Customer Service Assistant
Resume:
Jamar Baker
Colorado Springs, CO 80925 US
Mobile: 315-***-**** - Ext:
Mobile: 315-***-**** - Ext:
Email: **********@*****.***
Availability:
Job Type: Permanent
Work Schedule: Full-Time
Desired locations:
United States - GA United States - NY United States - TX United States - CO - Colorado Springs
Work Experience:
AVIATION RESOURCE MANAGEMENT US AIR FORCE RESERVES
Peterson AFB
Cheyenne Mountain AFB, CO 80914 United States
02/2015 - Present
Hours per week: 20
Aviation Resource Manager
Duties, Accomplishments and Related Skills:
Performs and manages aviation and parachutist Host Aviation Resource Management (HARM) and Squadron Aviation Resource Management (SARM) functions related to scheduling, standardization and evaluation, flying and ground training, aviation flight records, parachutist jump records and squadron operations. Operates and maintains the Aviation Resource Management System (ARMS).
Supervisor: Angela Librizzi 719-***-****)
Okay to contact this Supervisor: Yes
Mount View Youth Correctional Facility
7862 W Mansfield Pkwy
DenverDenver, CO 80235 United States
11/2016 - Present
Hours per week: 40
Youth Correction Officer
Duties, Accomplishments and Related Skills:
Assertive Juvenile Correctional officer committed to providing proper instruction and an appropriate level of discipline to at-risk youth. Adept at ensuring that correctional programs are fully implemented. Committed to maintaining the safety of other juvenile offenders and fellow staff members. Coordinated efforts with guidance counselors to develop customized program. Managed daily operations of all youth programs aimed at correcting discipline issues. Ensured that all academy regulations and procedures were upheld and enforced. Performed regular inspections of youth quarters to check for banned items. Supervised group outings to ensure the safety of all individuals. Prepared individual assessment reports.
Supervisor: Jim Sexton 303-***-****)
Okay to contact this Supervisor: Contact me first
Yellow Pages YP
Colorado Springs
Colorado Springs, CO 80906 United States
07/2016 - 10/2016
Hours per week: 40
Digital Marketing/Sales Consultant
Duties, Accomplishments and Related Skills:
Devising strategies to drive online traffic to the company website.
Tracking conversion rates and making improvements to the website and Search Engine Marketing (SEM).
Developing and managing digital marketing campaigns
Utilizing a range of techniques including paid search, SEM.
Overseeing the social media strategy for small business owners.
Managing online brand and product campaigns to raise brand awareness.
Improving the usability, design, content and conversion of the company's website
Responsibility for planning and budgetary control of all digital marketing
Evaluating customer research, market conditions and competitor data.
Review new technologies and keep the company at the forefront of developments in digital marketing.
Supervisor: Pat Miller 719-***-****)
Okay to contact this Supervisor: Contact me first
UCCS POLICE
1420 Austin Bluffs Pkwy
Colorado Springs, CO 80918 United States
04/2016 - 05/2016
Hours per week: 40
Police Officer
Duties, Accomplishments and Related Skills:
To provide police, security, risk management, environmental safety, and emergency preparedness services to the University community. To enforce University rules and regulations, as well as municipal, county, and state laws. Responds to all reports of crimes and suspicious activities that occur on campus and other properties owned, operated or under the control of the UCCS.
Supervisor: Grant Lockwood 719-***-****)
Okay to contact this Supervisor: Contact me first
FOUNTAIN POLICE DEPARTMENT
222 N Sante Fe Ave
Fountain, CO 80817 United States
01/2016 - 04/2016
Hours per week: 45
Police Officer
Duties, Accomplishments and Related Skills:
Patrols a designated area of the city on foot, or in a radio cruiser to preserve
law and order, to prevent and discover the commission of a crime, and to enforce traffic and
parking regulations. Answers calls and complaints involving fire, automobile accidents, robberies and other misdemeanors and felonies.
At scene of crime administers first aid, conducts preliminary investigations, gathers evidence, obtains witnesses, and makes arrests; testifies as a witness in court.
Interviews persons with complaints and inquiries and attempts to make the proper disposition or direct them to proper authorities.
Supervisor: Christopher Heberer 925-***-****)
Okay to contact this Supervisor: Yes
ENTERPRISE CAR RENTAL
Colorado Springs/Pueblo
Colorado Springs, CO 80906 United States
06/2014 - 02/2015
Hours per week: 50
MANAGER TRAINEE
Duties, Accomplishments and Related Skills:
Provided Superior Customer Service which resulted in a three month ESQI (Customer service rating) of 90% of 100% Made Top performer 200 Club in region G for Marketing and Sales in six consecutive Months
Created a Marketing plan which resulted in a $157 operation profit per car rental for Two months for a branch that was negative in monthly profit.
Supervisor: Josh Korsvold 719-***-****)
Okay to contact this Supervisor: Yes
US Army
Fort Carson
Colorado Springs, CO 80913 United States
12/2012 - 11/2013
Hours per week: 50
ASSISTANT LOGISTICS OFFICER
Duties, Accomplishments and Related Skills:
Assistant S4 for an MTOE Maneuver, Fires, and Effects Military Police Battalion, consisting of a Headquarters
Detachment, four Combat Support Military Police Companies, a Law and Order Detachment, and a Military Working Dogs Detachment. Oversee and approve funds for the battalion DTS program. Generate and process contracting purchase orders to assist in executing the battalion FYI 3 budget of $2.6 million. Assist in the execution of S4 logistics management processes and functions. Provide mission-critical support to unit training, deployment, and operations.
Volunteered to fill a critical role as the Assistant S4 and performed laudably by approving over 500 DTS vouchers and completing 3 contracting packets in 3 months. Accepted greater challenges and earned recognition for his performance filling in as the Battalion S4 during the battalion field training exercise at Camp Guernsey, WY
Supervisor: Bradford Fox 609-***-****)
Okay to contact this Supervisor: Yes
US ARMY
Fort Carson
Colorado Springs, CO 80913 United States
02/2012 - 12/2012
Hours per week: 50
ASSISTANT OPERATIONS OFFICER
Duties, Accomplishments and Related Skills:
Battalion Assistant S3 responsible for current and future operations for a Maneuver, Fires and Effects Military Police Battalion capable of deploying in support of unified land operations as directed by FORSCOM. Responsible for the combat readiness of four combat support military police companies, one military police law enforcement detachment, and one headquarters detachment. Supports and resources law enforcement operations for a major Army installation with a daily population of more than 68,000 Soldiers, Family members and DA Civilians. Plans and conducts successful garrison operations, coordination and execution of operational tasking, missions, training, and deployment/readiness in support of 42d MP Brigade, FORSCOM, and CENTCOM peacetime and wartime contingencies.
Supervisor: Andrew Drapeau 763-***-****)
Okay to contact this Supervisor: Yes
US ARMY
Fort Carson
Colorado Springs, CO 80913 United States
10/2011 - 12/2012
Hours per week: 45
ASSISTANT OPERATIONS OFFICER
Duties, Accomplishments and Related Skills:
Assistant to the Plans Officer responsible for future operations for a combat support Military Police Battalion consisting of four Combat Support Military Police Companies, a Law and Order Detachment, and a Headquarters Detachment capable of deploying in support of contingency operations worldwide; responsible for planning and coordinating future tasking’s, missions, readiness, exercises, and deployments in support of 42nd/89th Military Police Brigades, I Corps, and FORSCOM; responsible for developing directives, programs, operational plans and orders, and communication of long-term strategies and concepts; when required, coordinates with Combat Training Centers, Brigade and Division level staff and other commands to enable future operations; provides operational solutions to external directives and combat readiness needs.
Supervisor: Andrew Drapeau 763-***-****)
Okay to contact this Supervisor: Yes
US ARMY
Fort Carson
Colorado Springs, CO 80913 United States
04/2011 - 10/2011
Hours per week: 50
PLATOON LEADER
Duties, Accomplishments and Related Skills:
Platoon Leader of a combat support Military Police platoon with an authorized strength of 43 Soldiers. Responsible for the health, welfare, personal, and professional development of his Soldiers; motivates, counsels, advises Soldiers in order to improve performance, leadership, abilities, and teamwork. Plans, coordinates, conducts, supervises, and assesses platoon training and missions to support company goals. Responsible for the tactical employment of his combat platforms. Provides trained Soldiers in law enforcement expertise, training, and mentor ship to Afghan Police partners in the Regional Command East Afghanistan. Ensures proficiency of the platoon to meet all combat operation requirements. Accounts for over $15,000,000 in platoon equipment to include both organizational equipment and theater equipment and maintains readiness in order to efficiently run training and wartime missions. Additional duties include: Arms Room Officer, Key Control, Maneuver Damage, Safety Officer, NBC Officer, Physical Security Officer, Field Ordering Officer, Contracting Officer Representative, and Pay Agent.
Knowledge of foreign countries and military structure, weapons systems, geography, political structure, history, economy and culture. Resulted in Afghan Uniform Police Zones 2, 3, and 5 to include using the CERP and MAAWS programs to establish four wells, supplies for an orphanage, and police station force protection upgrades in order to further the legitimacy of the Afghan Police and improve the standard of living for the Afghan people within Jalalabad City. Conducted over 250 joint combat patrols both mounted and dismounted throughout Nangarhar Province, which included police station assessments. training, consequence management, over 300 1--HDE enrollments, and served as a response force. His platoon's dedication and hard work as advisers was instrumental in increasing the effectiveness and independence of three stations under Task Force Bayonet, which enabled the transition of the Jalalabad police stations over for full control to the Afghan National Security Forces. In addition, his platoon was moved to a highly volatile area in the Province of Ghazni for the start of the assessment and training for the Afghan police in which they further aided the stability of Afghanistan as advisers and trainers.
Supervisor: Christopher Burns 913-***-****)
Okay to contact this Supervisor: Yes
US ARMY
Fort Carson
Colorado Springs, CO 80913 United States
07/2010 - 04/2011
Hours per week: 50
PLATOON LEADER
Duties, Accomplishments and Related Skills:
Platoon Leader of a combat support Military Police platoon with an authorized strength of 43 Soldiers. Responsible for the health, welfare, personal and professional development of his Soldiers; motivates, counsels, and advises Soldiers in order to improve performance, leadership, abilities, and teamwork. Plans, coordinates, conducts, supervises, and assesses platoon training to support company goals. Responsible for the tactical employment of his combat platforms. Provides trained Soldiers for force protection / law enforcement operations for over 68,000 Soldiers and Family members on Fort Carson. Accounts for over $1,000,000 in platoon equipment and maintains readiness in order to efficiently run training and wartime missions. Additional duties include: Arms Room Officer, Key Control, Maneuver Damage, Safety, NBC, Physical Security, Air Load Planner, and Adopt-a-School Officer.
Results
Because of Jamar's emphasis on rehearsals, TTPs, and SOPs, his platoon was capable of rapidly responding and supporting a real world downed aircraft event, which they received accolades from the supported unit by securing the aircraft until it could be recovered.
Successfully graduated from the Company Intelligence Support Team Course and Anti-Terrorism level II Course. Displayed the ability to communicate effectively both in writing and orally and presented information in logical sequence through intelligence studies, reports, estimates, background papers, instructions and briefings. Resulted in Company's Physical Security, Crime Prevention, Key Control, and Arms Room SOPs which resulted in flawless installation inspections in all areas. With preparations ongoing for deployment in support of OEF, Jamar Baker still found the time to coach a youth soccer and basketball teams and assist the Mountainside Elementary School with their Adopt-A-School Program, earning the MOVSM for his outstanding community service.
Supervisor: Christopher Burns 913-***-****)
Okay to contact this Supervisor: Yes
US Army
Fort Carson
Colorado Springs, CO 80913 United States
03/2010 - 07/2010
Hours per week: 45
Assistant Operations Officer
Duties, Accomplishments and Related Skills:
Provisional Rear Ops Officer responsible for plans and operations for a Combat Support Military Police Battalion capable of deploying in support of full-spectrum military combat operations as directed by FORSCOM. Responsible for the combat/mission readiness of three combat support military police companies, one military police law enforcement detachment and two rear detachments. Plans and conducts successful garrison operations, coordination and execution of operational tasking’s, missions, deployment/readiness in support of 42d MP Brigade, FORSCOM NORTHCOM and CENTCOM peacetime and wartime contingencies. Responsible for all BN CPX/MRX to prepare units for upcoming deployments in support of OEF/OIF missions, simultaneously posturing to receive and reintegrate redeploying units. Supervises three Soldier in the Operations section.
Supervisor: Donald C Houk 480-***-****)
Okay to contact this Supervisor: Yes
Education:
Colorado Technical University Colorado Springs, CO United States
Master's Degree 05/2015
GPA: 3.90 of a maximum 4.0
Credits Earned: 48 Semester hours
Major: Business Administration Minor: Healthcare Management
Affiliations:
Lady Wildcats Basketball Organization LLC - Founder/Head Coach
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