Data Entry Microsoft Office

SHENA THIGPEN-MCQUEEN

Professional Summary:

Over 15 years of Federal experience.

Knowledgeable with Human Resource (HR) processes, rules, and regulations, along with experience processing Merit Promotion (MP), and delegated examining (DE) processes.

Provided an array of administrative functions including scheduling meetings, processing documents, and reviewing documents.

Technical Competencies:

Proficient with Microsoft Office/ Microsoft Office XP, DARRTS (Document Archiving, Reporting and Regulatory Tracking System), (APL) Automated Production Log, COMIS, Mickey, Automated Submission Receipt (ASR), Electronic Submission Gateway (ESG), Quality Assurance Control, GovTrip/ Travel, ITAS/ Timekeeping, SharePoint.

Professional Experience:

Department of Labor Bureau of Labor Statistics

September 2016 – December 2016

HR Assistant (Contractor)

Answering the main telephone lines to Human Resources Department and directing telephone calls to the appropriate Servicing Human Resources Specialist, as well as receiving all incoming mail and keeping log of dated stamp

Worked in HR Connect; (PeopleSoft) Code and process personnel actions; such as new hire, promotions, reassignments, detailing and also processed new hire applicants address, social security numbers, date of birth, list dependents name, enrolled in choice of health plans, beneficiaries and other personal information.

Also, resolved and corrected mistakes in the software as well.

Assisted and assigned awards to employee are according to years of service.

Assist with the bi-weekly closeout of timesheets; validating and affirming, sending emails out and following up with a friendly telephone call

Assisted with New Employee Orientation and benefits processing. Scan and upload documents into eOPF of employee's, performance appraisals, promotions.

Scan and upload documents into eOPF of employee's, performance appraisals, health benefits, marriage certificates and any new updated information employee's need to turn into and process

Request and modify new job codes and position numbers.

Scheduled and managed Branch Chief Calendar for upcoming meetings and appointments with employees.

Assisted with awards and plagues, sending information out via email and referencing with follow-up telephone calls.

NFC Employee Personal Page (EPP), exit interviews, leave audit National Institute of Health (NIH)

June 2015 – July 2016

HR Assistant (Contractor)

Code and process personnel actions.

Prepare pre-appointment packages.

In-process employees and provide a variety of information regarding recruitment program functions, realignments, processes, and procedures.

Process appointments, separations, pay changes, and appointment actions for positions.

Request and modify new job codes and position numbers.

Utilize a variety of HR information systems (HRIS) to complete packages and also to assist HR Specialists and Administrative Officers request for information.

Schedule meetings and keep Branch Calendar updated.

Manage multiple Microsoft Excel spreadsheets for program areas.

Support and help new employees though all aspects of the on-boarding process including: emailing tentative offer letters, acting as first point of contact for the new hire on boarding system used to complete new hire paperwork, and emailing final offer letters.

Help guide new employees with questions and concerns about paperwork and with the orientation process.

Participate in bi-monthly new employee orientation.

Assist new employees with completing their new hire paperwork and explain the schedule for orientation day.

Participate in qualitative and quantitative research to improve and elevate program support initiatives. Food Drug Administration (FDA)

October 2006 – May 2015

Federal Records Management Consultant (Contractor) June 2011 – May 2015

Responsible for administrative functions affiliated with records management file maintenance tasks.

Provided support to project management (PM) team while adhering to record policies and records terminology.

Assisted managers with scheduling coverage for the document room employees.

Structured spreadsheets using Microsoft Excel to manage document routing.

Organized meetings and managed calendars for the supervisor.

Resolved inconsistencies of processed documents.

Maintained an organized calendar.

Conducted administrative functions by accessing the shared drive to create files.

Processed printing labels for filing system and documents.

Collected and processed maximum permissible level (MPL) documents for distribution and pending actions for documents.

Blended current records management practices to ensure each Division was served.

Acted as the liaison between the contractor and government divisions on business structures.

Served as a consultant in working with the FDA to develop records management technology.

Assisted with the conversion of Paper Gateway (PG) to Electronic Gateway Submissions (EGS).

Provided back-up assistance to all email correspondences.

Assessed New Drug Application (NDA) and Investigational New Drug Application (IND) submissions in the Document Archiving, Reporting, and Regulatory Tracking System (DARRTS) filing system.

Resolved data entry issues.

Communicated with the government on the process of their INDs and NDAs. Federal Event Data Recorder (EDR) Technician (Contractor) May 2008 – June 2011

Documented support to reviewers and other Government Officials.

Reviewed processed documents followed FDA regulations and procedures.

Provided document credibility of investigational and NDA.

Provided support to supervisory team.

Identified areas where procedural clarifications were needed.

Reported quality or performance issues to PM staff.

Handled administrative records operations.

Records Technician Assistant (Contractor)

October 2006 – May 2008

Processed IND applications and NDA submissions.

Compiled statistical IND/NDA daily work log categories submissions.

Extracted key information from pharmaceutical company submissions.

Provided data entry into the FDA Oracle/Invas database system.

Documented, labeled, prepared, and processed outgoing and incoming correspondences.

Identified discrepancies and document type.

Performed quality control as outlined by FDA policies.

Prepared shipment and delivery spreadsheets.

Maintained archival volumes.

Trained employees regarding how to process new IND records and company policies. US Treasury Department

June 2005 – October 2006

Federal Administrative Assistant/Scan Operator (Contractor)

Received incoming phone calls for the office and directed them to the appropriate personnel.

Specialized in the restoration of historical documents and personnel files.

Worked closely with Department and PM for accurate imaging of historical collections.

Reviewed and edited correspondence documents and memos for accuracy and proper formatting.

Retrieved and distributed mail to appropriate department.

Managed travel and lodging arrangements.

Created and maintained a budget requisition spreadsheet in Microsoft Excel.

Coordinated and scheduled meetings using Microsoft Outlook.

Transcribed correspondence from draft to final.

Served as technical support for scan team.

Conducted training on all new software and equipment.

Ensured procedures were being followed when scanning personal information.

Provided document-level quality control procedures. Premier Personnel

July 2004 – June 2005

Secretary/Data Entry (Contractor)

Processed employment applications for individuals with disabilities.

Scheduled interviews.

Verified disabilities by contacting proper agency.

Extracted personnel demographics from various disability forms.

Greeted and directed visitors to the appropriate personnel.

Typed memorandums, reports, and personnel records.

Electronically tracked all incoming and outgoing mail and faxes. Education:

Pursuing BS, Business Administration

University Phoenix, Tempe, AZ, May 2017

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