Manager Customer Service

Easton A. Hill

**** *** ******* ****, ***. ****, Cranberry Township, PA 513-***-**** ***********@*****.***

Emphasis on Product Management, Plant Management, Purchasing Execution,

Loss Prevention, Solution Based Deliverables, and Strategic Planning

Seven years of diverse management, customer service and sales experience. Highly professional manager with effective communication and personal interaction skills that defines the needs of both internal and external customers. Action oriented, enthusiastic and motivated to consistently achieve the company and department goals and objectives.

Ability to combine strong organizational, multi-tasking and problem solving skills to effectively manage and coordinate activities. Acknowledged for inspiring client trust, furthering team and brand loyalty and capturing market share in aggressive and dynamic markets.

ISO 9001 Experience

Staff Development and Creative Problem Solving

Attention to Detail to ensure Quality Assurance parameters

Excellent Account Development and Growth Achievement

Create and Achieve Annual KPI’s

High Knowledge Level of Plant Operations

Strong Financial Acumen

PROFESSIONAL EXPERIENCE

Vantiv, Cincinnti, Ohio June 2016 – January 2017

Conversion Project Manager

My responsibilities included managing up to 20 projects, always on time/task and with no escalations. Projects consisted of assisting current and new Vantiv customers who were looking to Vantiv’s expertise and exceptional technical knowledge in Credit Card processing. Through the use of a SOW (Statement of Work) and Project Plan, my team was instrumental in conducting a Pilot Program that traced and confirmed all elements of money transfers were correct, so this new program could be rolled out to all Client stores.

Project management leader for ongoing operations and simultaneous conversions as required by client specifications.

Maintained direct contact with customer and internal lines of business to coordinate and manage activities.

Developed project schedules, target dates, and timelines associated with all conversion activities.

Coordinated necessary IT development with technology specialists.

Performed post-conversion analysis, problem determination resolution, and other customer support.

Conducted gap analysis with product services requested by customer and looked for add-on sales opportunities.

Conducted customer training including basic Vantiv training and advanced seminars while providing suggestions for improvement.

Assisted with new national/regional network reconciliation and establishment of procedures for same.

Hillman Group, Cincinnati, Oho October 2015 – January 2016

Distribution Shift Manager

Departed due to an unrelated injury that limited my mobility and required me to resign in order to fully recover.

Responsible for establishing and maintaining a smooth operation of the Distribution/Warehousing Department and help provide coverage for Second Shift. Provide general supervision of warehouse operations managers and functional processes within the department. Primary responsibility is to maintain a properly staffed and trained department that supports the warehousing function by offering the highest levels of logistics support.

Easton A. Hill Page 2

UniFirst Corporation, Franklin, Ohio May 2011 – July 2015

Assistant Plant Manager

Responsible for managing $20 million annual multi-operation facility, with an operating budget of $4.8 million for Fiscal-2013, $5.1 million for Fiscal-2014. Held the overall plant operating costs under-budget by 3% for consecutive years running. Experienced in supply chain management, analysis, and improvement. Managed purchasing, which included inventory base levels, global sourcing, procurement, and logistics for plant equipment, materials, and product lines. Conducted statistical base forecasting, scheduling, presentations, negotiations, and maintained strong vendor relations.

Led a management team consisting of two branch managers, two production supervisors, one maintenance manager, and one stockroom manager. In addition, I was responsible for a plant team and maintenance crew of 58 employees.

Directed departmental personnel issues in areas of hiring, training, supervision, assignment delegation, performance evaluations and salary recommendations.

Conducted utility/energy audits and analysis for peak consumption efficiency and utility cost reduction.

Instituted lean production, continuous-improvement upgrades and projects, and employed best-practice methodology amongst plant team.

Improved retention rate by 75% through employee feedback; recognition; and creating a flexible hour’s program to meet lifestyle demands.

Bridgestone America, Cincinnati, Ohio December 2008 - August 2010

Store Manager (Cincinnati District)

I had sole responsibility for hours, operations and financial results for my store. Increased store profitability by consistently exceeding year over year weekly results by a minimum of 10%. I received two Outstanding Performance awards from this result. I managed business to business contractual commitments for seven major Bridgestone Vendors. Transitioned to various locations as a trouble shooter to provide management support in order to resolve performance issues and business concerns. Had direct customer interaction in order to identify customer requirements, pricing, delivery and when necessary – complaint resolution.

Received Customer Service Excellence Award

EDUCATION AND CERTIFICATIONS

BA Business Communication (major)/Marketing (minor) Bowling Green University, Bowling Green, Ohio

TECHNICAL SKILLS

Microsoft Project, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Publisher, Microsoft Word, Oracle

PROFESSIONAL DEVELOPMENT

LinkedIN URL - https://www.linkedin.com/in/easton-hill-564799b0

Contact this candidate