Customer Service Administrative Assistant
Resume:
DENISE DECKER
Concord, CA. 94518
PROFESSIONAL SUMMARY:
Prior to relocating to northern California, I worked for a hospital system in New York state for 25 years. My general areas of expertise include, but are not limited to, calendar maintenance for managers, graphic development, excellent phone skills and a customer-centered attitude. I am proficient with appointment scheduling, pre-visit preparation, medical insurance verifications and obtaining verifications for services. I have experience using medical terminology and procedures.
I have held the position of Executive Secretary, Administrative Assistant, Intake Coordinator and Receptionist. I am familiar and comply with HIPPA regulations.
SKILL HIGHLIGHTS:
Maintains Strict Confidentiality Proficient in Word Applications
Knowledge of Medical Insurance Positive Attitude
Medical Coding Exercises Sound Judgement
Strong Planning Skills Team Player
Deadline-driven Strong Work Ethic
PROFESSIONAL EXPERIENCE:
10/16 – Present California Center for Sleep Disorders
Alameda, CA
I currently am employed as a Receptionist and Assistant to the Administrative Director of this Sleep Center. I greet our patients, process their insurance co-pays, schedule appointments, and answering phones which are heavy in nature. I assist the Director in whatever is required, I order and maintain supplies for 6 clinic sites in the Bay Area. Work with the physicians to provide great customer service and maintain strict patient confidentiality. I respond to medical record requests in a timely fashion.
Am comfortable with Word, Lotus Notes, Internet searches, Athena medical scheduling, ResMed and Respironics software for compliance data.
I am a team player as well as a cheerleader for my co-workers. We all play a part in giving great customer service which allows our patients to improve their health.
10/14 – 10/15 Contra Costa Regional Medical Center
Martinez, CA
Worked in the Medical Staff Office, I was responsible for obtaining the documentation for physician proctoring for all new provisional staff members. This included obtaining quarterly evaluations for each physician and documented proof that proctoring was completed. This was time sensitive work because without completion of proctoring, physician privileges would be lost. I had considerable interaction with the physicians and department chairs. I used a spreadsheet to track proctoring progress. This was a temporary position.
11/08 – 10-13 United Health Services Home Care
Vestal, NY
As the Intake Coordinator in the Respiratory Services area, my responsibilities included intake of orders for oxygen, oximetry patients and sleep apnea patients. I was responsible for insurance verifications and obtaining authorizations for services. I scheduled patient appointments for three respiratory therapists and one registered nurse. I possessed a patient-centered attitude while helping patients in our office and on the phone. There was a heavy phone workload which was a priority towards great customer service. I used Excel spreadsheet to track patient orders and re-orders. Familiar with Word, WordPerfect, Lotus Notes, Internet searches, Harvard Graphics and commercial and government insurance companies and their websites.
10/00 – 11/08 United Health Services Home Care
Vestal, NY
As Intake Coordinator in the Home Infusion program, I received referrals from physician offices, hospital discharge planners and from other hospitals. I obtained the patient benefits, as well as necessary authorizations. I worked closely with the Infusion Pharmacist in billing the drugs, having an understanding of medication dosages, perdiem charges and RN home visits. MY goal was always to get the best insurance coverage for each patient and help them to understand their insurance benefit. Was organized and diligent in renewing authorizations as needed.
6/97 – 9/00 United Health Services, Inc.
Binghamton, NY
As Executive Secretary in the Hospital’s Legal Services, my responsibilities included supporting 2 attorneys, department scheduling, heavy phone work, processing and review of daily mail, receipt of subpoenas, notarization of medical records and yearly budget preparation.
10/89 – 5/97 United Health Services Hospitals
Johnson City, NY
As Administrative Assistant, I supported three Program Managers, which included correspondence creation, calendaring, budget preparation, heavy phone work, preparation of Certificate of Need for the departments of Psychiatry, Cardiology and Surgical Services. I created monthly graphs depicting the volume of each surgical specialty, as well as supported physicians within each of the three departments. The need for excellent time management skills was essential.
EDUCATION:
Chabot Jr. College Associates Degree
Hayward, CA
California State Univ. Human Development
Hayward, CA
REFERENCES:
Provided upon request
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