled in for receptionist when on holidays
Smart Set Team Lead - September 2011-February 2012
Customer service oriented position
Personable
Reliable
Team building
Training of new employees in an effective manner and responsible for maintain effective work ethic.
Time management skills
Responsible for opening the store as well as closing
Responsible for maintaining sanitary conditions and going above and beyond basic cleaning duties
Responsible for maintaining health and safety while in the store
Responsible for tasking and setting out goals for other staff members
Education
Graduated 2010 Father Lacombe High School Calgary, AB
Volunteer Experience
Foster Home
Oops-a-Dazy Rescue and Sanctuary Society
2006 – February 2012
Provide for each animal’s physical and emotional needs while providing a safe and loving temporary home.
Specialized in providing care to puppies, particularly those who are orphaned and require round-the-clock care.
Provide care to juvenile, adult, and senior dogs, cats, and caged animals.
Maintaining an impeccably clean environment to limit and prevent the spread of communicable disease.
Providing training and behavioral modification to puppies.
Providing basic medical care to sick and injured animals.
Responsible for maintaining an emotionally healthy environment.
Co-chair of major fundraising initiative.
References
References available upon request.
Additional work experience upon request including security and pet care
Contact this candidate