Customer Service and Administrative Assistant

MONIQUE JOHNSON

**** *. *******, *******, **, *0620 773-***-**** *************@*****.***

Summary

Seeking a full-time, entry-level position. I’m a highly motivated and dedicated professional providing excellence in customer service while working effectively with others in an atmosphere of respect. The ability to build and maintain strong alliances while motivating staff and ensuring all necessary task were completed. Demonstrated the ability to use well-developed organizational and prioritizing skills to effectively handle multiple projects. Genuine enjoyment of assisting others including consumers, colleagues, and my fellow management team. Responds to challenges with confidence, determination and focus.

Education

May 2015

Chicago State University:

Bachelor of Science in Mathematics – GPA 3.34

Minor: Psychology

Experience

March 2013 to

Present

Direct Support Professional, Garden Center Services

Train and support adults with developmental disabilities to perform the various tasks necessary to improve personal skills

Expose individuals to new opportunities and experiences both in a vocational setting, and home as well as in the community

August 2014 to May 2015

Administrative Assistant

One year of office support experience as part of work study assignment in the Music Department at Chicago State University

Organizing and cataloging the music library

Multitasking in a deadline sensitive environment

January 2014 to May 2014

Independent Youth Educator, Fernwood Elementary School

Implementation of classroom curriculum

One on one instruction to help students attain educational goals in Mathematics

Contributed to positive and stimulating classroom dynamics

March 2009 to February 2013

House Manager, Garden Center Services

Assist people in meeting their needs through one-to-one assistance each day

Hiring and training new staff in the role of Direct Support Personal

Payroll and Scheduling of 15 staff

Skills

Excellent verbal and written communication, project management, organizational and administrative skills. Possess outstanding presentation, coaching and mentoring skills.

Scheduling, one on one instruction, curriculum development

Word, Excel, PowerPoint, Outlook, and Database Management.

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