Customer Service Microsoft Office

LEONI TERBLANCHE

FOREST HILLS, NEW YORK 917-***-**** ***.**********@*****.***

QUALIFICATIONS SUMMARY

Loyal, ambitious, motivated Financial Services Student, with extensive knowledge in hospitality, providing excellent guest service satisfaction, adapting and coping well with change and pressure in a busy, diverse and demanding environment.

EDUCATION

BERKELEY COLLEGE, NEW YORK, NY

Associate of Applied Science in Financial Services Candidate, Expected graduation, Apr 2018

DAMELIN COLLEGE, PRETORIA, GAUTENG

Associate of Applied Science in Hotel Management, Dec 2006

WORK EXPERIENCE

RESTAURANT DANIEL, NEW YORK, NY

Server, Aug 2015 – Present

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

Explain how various menu items are prepared, describing ingredients and cooking methods.

Employee of the month after 3 months of being employed.

SEABOURN CRUISE LINE, SEATTLE, WA

Assistant Maître d’hôtel, Feb 2009 – Feb 2015

Trained servers in service, sanitation, and safety procedures.

Resolved customer complaints regarding food service.

Specified food portions and courses, production and time sequences, and workstation and equipment arrangements.

Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.

Work varied shift schedule including lunch and dinner shifts, opening and closing the restaurant

Effectively led and motivated employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.

BOSHIP FARM HOTEL, HAILSHAM, ENGLAND

General Assistant, Oct 2007 – Dec 2008

Performed all tasks of setting up for weddings and private parties

Assist in serving, table set up, and table clearing in readiness for the next course.

Successfully assisted approximately 100 to 300 guests each shift.

PANAROTTI'S, PRETORIA, GAUTENG

Server, Jun 2003 – Sep 2007

Provided exceptional customer service to ensure repeat business.

Collected payments from customers.

Demonstrated skills in greeting customers, presenting menus, taking food orders and expediting them through the kitchen

ADDITIONAL SKILLS

Bilingual - Afrikaans.

Knowledge in Microsoft Office - Excel, Word, Power Point

Experience in Point of Sales systems

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