Support State University

Kenneth Craven

**** ********* **** ******* **** Ga 30349

Phone: 770-***-**** Email: *********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced and knowledgeable Information Technology Professional with an extensive background in hardware, networks, system design, architecture and training. Results-oriented with a solid working knowledge in planning, installations, upgrades, integration, optimization, operations, IT security, and support of enterprise network infrastructures.

Excellent interpersonal and presentation skills. Ability to work independently and function effectively as part of a team and provide direction and guidance to others. Experience working with all levels of management and staff. Professional attitude, with an ability to envision, develop, coordinate, prioritize, lead, and motivate individual and team efforts to produce required and timely customer solutions.

SKILLS

Operating Systems: Windows 7&8;Novell 7.0 and Ms Server 2012

Protocols: TCP/IP, IPX,, AFP0, NetBIOS, NetX, IGP, Ndis

Software: MS Office 2013, Lotus Notes, Remedy, Netscape Communicator, GroupWise 7.0, Numara, Windows XP, Vista, Norton (Imaging software), Browsers (IE 8.0, Netscape, Mozilla Firefox, Safari, Intego, Avast), MS Exchange 5.0, Outlook, Safari, MacAfee Anti-virus, Paragon Imaging, Quickbooks, Titanium, Dame Ware, Pathways Compass(web-base) and CheckPoint

Proactive Network Management Utilities: HP OPENVIEW, FRY Network Utilities for Networks and LAN Analyzer for Windows, Cisco Configuration Builder, Fluke and Multi Router Traffic Grapher (MRTG)

Hardware: Xerox, IBM, DELL, COMPAQ, Epson, Hewlett Packard, Toshiba, Macintosh, Point of Sales(POS) Systems, Cisco Wireless Routers, Sprint wireless, Fortitude(switches), Video Cameras and Video Conference Equipment

Certifications: Novell (CNA), HIPAA, SafeServ, CPR and Dell

CAREER ACCOMPLISHMENTS

Data Set Ready Tallahassee, FL

Infrastructure Technician

•Installed Test & Trouble shoot Security Cameras

•Installed wireless AP’s

•Supported Infrastructure & Deployment and cable management

•Install and terminate Fiber Optics

•Repair, replace and trouble shoot Promethean Boards

•Imaged(windows10) Clear Touch Panels and install on network

Contingent Tallahassee, FL

Wireless Technician Big Lot/Contractor(02/2015-Present)

•Performed Needs Analysis and Site Surveys

•Install, Test & trouble shoot cabling infrastructure and Wireless AP’s

•Support & Test Cisco & Fortitude Switches

•Support Windows Directory Services

•Nation-wide POS Deployment/OS Imaging

Critical Signal Technologies, Columbus Georgia

Life Alert Technician/Contractor(02/2014-3/2016)

•Schedule appointments with subscribers

•Test and program LL/Cellular systems

•Provide training & 24/7 Tech Support for all subscribers

•HIPAA & CPR certified

•Upgrade, reconnect, order and inventory all Hardware

L & S Services, LLC, Columbus Georgia

Assistant Dinning Facility Manager (8/2014-12/2014)

•Management of the Operations of the Dining Facility

•Managing and Supervising Employees

•Budget, Cash and Inventory Control Responsibilities

•Managing Quality Control

•Managing Employee and Customer Relations

Salvation Army( Housing Monitor), Atlanta, Georgia Part-Time(12/2013 – 8/2012)

•Night Monitor for Children & Family

•Secured safe living arrangements

•Recommended and suggested external activities

•Documented clients intake/release Via Pathways software application

Peterkin & Associates(Reentry Facility), Atlanta, Georgia

Technology Support Analyst/Reentry Tech (8/2011-12/2013)

•Served as initial point of all Technology related issues including but not limited to desktop and laptop computers, printers, handheld devices and phone systems

•Provided level I support for LAN connectivity and TCP/IP Protocol issues

•Maintained the technology asset inventory including hardware, software, and licenses

•Instructed Life Skills Classes/Substance Abuse and Mental Health.

•Facilitated Day Treatment Program

Freelance Contractual Work (1993-2011):

Department Of Labor, Atlanta, Georgia

LAN Administrator

•Supported region 4 (TN & GA). Served as customer representative

•Resolved internal client issues with 85% resolution at 1st point-of-contact

•Provided on-site desktop, PDA, Network Printer,support and Inventory control

•Utilized Remedy ticketing system via remote technical support

•Replaced, Installed and upgraded hardware devices and software

IBM, Duluth, Georgia

Desk Side Support

•Provided Southern Regional field support via 4 remote CNA Insurance sites NC, AL, VA, and GA

•Improved customer satisfaction with quick resolution and timely follow-up

•Supported systems include Black Berry, Desktop, Laptop, Xerox Printer, and Sprint Wireless

•Provided onsite support for office staff and mobile support for field clients in the eastern region

•Supported Remedy ticketing system via remote technical support

•Point of Sales systems

Independent Consultant, Atlanta, Georgia/Tallahassee, Florida

Computer Technician/Instructor(current)

•Responsible for all hardware/software upgrades. Provided 24/7 telephone, in-person support, troubleshooting for network and desktop requests

•Repaired and replaced Laptop: Hard drives, screens and peripherals

•Maintained detailed and accurate inventory of IT assets. Managed IT license agreements and procurement of approved computer equipment. Provided MS Server 2003 support.

•Extensive customer and solution/application support experience

•A+ and Network+ instructor at OmniTech Institute

•Installation of Servers and Software upgrades

•Support Infrastructure Design & Deployment

•Installed Video Conference equiptment

Redbridge Consulting, Atlanta, Georgia

Computer Technician/Contractor

•Responsible for all hardware/software upgrades. Provided 24/7 telephone, in-person support, troubleshooting for network and desktop requests

•Repaired and replaced computer systems when necessary

•Configured system set up and new account access for employees as well as update installation, imaging, and provided regular status reports for management

Georgia State University, Atlanta, Georgia

PC Support Specialist/Contractor

•Performed system rollout of Dell desktops, image deployment, and onsite installations

•Provided imaging and Logitech camera installations and workstation set-up for Novell 7.0 NDS

• Provided support for 100 users at GSU Counseling Center

C Products, Elgin, Illinois

Hardware Configuration Specialist

•Maintained, configured, repaired and performed upgrades for industry standard Laptops, Desktops and Server systems via Configuration Center. Imaged/Ghost all hard drives for Industry standard Laptops and Desktops

•Provided nationwide technical phone support and conducted unit testing

•Responsible for troubleshooting and reporting problems or questions from end users

•Installed operating systems for both desktops and servers. Configured multiple server hard drives

•Supported Mac hardware and software installation, upgrades, configuration and Phone Support

•

TEACHING EXPERIENCE

Instructor: A+* Network+* Windows*TCP/IP - Harold Washington College / Omnitech Institute

CONTRACTUAL EXPERIENCE

IBM, CNA, Kraft Foods, Blue Cross & Blue Shield, Ameritech, City Colleges Of Chicago, Catholic Charities, Harold, Fannie Mae, US Robotics, Ernest & Young, Hines VA Data Center, Chick-Fil-A, Grant & Thornton, Bank One, Starbucks (Wireless Technician), Youthbuild of Lake County(Volunteer), Westside Ministers Coalition, Georgia State University, Walk by Faith Ministries, Omnitech Institute, Piedmont Hospital, Best Buy, Big Lots, Chucky Cheese, Wild Wings Department of Labor, Amaris Bank, Smart Source, SniderServices, Department of Justice, Long Horne’s, Collins Funeral Home, FT. Benning GA. and Leon County Schools.

EDUCATION/TRAINING

Chicago State University – BA Computer Science

Cisco Systems Academy CCNA - Courses

Certified Teachers Aid – Lake County, IL

United States Army - Honorable Discharge

Transporter - Class A CDL

Contact this candidate