Samantha Williams

***-*** ******* **** ** NW

Calgary, Alberta

T3R 0S3

Mobile: (587) 434- 3438

aczsv9@r.postjobfree.com

Work History

Jack Cooper Transport Claims and Quality Specialist - March 2016- November 2016

Provided customer service via email and phone calls

Compiled data and investigated claims on the company’s behalf

Helped manage relationships between vendors and dealerships

Worked in a team setting and separately

Collected information to be filed in Microsoft office

Composed reports for corporate on a weekly to monthly basis

Worked closely with corporate to improve claims prevention

Quoting customers over the phone and email for vehicle transportation

Mighty Moving CSR and Assistant Dispatch - April 2015 – March 2016

Work in a fast-paced environment while maintaining excellent customer service and accuracy.

Assisting dispatch with routing and crews

Responsible for creating an exceptional customer experience by performing required and additional duties.

Team oriented position

Dealing with scheduling of customer deliveries

Rescheduling customers in a timely and respectful manner

Maintaining a good working relationship with Home Depot employees and customers

Maintaining email and proper correspondence between customers and staff

Working with word and excel documents

City wide Towing Dispatcher and CSR - January 2013- April 2015

Excelling in a busy environment while maintaining excellent customer service

Time management role to get calls into the system in an accelerated rate

Working closely with other employees on services the customer’s needs promptly and efficiently

Responsible for creating an exceptional customer experience by performing required and additional duties.

Personable

Conquering high call volume and high stress situations

Training of new employees in an effective manner and responsible for maintain effective work ethic.

Handled receptionist overflow duties

Filled in for receptionist when on holidays

Smart Set Team Lead - September 2011-February 2012

Customer service oriented position

Personable

Reliable

Team building

Training of new employees in an effective manner and responsible for maintain effective work ethic.

Time management skills

Responsible for opening the store as well as closing

Responsible for maintaining sanitary conditions and going above and beyond basic cleaning duties

Responsible for maintaining health and safety while in the store

Responsible for tasking and setting out goals for other staff members

Education

Graduated 2010 Father Lacombe High School Calgary, AB

Volunteer Experience

Foster Home

Oops-a-Dazy Rescue and Sanctuary Society

2006 – February 2012

Provide for each animal’s physical and emotional needs while providing a safe and loving temporary home.

Specialized in providing care to puppies, particularly those who are orphaned and require round-the-clock care.

Provide care to juvenile, adult, and senior dogs, cats, and caged animals.

Maintaining an impeccably clean environment to limit and prevent the spread of communicable disease.

Providing training and behavioral modification to puppies.

Providing basic medical care to sick and injured animals.

Responsible for maintaining an emotionally healthy environment.

Co-chair of major fundraising initiative.

References

References available upon request.

Additional work experience upon request including security and pet care

Contact this candidate