Medical Assistant Customer Service

PROFESSIONAL SUMMARY

EDUCATION AND TRAINING

SKILL HIGHLIGHTS

PROFESSIONAL EXPERIENCE

ROXANNE OJEDA

*** ******* *****, *** *******, TX 78251 C: 210-***-**** *******@*****.*** Clinic Coordinator experienced at directing administrative and personnel matters in a fast paced Orthopedic practice. Strong problem-solver with excellent time management skills. Experienced in developing and managing clinical staff.

2017 Medical Billing and Coding

NW Vista College - San Antonio, Tx

2011 Vocational Nursing Graduate Program

Kaplan College - San Antonio, TX

2001 Medical Assistant Graduate Program

San Antonio College for Medical and Dental Assistants - San Antonio, TX 2000 Health Occupations Students of America

O. W. Holmes High School - San Antonio, Tx

Include OSHA regulations

Staffing management ability

Proven patience and

self-discipline

Conflict resolution

Patient-oriented

Personal and professional integrity

Relationship and team building

Coding ICD-9 and ICD-10

CPR certified

Bookkeeping

Referrals

NCT

DOT Certified drug screen

collector

Urinalysis

Athena Net EMR Superuser

MOMS

Nextgen

Medinformatix

Sound decision making

Staff training and development

In-depth claims knowledge

Effectively influences others

Claims analysis and review

specialist

Critical thinking proficiency

Customer service

Revenue generation

Resourcefulness

BAT Certified

Pulmonary function test

Checks and Balances

Medical records

Minor surgical Procedures

Authorizations

05/2009 to Current Clinic Coordinator/ Dr. John A. Evans Nix health Care System - San Antonio, TX

Led team of 3 professionals with 5 direct reports. Job description includes getting authorizations for several different procedure. Working claims, entering clinic and surgery charges, triaging patients, checking out patients, scheduling procedures, answering phones, scheduling surgeries with hospital and anesthesia. Medical scribe, setting up EMR with Athena Net, verifying benefits for procedures, prescription refills, faxes, hospital orders, meaningful use.Maintained compliance with company and legal requirements. Maximized employee retention by creating positive work environment.Coordinate ER call schedule, manage staff, evaluations and coordinate time off and coverage.

07/2004 to 05/2009 Clinic Coordinator/ Dr. John A. Evans San Antonio Orthopedic Group - San Antonio, TX

Prepared charts for clinic, prep injections, triage patients, file, answer phones, schedule surgeries with hospital and anesthesia. Arrange for patients to have medical clearance and pre op labs to be done prior to surgery. Authorizations for MRI's, injections and surgical procedures. EMR with Athena Net. Billing working claims on hold, faxes, medication refills.

05/2003 to 12/2003 Certified Medical Assistant/NCT Concentra - San Antonio, Tx

Worked back office and did x-rays ran the night clinic. Audiograms, pulmonary function test, conduct drug screens for non regulated and regulated, worked up physicals and new injuries. Helped set up for minor surgical procedures done in the office. Gave injections and venipuncture's, vision titmus, EKG's and vitals. 09/2001 to 05/2003 Medical Assistant/ NCT/ Dr. John A. Evans Orthopedic Surgery Associates of San Antonio - San Antonio, Tx Verified insurances, prepared clinics with patients charts for both established and new patients. Created new accounts for patients and entering their demographic information. Scheduled patient appointments for 10 doctors. Assisted the physician in the clinic and scheduling surgeries. Obtaining authorizations for several procedures.

Medical Assistant internship

Dr. Oyarzabal - San Antonio, Tx

Medical records, administering injections, venipuncture, answering phones, EKG's, and preparing specimens to be sent out to labs. Triaging patients, front desk and vitalizing patients

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