Customer Service Representative

Whitewater WI ***** Email: **********@*****.***

Personal Overview

Extensive background in customer service with an emphasis on problem solving, attention to detail, and professionalism. Experience working on technical and design based projects as part of a team, or individually. Excellent at following directions and/or taking own initiative when required. Possessing an incredible desire to learn and expand on existing knowledge.

Qualifications

Strong analytical skills

Strong collaborative skills

Excellent problem solving skills

Customer needs assessment specialist

Management experience

Fast Learner

Creative thinker

Highly responsible and reliable

Exceptional interpersonal skills

Strong communication skills

Technical Skills

Computer construction and technical support

Customer Support

Experience in Website construction and maintenance

Microsoft Word, Excel, and Access experience

Past experience handling technical service calls, working with customers, and resolving issues in a timely manner

Detailed problem solving

Extensive writing experience

Creation of graphics, labels, portfolios, advertisements, and picture optimization with Adobe Creative Suite

JAVA, JavaScript, JQuery, CSS, HTML5

Microsoft Server 2008, 2012

Work Experience

Technical Engineer

June 2016 – March 2017

Wonderware Midwest – Brookfield WI

Worked in a professional environment dealing with proprietary software products. Responsibilities included answering calls from customers, using product knowledge to diagnose and resolve issues, creating case documents in a CRM, and working on projects to meet specific customer needs. Demonstrated an ability to handle large call volume while maintaining proper documentation of cases, as well as the ability to make sure that each customer’s issues and questions were resolved. Made use of excellent verbal and interpersonal skills to maintain a friendly, professional relationship with customers and coworkers.

Whitewater WI 53190 Email: **********@*****.***

Customer Service Specialist

April 2010 – July 2016

Menards Inc Janesville WI

Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions in a sometimes high stress environment. Shared product knowledge with customers while making personal recommendations to best serve customer’s needs. Placed special order merchandise orders for customers. Opened and closed the store. Described use and operation of merchandise to customers.

Stocker and Customer Service Representative

April 2007 – October 2011

Sentry Foods

Verified that all merchandising standards were met on a daily basis. Responsible for efficient use of time to make sure products were in proper location. Handling of customer questions and complaints. Maintained friendly and professional customer interactions.

Education

Associates Degree in Graphic Design – Herzing University Madison Wisconsin

Bachelor’s Degree in Liberal Studies with a minor in Information Technology – University of Whitewater Wisconsin

Currently avidly pursuing Comptia A+ 901-902 Certification

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