Customer Service Assistant
Resume:
KIAYRA TROY
** ********* **, ******, ** *****
Cell: 617-***-**** k ********@*****.***
Professional Summary
Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
S kills
● Flexible
● Works well under pressure
● Pleasant demeanor
● Fast learner
● 33 WPM typing speed
● Articulate and well-spoken
● Customer Focus, Customer Service
● D ata Entry
● Phone Skills
● People Skills
● Problem Solving
● Multi-tasking
Work History
Allied Barton- Watertown, MA
Security Supervisor 02/2016 to present
P rotect company’s property and staff by maintaining a safe and secure environment
O bserve for signs of crime or disorder and investigate disturbances
A ct lawfully in direct defense of life or property
A pprehend criminals and evict violators
T ake accurate notes of unusual occurrences
R eport in detail any suspicious incidents
P atrol randomly or regularly building and perimeter
M onitor and control access at building entrances and vehicle gates
● Monitor staff by patrolling with them by auto or on foot.
● Assign areas for officers to patrol and present a list of potential problems officers should be on the lookout for.
● If someone is caught trespassing or committing another crime oversee the transfer of the accused person to the custody of local law enforcement personnel.
● Work with staff to develop safety plans for the buildings
● Direct liaison between officers and Mall Management.
● Monitor Arsenal Mall, Linx Building and Marriott Hotel making sure all equipment and buildings are safe
Allied Barton- Watertown, MA
Security officer 09/2015 to 02/2016
P rotect company’s property and staff by maintaining a safe and secure environment
O bserve for signs of crime or disorder and investigate disturbances
A ct lawfully in direct defense of life or property
A pprehend criminals and evict violators
T ake accurate notes of unusual occurrences
R eport in detail any suspicious incidents
P atrol randomly or regularly building and perimeter
M onitor and control access at building entrances and vehicle gates
W atch alarm systems or video cameras and operate detecting/emergency equipment
P erform first aid or CPR
Total Clerical services/ Maximus (Masshealth Call Center)- B oston, MA Customer service representative 12/2014 to 07/2015
● Determines requirements by working with customers.
● Answers inquiries by clarifying desired information; researching, locating, and providing information.
● Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
● Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
● Offers additional services by recognizing opportunities to update accounts; explaining new features and programs.
● Maintains call center database by entering information.
● Updates job knowledge by participating in educational opportunities. Boston Medical Center- B oston, MA
Environmental Services 09/2014 to 11/2014
● Knowledgeable about all chemicals and cleaning products used
● Courteous and friendly to all customers
● Ability to manage oneself and ones time to successfully complete the days tasks
● Ability to work well as a team member.
● Ability to clean thoroughly in office areas
CVS Pharmacy- W est Roxbury, MA
Clerk/Cashier 08/2014 to 11/2014
● Meeting and greeting customers
● Maintain clean and orderly checkout areas.
● Issue receipts, refunds, credits, or change to customers.
● Receive payment by cash, check, credit cards, vouchers, or automatic debits.
● Stock shelves, and mark prices on shelves and items.
● Offer customers carry out service at the completion of the transaction when feasible.
● Monitor self checkout stations and assist when needed. Judge Rotenberg Center – C anton, MA
Mental Health Assistant 1 2/2013 to present
● Checking each resident's needs and progress
● Providing physical care
● Creating a safe and positive living environment
● Setting rules for young people's behavior
● Providing one-to-one counseling or group therapy sessions
● Providing leisure and creative activities
● Helping residents to deal with problems and become independent
● Keeping records and writing reports
● Working with other health and care professionals
● Acting as Learning Support Assistant
● Dealing with and reporting on complex matters relating to individual children and their needs. Town of Milton Milton, MA
Afterschool Aide 09/2012 to 05/2013
● Greeted numerous parents.
● Directed parents to pick up spots for their children.
● Assisted children with homework.
● Engaged children who finished their homework in activities such as, outside playtime, gym activities and drama.
ABCD Summer Works Roxbury, MA
Teacher's assistant 07/2010 to 09/2010
● Managed classroom supplies, toys, organization and upkeep.
● Maintained a clean classroom, including floor and play area.
● Assisted teacher in planning classroom activities. ABCD Summer Works R oxbury, MA
Teacher's assistant 07/2009 to 9/2009
● Managed classroom supplies, toys, organization and upkeep.
● Maintained a clean classroom, including floor and play area.
● Assisted teacher in planning classroom activities. Education
Milton High School - Milton, MA
High School Diploma Received June 2013
Elms College: S eptember 2013 to 2014
Major: Elementary Education
Accomplishments
● Supervised groups of up to ten children from one to two years of age.
● CPR certified
● Safety care restraint trained
Contact this candidate