Buisness Analyst, Project Manager, Test Lead, UAT Manager
Resume:
Fanik Nizar
******@*****.*********:******@*****.***
mailto:******@*****.***
mailto:******@*****.***
Summary
I have held few key positions in the past such as senior business analyst, quality assurance manager, Software Implementation, Project Coordinator and business development manager at major companies both in the USA, the Middle East and the Gulf Countries.
Highlight of my contribution:
●Software development, Software Implementation (CRM, AMS, ERP), Software Support.
●Leadership and Decision Making – working effectively and proactively coordinating activities undertaken by project team and stakeholders
●Client service – understanding and proactively satisfying client’s needs and expectations
●Planning - ensuring activities are planned and completed in an efficient and timely manner
●Communications – working inclusively with the client, stakeholders, the Program Manager and the project team in a transparent approach
●Support/Mentoring – providing support and guidance for personnel in the project team including production support and managing enhancement
●Share Knowledge – continuously passing knowledge to client and provide system training and support
Experience
Project Manager / ICT Business Analyst / UAT Lead / Data Migration
Ashghal (PWA) - Public Work Authority - Qatar December 2012 – Present
•Responsible for delivering technology solution that supports the project requirements, goals and Client Corporate Vision. (Customer Service & Contact Center Project)
•Implemented CRMS project (MS Dynamics 2011)
•Translates (PWA) Ashghal business requirements into technical specifications.
•Design and manage multiple interim solutions to support business activities until Ashghal realizes its Vision
•Wrote the MS Dynamics RFP Documentation - Technical section
•Business analysis and system integration requirements gathering between CRM, AMS, and ERP
•Data Analyst for EAMS data migration project. Worked on Asset master data migration and data mapping for the AMS “GIS Asset Master Data”
•Worked with IMB Maximo Data Template Linear loader
•Manage and support business analysis activities and planned workshops
•Develop business requirements and technical specifications for integrating Dynamics 2011 CRM with other Ashghal systems (AMS, GIS, ERP) to provide system users a maximum utilization of the systems
•Manage User Acceptance Testing (UAT) for the implemented application. Multiple cycles
•Support business users writing test scripts and test scenarios and execution
•Prepared UAT manuals and provided training & guiding throughout the cycle
•Manage Bug life cycles and coordinate triage meetings with all business users
•Document the CMS (Legacy System) - Contact Management System and assist in system enhancement and upgrades including gathering requirements
•Provide training materials and conduct training to system users
•Provide continuous support to business community during all phases of the project SDLC
IT Business Analyst / Quality Assurance Engineer (Consultant)
Amplex Emirates LLC - Abu Dhabi - UAE
January 2011 – November 2012 (1 year 11 months)
Amplex Emirates works mainly with UAE Government as an Energy Management and Solutions provider – Abu Dhabi Water & Electricity Authority ”ADWEA” . My role is to understand the current system, gather requirements and new functionalities for the new system and translate ADWEA’s requirements and business functionalities into working applications through IT software development and testing. These applications will monitor the usage & consumption of water and electricity in Abu Dhabi (ADDC) & Al Ain City (AADC) and provide detailed reports and dashboards for analysis purposes accompanied with a sophisticated alarm system and reports.
Additional to Business Analysis; my role covers testing the AMR System (Automated Meter Read) and ensures that data meter reads are transmitted correctly (data validation & verification) through various communication methods and hardware devices. (Projects Include AMR, ampLight – Street light management, LV transformers and M&R applications)
• Designed the Street light management dashboard application (KPI’s)
• Designed the entire system test plan
• Designed the test cases and test scenarios
• Managed the entire UAT activities
• Project Manager for: 3 internal midsize applications and 1 major external application for ADWEA (Maintenance and Service Application)
Project Manager
King Abdullah Design and Development Bureau (KADDB) - Jordan Advanced Machining Company
May 2007 – October 2008 (1 year 6 months) Amman – Jordan
•ERP Software Implementation
•Manage User Acceptance Testing (UAT) for the implemented application.
•Support business users writing test scripts and test scenarios
•Prepared user's training manuals for UAT
•Manage Bug life cycles and coordinate triage meetings with all business users
•Provide continuous support to system users
Senior Business Analyst
Seacastle - Previously, Interpool Inc. New Jersey - USA
October 2000 – April 2006 (5 years 7 months) New Jersey - USA
Utilizing technology to support the shipping industry and chassis pool operations & management by designing applications that manages procurement, maintenance and repair, leasing and finance and monitor fleet activates for our client in depot’s and docking locations.
Provide business solutions and transform business functionality and processes into working systems/applications to fulfill the needs of the business community.
Senior Business Analyst for the reengineering project of the legacy Asset Management System (AMS).
Transforming the legacy system AMS into a modern web based application with new business requirements, and enhanced functionality.
The role included:
●Gathering and documenting the business process for all business departments
●Review and edit business requirements to Identify process strengths and weaknesses and suggests areas of improvement through automation
●Design functional specifications (FRD) and system design specifications (FDD)
●Liaise with developers and ensure they are in sync with business requirements
●Identify and assess project risk
●Evaluate and approve UAT Scripts
●Liaise with users and testing team to ensure that all business requirements are identified and implemented correctly
●Ensure that unit testing and UAT testing are executed according to test plan and test cases
●Assist in user process training and preparing user training manual
Education
Kean University - 1996 – 1998
MS, Management Systems Analysis - MIS, 3.6
Management Information Systems (MIS) is the study of people, technology, organizations, and the relationships among them. MIS refers to the study of how individuals, groups, and organizations evaluate, design, implement, manage, and utilize systems to generate information to improve efficiency and effectiveness of decision making. The curriculum covered Database Design, Web Design & Development, Programing Language, and Management Information Courses.
University of Maryland Eastern Shore - 1986 – 1989
BS, Bus Admin, 3.1
The administration of a business includes the performance or management of business operations and decision making as well as the efficient organization of people and other resources to direct activities toward common goals and objectives. It refers to the broader management function, including the associated finance, personnel and MIS services.
Certifications:
●Occupational safety and health Professional (OSHI) Issued Nov 2007 - Certificate Number 567/2007/060.
●ISO 9000: 2000 Series Appreciation. Issued Sep 2008. Certificate Number 08/4754
●Internal QMS Auditor. Issued Sep 2008. Certificate Number 08/4767
Extra Activities
Volunteer, for the Reach Out To Asia Adult English Literacy (RAEL) Programme, working with ROTA to improve the skills of workers communication and help improve quality of life.
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