Quality Engineer Manager
Resume:
Scott D. Plath
Winston Salem, NC 27103
********@*****.***
www.linkedin.com/in/scottplath
OPERATIONS AND QUALITY MANAGEMENT
Extensive experience in Quality and Operations Management at the corporate and plant-wide level with experience in:
ISO-9000 Based Quality Systems
Statistical Process Control
Value Stream Mapping
PPAP, APQP, DMAIC
8D, 5 Why, 5S Problem Solving
Six Sigma
Kaizen
P&L Responsibility
Lean Manufacturing
MS Office
PROFESSIONAL EXPERIENCE
Diebold, Inc. (now Diebold Nixdorf), Greensboro, NC 2002 - 2016
A financial self-service, security, and services corporation internationally engaged in the manufacture, installation, and service of self-service transactions systems (such as ATMs), electronic and physical security products, software, and related services for global financial and commercial markets.
Plant Manager 2012 - 2016
Led facility of 150 associates in the assembly of automated teller machines and spare parts.
Served as the Quality Assurance Management Representative of the facility.
Held P&L responsibility for facility with a $16M operating budget.
Secured $23M sale of ATM’s to second largest Credit Union in United States.
Created Program for refurbishment of 1700 ATM’s for second largest bank in Canada, driving $250K in operational savings.
Developed model to optimize direct labor staffing to adjust to up to 30% swings in monthly demand through use of full time and contact associates.
Drove Lean savings of at least $250K for the three years.
Achieved customer acceptance improvement of 40% over four years.
Interfaced internally with corporate support groups, including HR, engineering, finance, and procurement.
Interfaced externally with customers, vendors, and community leaders.
Led facility for the introduction of next generation flagship self service terminals.
Interacted with Global Operations Teams, including those international facilities in China, Hungary, India, and Brazil.
Reported monthly KPI measures to the executive leadership team.
Production Manager / Interim Plant Manager 2010 - 2012
Assumed Interim Plant Manger position after previous Plant Manager left to take another position.
Merged production from Lexington, NC facility into the Greensboro, NC facility. Developed plan to take over as Production Manager upon hiring a new Director of Manufacturing.
As Production Manager, developed monthly production plans and created budgets to meet these plans.
Led group, including four production supervisors to meet production needs based on customer demand.
Implemented standardized daily Gemba process to ensure all affected parties were informed of daily goals.
Developed KPIs for supervisors to track daily and weekly performance.
Mentored supervisor for succession planning to take over as the production manager.
Senior Product Quality Engineer, Greensboro, NC 2008 - 2010
Served as lead Quality Engineer for the development of the delayed configuration facility in Greensboro, NC.
Developed quality metrics for incoming, in-process, and customer acceptance.
Empowered associates in quality improvements through use of the Yellow Belt Program.
Drove 50+% improvements in customer acceptance and in-process data from 2009 to 2010.
Served on the DNA Quality Council, representing DNA manufacturing.
Led improvement of first pass yield of Enhanced Note Acceptor from 2009 average of 43% to current YTD average of 68%.
Actively communicated with the Diebold Service Organization to resolve issues and drive improvements with deposit automation product.
Senior Product Quality Engineer, Lexington, NC 2004 - 2008
Handled Quality Engineering responsibilities for the main production line for the manufacture of ATMs.
Developed a new quality system for manufacturing ATMs.
Improved customer acceptance by 50%.
Led the Lexington facility through the process to achieve the Shingo Prize.
Senior Product Quality Engineer, Lynchburg, VA 2004
Served as Acting Quality Engineer for Diebold’s metal fabrication manufacturer.
Developed a calibration system for over 300 tools.
Product Quality Engineer, North Canton, OH (Corporate Office) 2004
Served as a member of the business transformation team for implementation of Oracle ERP Software System.
Developed the layered audit system for the corporate quality group.
Product Quality Engineer, Newark, OH 2002 - 2004
Developed a quality system for the spare parts packing operation.
Served as the quality lead in the relocation of the fabrication and powder coat paint facility to the Newark location and developed the quality system.
Served as Quality Engineer Lead in the new product introduction in Lexington, NC facility.
GNB Industrial Power, a Division of Exide Technologies, Lombard, IL 1994 - 2001
An American manufacturer of lead-acid industrial batteries.
Supplier Quality Assurance Engineer, Corporate 1998 - 2001
Managed quality of supply chain for 250 suppliers, supplying product to four manufacturing plants.
Conducted supplier process, product, and system audits.
Worked closely with suppliers, GNB plants, and product engineering on resolving supplier quality issues.
Provided support to suppliers and GNB for quality assurance system improvements.
As engineering consultant, assisted in the procurement group to evaluate supplier selection.
Drove vendor cost reduction opportunities.
Reported supplier and manufacturing plant performances to executive management.
Identified and assessed supplier strengths and weaknesses, and facilitated the implementation of corrective action.
Led and directed the development of systems for improvements of processes at key suppliers.
Conducted audits of key suppliers.
Actively participated in customer and third party quality assessments.
Monitored supply chain performance to drive improvements.
GNB Industrial Power (continued)
Quality Assurance Engineer, Kansas City, KS 1996 - 1998
Managed ISO-9002 quality system for industrial battery manufacturing.
Developed quality operating system.
Analyzed and Interpreted quality data.
Monitored and trained associates in the use of precision testing instruments.
Quality Assurance Specialist 1994 - 1996
Assisted in leading plant through ISO-9002 quality system implementation.
Developed standard operating procedures, work instructions, and quality system documentation.
Trained associates in the use of Statistical Process Control.
Analyzed data and communicated information back to production associates.
EDUCATION
Bachelor of Science (BS), Industrial Engineering
Kansas State University, Manhattan, KS
TRAINING
Certified Six Sigma Green Belt
Certified SafeStart Trainer
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