Manager Customer Service

Derek Wilbur

Operations Manager

Meriden, CT

***********@*******.*** - 203-***-****

Willing to relocate to: Connecticut, Maine, Florida Authorized to work in the US for any employer

WORK EXPERIENCE

Operations Manager

Hood Distribution - Manchester, CT - 2016 - 2017

• Supervise all warehouse personnel and oversee all warehouse functions

• Responsible for conducting all performance reviews for inside and outside staff

• Manage all truck routing, truck and fork lift repairs, as well as truck maintenance

• Train and license all appropriate personnel on forklift operation

• Responsible for all non-lumber purchases and assist on all lumber purchases

• Responsible for all hiring and firing in yard and logistics departments

• Responsible for conducting monthly safety meeting for all staff Yard & Traffic Manager / Inside Sales

Leonard Lumber Company - Durham, CT - 1989 - 2015

• Supervise, hire, discipline and terminate all yard and warehouse personnel, will overseeing all functions

• Responsible for conducting all performance reviews for staff of fifteen employees and assisting HR

• Top inside salesman quoting, selling and servicing customer accounts and assist all outside salesman with quoting and servicing their accounts

• Member of select advisory team (to the company Owner/President) concerning 20K sf expansion project

• Manage all truck and fork lift repairs, as well as truck routing and maintenance reports

• Train and license all appropriate personnel on forklift operation

• Responsible for all non-lumber purchases and assist on all lumber purchases while overseeing all stock

• A member of the safety committee for 20 years

Operations Manager

Northeast Lumber Sales - Meriden, CT - 1985 - 1989 Warehouse Forman

• Supervised all warehouse personnel and warehouse functions

• Managed quoting, selling and servicing customer accounts, along with non-lumber purchases Senior Customer Service Representative

NAPA Genuine Parts - Middletown, CT - 1980 - 1985

Processed customer orders

EDUCATION

Business Studies

Middlesex Community College

Coginchaug Regional High School

ADDITIONAL INFORMATION

SKILLS

• Strong customer relation's skills

• Organizational and supervisory abilities

• 30 Plus Years of PC knowledge

• Familiar with accounting and word processing applications

• Inventory Control and Purchasing

• Experienced Forklift Driver of 30 plus years

• Ran a successful Residential/Commercial cleaning company for 3 years

• Operated a 10 acre Equestrian Center with 22 horses

• Strong mentoring and training skills

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