Customer Service Sales
Resume:
Meoucha M Montoya
Des Moines, IA 50315
Objective is to be affiliated with a progressive company that will utilize my Sales Coorniator/Retail Management/Accounting/Administration experience. As a team player I focus on training and development in a multi-task arena, also welcome new challenges and responsibilities.
Experience:
10/13 - Presant JC Penny's West Des Moines, IA
Department Supervisor Fine Jewelry / P/T Sales Associate
Responsibilities:
Responsible for 6 associates while managing the Fine Jewley Dept.
Goal driven department which requires set plans and execuition of monthly events.
Submitting associates goals daily and department overall success to Gneral Manager.
Maintaining stella customer service and customer Keep In Touch referrals for associates to maintain customer contact for events and product maintiance.
Over all functions of the department including processing damages, repaires, supplies, associates metrics and customer service.
Responsible for assocates growth, goals and preforamnce evaluations.
02/13 - 10/15 Moines Register Media Des Moines, IA
Sales Account Cooridinator/Ad Order Entry Specalist
Responsibilities:
Provide administrative and sales support to the sales organization, utilizing deep understanding of the company's multimedia solutions.
Serve as a point of contact for clients providing exceptional customer service. Responsible for fulfillment of sold ad campaigns.
Uploading customers ad materials, working with customers to ensure ad is accurate, woking with the art department for quality proof, upselling clients for ad space, working directly with three sales executives and up to 200 clients.
08/08 - 11/12 Wal-Mart Lincoln,Ne/West Des Moines, IA
Department/Assistant Manager
Responsibilities:
Overall operations of entire store including managing Department/Zone Managers and hourly associates, backroom, cash office, human resources, claims and invoicing office
Ensuring outstanding stella customer service
Muli-tasker
Responsible for and lead up to over 300 associatese
Merchandising and setting modulars per corporate direction in a timely manner
Leadership, recuirting, hiring and developing new and existing associates including sponsorship
Maintaining received freight worked to floor in a timely manner, working with vedors and Ascota to ensure accurate shelf availability
Weekly sales meeting to ensure daily/weekly goal are met
Yearly performance evaluations in a timely manner
Safety team meeting weekly
Promotion committe and Volunteer Always Pay (VAP) member
Key role in helping set up new store
12/07 - 08/08 Hy-Vee Lincoln, NE
Assistant Manager Grocery/Front End/Customer Service
Responsibilities:
Ensureing outstanding customer service with a helpful smile
Maintaining weekly circular ads merchandise features
Responsible for and lead up to 60 associates including backroom, DSDS, claims, price changing team and Human Resources
Assisted with recuirting, orientated, trained 425 new associates
Key role in setting up new store
06/04 - 04/06 Target Des Moines, IA
Team Lead Softlines/Guest Services/Frontend
Responsibilities:
Maintaining outstanding customer service
Responsible for and managed 6 departments and 15 associates
Responsible for sales floor intergity and signage
Responsible for 32 checkout lanes including guest service with up to 75 associates
Ordering front end supplies, damaged Telxon/Gemini sent for repair via internet and reconfiguration upon return
Assisted in hiring, orientating and training up to 300 new associates
Key role in helping set up new store
04/06 - 12/07 Aerotec/Palmer/Barzen & Associates Des Moines, IA
Contract Assignment - C/S, A/R, A/P, Office Assisant, Financial Assistant
Responsibilities:
Receptionist handling front office duties
Processing invoices incoming/outgoing
Posting daily invoice, payments
Processing loan/mortage files in data base and POS
Prepared files for investment clients
General office duties
03/03 - 06/04 Mau Marine of Des Moines Des Moines, IA
Office Administrative
Responisbilities:
Receptionist
Responsible for all office supplies, setting up contract with new vendors
Maintaing all office paperwork filing, submitting contacts to state and local agencies
A/R, A/P, Payroll and Petty Cash Account
Support to owners/sales manager and service team
03/2000 - 03/03 Bradshaw Law Firm Des Moines, IA
Accounts Receivables Specalist
Responsibilities:
Entrusted with 42 Attorneys biling
Processing and preparing invoices and drafts for Litigation fees
EDT for Allied, EMC and Hartford Insurance Companies
Daily deposits, trust accounts and onthly reports
Monthly closing and entering time slips for Litigation Attorneys
Education:
1988 - 1990 National Education Center Houston, TX
Asssocite Degree Business
Windows, Micrsoft Office, Smart, Outlook, Legal Vision, Practice Manager, Group Wise, Visibility, Litigation Advisor and Tymatrixa
Contact this candidate