JANICE R. LOMBARDO

Phone: (c) 440-***-**** Email: aczsne@r.postjobfree.com

Professional Summary

Progressive, passionate and driven! Knowledgeable and experienced within a broad spectrum of for-profit, non-profit and service industries. Supervisory and management acumen within a number of various businesses and industries. Demonstrated project leadership, strategic planning, and exceptional customer service while maintaining high company focus on organizational goals. Successful track record of impacting assigned daily activities and team performance outputs. Proven capabilities for Human Resource Management, including recruiting, hiring, Onboarding, Employee Succession Planning, compliance with applicable employment laws and benefits. Coach, mentor and trainer mindful that employees are every organization’s greatest asset. Change agent and leader who practices a capricious, systematic problem solving approach and understands the importance of turning company strategies and visions into attainable goals. Highly regarded instructor, trainer, mentor and public speaker.

Work Experience

Eriepro Ltd.

Administrative Operations/Human Resources Manager/Co-owner 4/13 – Present

Successfully implemented strategic business plan and structure for a small business

which increased net profit by 16% in 2015 and 14% in 2016.

Operational leadership roles including P&L management, financial reporting, tax preparation and filing, AP/AR, expense reductions, collections, monthly bank reconciliations, and budget control for entire company.

Human Resources Management: Implementation of Human Resource Health Development Plan, Insurance, Continuous Employee Training, Employee File Database Management, Worker’s Compensation, Employee Handbook and Protocols, Candidate Recruitment/ Interviewing and hiring, Onboarding, Job and Career Development, Quarterly and Annual Review Protocols and Termination Procedures.

Continuously contribute to a work environment that promotes innovation and peak performance by integrating high-performance expectations into everyday business practices and using HR policies to support the organization’s core values and competencies.

Succession Planning: Identify talent and aspirations of individual employees and provide coaching aimed at motivating them to undertake the necessary training required to advance their careers within the company.

Spearheaded business-profit generating initiatives involving process improvement, operational efficiency, and enhancing competitive strength. Increased gross sales $18,000 in 2015; net cash profit of $20,000 in 2015.

Provide industry competitive price quotes (RFP/RFQ) based on proposals and assure contract deadlines are met.

Direct marketing programs, data management, tracking and reporting. Devise new social media marketing strategies for generating network marketing and sales leads. Continuously exceed customer expectations resulting in high satisfaction rates.

Successfully developed qualitative and quantitative research processes, including: needs assessments, new service ideas, pricing, customer sectors, satisfaction and loyalty, brand tracking, competitive assessment, retention and market sizing.

J. Lombardo

Resume, Page 2

Wickliffe City Schools

Substitute Teacher, Pre-K through High School 12/03 - Present

Worked closely with regular, special education, Title 1, and Intervention students. Keep detailed documentation of classroom progress and events that occurred real-time, during teacher absence.

Successfully teach in conjunction with teachers and administration on new, daily curriculum goals to help the teacher culminate the end of their year’s curriculum.

Effectively used various educational techniques to accomplish goals set by teacher and curriculum director.

ADPRO, Inc.

Marketing Administrator, Assistant to VP Sales and Customer Service 8/01 – 8/02

Teamed with national account managers, sales administrators, brokers, market analysts, the director and vice president of the retail marketing team to implement new marketing campaign techniques.

Developed creative customer presentations contributing to increased sales in the specialty food, services, and retail consumer market by 20%.

Trained and assisted all sales managers and administrators in newly created sales and marketing presentation format.

Sourced and purchased contractor services for client projects and programs.

EDUCATION:

Dyke College

Bachelor of Science, Business Management, Magna Cum Laude

Lakeland Community College

Former Pre-Req Nursing Program Student

COMPUTER LITERACY:

Quick Books Pro 2013, Windows 10, 2013, Microsoft Word, Excel, PowerPoint, Page Maker, Goldmine, Encore and Gopher (Recruiter/HRIS database packages), MAS 90

CERTIFICATION/VOLUNTEER PROJECTS/ARTIST:

Licensed Notary Public – State of Ohio since 1983; certified until 1/26/21.

Volunteer – Patient & Family Partnership Council, Medical Surgical Area at University Hospitals Cleveland Medical Center, Cleveland, OH October 2007 to Present.

Artist/Owner of Silkcessories by Janice, May 2002 to Present.

Active member of SHRM and WINCleveland.

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