Sharon McGovern-Marsolan

***** *** ***** *****

Ponchatoula, La. 70454

504-***-****

aczsup@r.postjobfree.com

SKILLS AND TRAINING

•Proficient in the Microsoft Office Suite • Experience in handling confidential paperwork

•Peachtree, QuickBooks, Outlook, and various information networks

•Good customer-relations background

•Ability to operate PBX systems and manage corporate phone network

•Assistant to President and Accountant

•Booking Travel needs

•Customer Service

•Management

OPERATIONS TEAM LEAD

2008 – Presently

JC PENNEY RIVERCHASE/ LAKESIDE

COVINGTON, LA

•Creates an outstanding customer experience and delivering operational excellence.

•Partners with Sales team when customers require a deeper level of product information to assist with sales needs.

•Sets Promotional sales in accordance with sale events in order to maximize sales and profit.

•Unloads the truck, preps and delivers merchandise to the floor per company guidance/standards.

•Flows merchandise to the floor in a timely manner and follows placement directions in order to maximize sales and profits.

•Executes Restock, pulls and prepares merchandise to go to the sales floor.

•Assist with cycle counts as needed.

•Seeks out and absorbs knowledge of process.

•Leads support duties as assigned to associates.

•Consistently meets established performance standards for the role, including but not limited to: product and service sales, customer service, profit, productivity and attendance.

•Responsible in working with all aspects of the retail industries

•Met and exceeded all quotas and sales goals given.

•Responsible for opening and closing duties.

•Received awards for customer excellence.

MERCHANDISE AND SERVICE COORDINATOR

ULTA BEAUTY

HAMMOND SQUARE MALL

2015 – 2016

•Promotes and models legendary service; creates a culture of hospitality within the store and salon

•Understands and executes the GEM program in accordance with company standards

•Assists with the promotion of company sales and brand initiatives to meet or exceed goals, including NPS, the loyalty program, email capture, and other company initiatives

•Guides associates to complete tasks and achieve goals

•Supervises the sales floor and drives retail and salon performance by addressing guest concerns, coaching associates, and maintaining loss prevention standards

•In absence of store management, completes store opening procedures including following all opening checklists

•Demonstrates knowledge and passion for company products and services

•Addresses all guest concerns and questions promptly and with professionalism

•Executes lead cashier responsibilities per company policy including returns, exchanges, checks approvals, issuing merchandise vouchers, and processing salon tips

•Leads load processing to deliver productivity goals; manages roll-around and bunkers.

•Ensures that the daily merchandise flexing process, daily replenishment process, store communications, backroom organization, and store cleanliness standards are properly executed when opening

•Works in partnership with associate managers to complete inventory integrity processes, which may include out of stocks, returns to vendor, returns to distribution center, and cycle counts

•Remains current on all company policies and ensures that all policies, standards and procedures are consistently maintained and followed

•Stays up-to-date on all store systems

ACCOUNTING ASSISTANT

TECTUS SECURITY AND MANAGEMANT

W. Causeway Approach

Suite #17

Mandeville, LA 70443

2015 – 2016

•Served as Front Line between company, clients and employees.

•Accounting

•Payroll

•Purchasing

•Accounts Payable

•Admin Assistant

•Reconciled Bank Statements and Accounts

•Monitoring Expenditures

•Coordinating Contract execution

•Creating voices

•Maintaining documentation, Maintaining Contract and Company Records

•1099, 1096, W2, State and Federal Taxes

•Worked with CPA on several projects needed during Tax time

•Creating Invoices

•All Accounting resources needed.

•Building and creating new programs for company use.

SAFETY ASSISTANT

CUSTOM ECOLOGY

Walker, LA

2014 – 2015

•Orienting

•Training

•Assigning

•Scheduling

•Coaching

•Counseling and disciplining employees communicating job expectations

•Planning

•Monitoring

•Adhering to policies and procedures.

•Supports information to strategic plans and reviews

•Implementing production, productivity, quality, and customer-service standards

•Resolving problems

•Identifying engineering construction system improvements

•Monitored expenditures and identifying variances

•Implementing corrective actions.

•Coordinating Contract execution, Obtaining and maintaining documentation

•Maintaining contract records

•Analyzing, and summarizing data and trends

•Maintaining databases and files

•Running IFTA reports

•Accounting Mileage

•Accounting Fuel.

•Running Daily Reports for DOT Transport.

ADMINISTRATIVE ASSISTANT

Fischer Environmental

Mandeville, LA

2013- 2014

•Serve as "Front Line" between company and clients.

•Service Coordinator

•Accounts Payable

•Billing

•Scheduling

OFFICE COORDINATOR

PSX, INCP

Covington, LA

2011- 2013

•Accounting

•Payroll

•Purchasing

•Accounts Payable

•Admin Assistant

•Assistant to President of PSX

•Assistant to Accountant

OFFICE MANAGER

House Call Pest Control

Harahan, LA

2008-2011

•Served as "Front Line" between company and clients

•Service Coordinator

•Accounts Payable

•Billing

•Scheduling

•In charge of all office needs

PATIENET ACCOUNTING/ PBX OPERATOR/ RECEPTIONIST

Orthosynetics / Orthodontics Centers of America

Metairie, LA

2005-2008

•Worked with various customers, office personnel, support staff and Doctors on daily basis

•Trained new company support personnel on use of various office Accounting Software and •Telephone procedures

•Company operations

•Served as "front line" between company and clients

•Worked in collaboration with other company billing support staff.

•Daily made billing adjustments to both small to large Dental offices

•Accounts Payable

•Billing

•Scheduling

•Received, directed, transferred, and greeted thousands of phone calls weekly.

Contact this candidate