Business Systems Analyst, QA Lead, Project Management

Cynthia A. Degen

Greater Atlanta Area 845-***-**** *******@*****.***

CAREER SUMMARY: Results-driven IT professional with notable success directing a broad range of corporate IT initiatives while participating in strategic planning, project management, testing leadership, and implementing solutions in support of business objectives.

PROFESSIONAL SKILLS:

Business Analysis

Project Management

Quality Assurance Leadership

Skilled in communicating with internal departments external vendors and senior management

Training Design and Delivery

Polished leadership skills, with ability to coordinate all phases of project based efforts while managing, motivating and guiding teams

Possess a track record of developing long-term relationships with clients

COMPUTER SKILLS:

Windows XP/Vista/7/8.1/10

Microsoft Office Product Suite

Microsoft Access

Microsoft Visio

Lotus Notes / Lotus SmartSuite

Crystal Reports

Camtasia (Multimedia)

Inflectra SpiraTeam Testing Tool

Computer configuration, troubleshooting

Aptos POS Store Systems/Back Office Products

Micros Retail Systems

CRM

Connected Retailer Merchandising

Avalara AvaTax

SQL Server 2005, 2008, 2012

Nullsoft Scriptable Install System

Internet/Intranet Web Page Authoring

WORK HISTORY:

Global Technology Group, Inc. - Sophelle

945 Concord Street, Framingham, MA 01701 November 2013 – November 2016

Senior Retail Systems Consultant: Provide project management, business analysis and quality assurance leadership services to Sophelle’s retail clients. This position leads project management/technical activities in support of software applications throughout the Retail enterprise encompassing POS, CRM, Inventory Management, Sales Audit and others as needed to support business systems and user requirements. Engagement responsibilities include:

Provide technical input and create host interface documentation and data mapping for all data feeds encompassing all retail solutions – Micros\Avalara\Epicor\Payment solutions.

Collect and research specific business requirements; gather/define data and create requirements documentation for development.

Conduct technical requirements review with development, senior management and business stakeholders.

Participate in the installation and implementation (plan, design, develop, test, document and train) of Micros\Avalara\Epicor\Payment solutions, interfaces and upgrades.

Systems integration activities including designing, configuring, unit testing, and supporting all software solutions.

Use SpiraTeam test tool to lead clients through all quality assurance phases including unit, functional, user acceptance and back-end integration testing

Define quality assurance test strategies for all phases and deliver to clients

Proactively identify future project needs for development, test and implementation to ensure alignment to requirements minimizing project deviation.

Application Deployment with focus on ensuring the successful distribution, implementation and integration of high-quality technical solutions to address business needs and requirements.

Barney’s New York

1201 Valley Brook Avenue, Lyndhurst, NJ 07071 August 2012 – March 2013

Retail Project Manager/Analyst: Project Manager for the implementation of Micros Retail version upgrade for Retail Business Systems. This position leads technical/project management activities in support of software applications throughout the Retail enterprise encompassing POS, CRM, Inventory Management, Sales Audit and others as needed to support business systems and user requirements. Position responsibilities include:

Provide technical input during the selection, design, development and testing of Retail Business Systems hardware and software.

Collect and research specific business requirements; gather/define data; and develop, implement, and support common business processes.

Participate in the installation and implementation (plan, design, develop, test, document and train) of all new Retail System solutions, interfaces and upgrades with CRM using SOA/Web Services.

Systems integration activities including designing, configuring, unit testing, and supporting software solutions based on business requirements in a variety of environments, such as graphical user interface, database query language (SQL) and report writers (Crystal Reports).

Application Deployment with focus on ensuring the successful distribution, implementation and integration of high-quality technical solutions to address business needs and requirements.

Define and/or modify procedures to solve complex issues taking into consideration equipment capacity/limitations, operating time and desired results.

Proactively seek ways to enhance Retail Business Systems performance by identifying strengths/weaknesses and suggesting areas of improvement.

Maintain outstanding relationships with the retail business community, third party vendors and Retail IT team members

Carters, Inc.

1 Waterview Drive, Shelton, CT 06484 January 2012 – August 2012

Systems Analyst – Retail IT: This position delivers technical/project management support for all Store Systems encompassing POS, CRM, Sales Audit, Connected Retailer Merchandising, Returns Management, Promotional Events and others as needed to support Retail Systems requirements. Position responsibilities include:

Project Manager for the implementation of enhancements to Store Systems.

Provide technical input during the selection, design, development and testing of POS hardware and software.

Participate in the installation and implementation (plan, design, develop, test, document and train) of all new in-store system solutions, interfaces and upgrades.

Proactively seek ways to enhance Store Systems performance by identifying strengths/weaknesses and suggesting areas of improvement.

Deliver (design, develop, test) pollable executables for deployment of Store Systems upgrades/enhancements.

Define and/or modify procedures to solve complex issues taking into consideration equipment capacity/limitations, operating time and desired results.

Maintain outstanding relationships with the retail business community, third party vendors and Retail IT team members.

The Connors Group, Inc.

333 Meadowlands Parkway, Secaucus, NJ 07094 September 2011 – January 2012

Business Systems Analyst - Consultant: Consultant at Carters, Inc. planning/managing/implementing several key projects:

Connected Retailer Merchandising Upgrade: Subject Matter Expert for pricing/inventory, work with vendor resources to track/resolve issues, validate/troubleshoot data issues, report results to senior management.

Promo Events Manager Implementation: Co-ordinate internal IT resources and Epicor resources to gather server requirements, plan database initialization, application installation, initial data load. Test, troubleshoot and problem determination. End user training and rollout.

Global Bay Mobility Project: Phase 1 Item Lookup and Phase 2 Inventory Management - database initialization, application installation, initial data load via SQL.

Develop field deployment packages for both Phases of the project. Test, troubleshoot and problem determination.

Combo Store Proof of Concept: evaluate and configure RetailStore system to handle both brands at POS and identifying gaps in Sales Audit, Returns Management, Inventory Management, CRM. Track and report to senior management.

Epicor Software-Retail Solutions Division

15 Governor Drive, Newburgh, NY 12550 June 2004 – August 2011

Professional Services Consultant - Implementation Specialist: Position entails implementing, training, troubleshooting and testing Windows-based software solutions in a Point of Sale environment. Position responsibilities include:

Maintain detailed product knowledge of the Point of Sale application suite.

Collect and evaluate clients business requirements and interpret business requirements into POS application suite functionality

Configure POS application suite in accordance with client business requirements

Evaluate the POS application suite and identify any gaps or defects; work with Teams for resolution

Present in great detail the POS application suite to various levels of end users (technical and non-technical)

Documentation of system implementations/enhancements

Participate in and perform application design, testing, troubleshooting and problem determination for product development

Maintain appropriate application levels (production / new releases) in the Test Center for assigned client(s).

Maintain close working relationship with Epicor Retail clients as well as team members

MSSQL Server Database administration including troubleshooting

Provide client executables to rapidly complete configuration change requests

Provide research / administrative functions as assigned

Solutions Development Corp.

8 Galilee Way, Newtown, CT 06470 August 1999 – May 2004

IT Consultant: Assigned as IT/Education Specialist / Operations Support Consultant at IBM Poughkeepsie for IBM Global Services e-announce Project. Position responsibilities included:

Provide proprietary (e-announce Solution) application education for Project Managers, team members, end user community

Create/review detailed technical application documentation which may include multimedia

Prepare application overview presentations

Backup Project Manager for Services Team

Maintain/support Operations Project plan

Provide customer support for Microsoft and Lotus applications as well as IBM proprietary applications

Participate in and perform application design, testing, troubleshooting and problem determination for product development

Maintain project plan for and update intranet web site

Database administration and some database design

Participate in compiling departmental troubleshooting database

Maintain close working relationship with IBM Services customers as well as team members

EDUCATION/SPECIALIZED TRAINING:

American Institute of Banking courses ranging from Principles of Banking to Analyzing Financial Statements (15 credits)

Structured Selling of Financial Products

Supervisory Management Training

Managing the Financial Sales Team

Time Management

Graduate Orange County Community College, Middletown, NY, January 1982. A.A.S. in Business Administration, Deans List (G.P.A. 3.81).

Graduate Newburgh Free Academy, Newburgh, NY, June 1977. Secretarial Science Major, Graduated with Honors

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