Customer Service Social Media

Lindsay Roche

** ******* **** *********, ** N*R *M2 226-***-**** ************@******.***

SUMMARY

Charismatic and tech savvy individual able to communicate effectively through various writing platforms- newspaper, radio, video. Active listener with journalism experience who can offer unique ideas to enhance your company.

HIGHLIGHTS

Customer service-focused Exceptional writer People person

Team-oriented Tech-Savvy Lifetime learner

Active listener Social media user Thinks outside the box

EXPERIENCE

Client Communication Specialist, Beattie Animal Hospital 2016 to Present

●First line of communication when clients contact Beattie Animal Hospital

●Speak effectively to provide customer service over the phone for four Beattie clinics across South Western Ontario

●Work collaboratively with clients and medical professionals to pass information along on the client's behalf

●Gather appropriate information from clients to pass along messages with concise writing, and active listening

●Resolves differences with clients by showing empathy and staying calm

●Sensitive to delicate appointment bookings (euthanasia) by understanding client’s feeling and having the process be quick and concise

Reporter, BScene 2016 to Present

●Provide unique ideas for new sections of the publication

●Take photos with a DSLR camera to be used for publication

●Interview and liaise with community members to create stories

Communications Volunteer, Special Olympics Brantford 2016 to Present

●Design promotional pieces for events throughout the organization

●Write letters that are handed out to prospective sponsors

●Certified coach with Special Olympics Ontario

Multimedia Journalist, PostMedia 2015

●Contribute to three publications across Northern Saskatchewan: The Melfort Journal, Nipawin Journal, and the Northeast Sun

●Design page layouts using Adobe InDesign, and upgrade sections of publications by offering uncommon and effective suggestions

●Manages personal time schedule to coordinate interviews with newsmakers to meet ongoing deadlines and establish connections within the communities

●Write promotional pieces for advertising department

●Take photos to be published with written stories

On-Air / News writer, The Rock 98.5 2014 to 2015

●Prepare and deliver morning newscasts live over the air

●Establishes story selection to reflect target audience and provide exclusive, local content

●Interview newsmakers to enhance the news with local sound bits to provide exclusive content

●Build connections within the community by attending events, and keeping a local contact list

●Post to organization’s Facebook page while attending events

EDUCATION

Television News, Fanshawe College 2014

Journalism- Broadcast, Fanshawe College 2013

References available upon request

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