Customer Service Engineering
Resume:
CURRICULAM VITAE
manikandan .p E-Mail: **************@*****.***
*/*** *.*.* Colony street, Sattur, Virudhunagar district-626203.
CAREER OBJECTIVE:
To work in a Dynamic environment and to weave out a network of people using the right tool of communication to achieve. Having 2.10 years of experience in the industry, this contributes for the overall growth.
CORE COMPETENCIES:
Leadership Quality.
Communication and Presentation Skills.
Client Servicing and Customer Relationship Management.
Professional Experience
(1) Organization : Just Dial
Designation : Just dial Ambassabor
Duration : Jan 2017- Till now
Job profile:
Field work
Customer relationship
2) Organization : M/s. Aircel Ltd.,
Designation : Activation Officer
Duration Nov 2014 – Sep 2016
Job Profile :
Managing Entire Post-paid Activation Operations.
Monitoring activities like Quality of Documents Collected, Post-paid Activation TAT and service Audit.
Managing Post-paid Activation reports & presentation for Head of CS and senior management reporting
Handling channel support (Trichy, Tanjore, Salem and Entire Southern Tamilnadu ) - Identifying and Rectifying any Issues.
Taking care of escalation coming from showrooms.
Handled TOC operations on monthly Basis.
Lead Activation (Onboarding) Team of Customer Service Delivery Employees.
HLR Reconcilation and Billing
Daily Audits including Document Handling and Activation (HLR,CEF audit,Order Errors, CUG, etc,)
Activations within TAT and CAF signed by myself after checking the mandatory field and as per DOT guidelines and am the responsible person for each Postpaid Activations which comes under my location.
CRM SR Closer
Handled VTM CEF isuues & Rectifying CAF on Monthly Basis.
2) Organization : M/s. Hinduja Leyland Finance Ltd.,
Designation Credit Co-ordinator
Duration Feb 2014 – Nov 2014
Job Profile :
Day to Day activities on Two Wheeler Loan Contract Processing from End to End.
Cibil Score Validation .
Handled all kind of Document Monitoring, Feeding, Validating all Informations from processing for Loan closure .
Daily Audits of Documents
Rectifying Billing Issues.
Computer Skills
Operating Systems : Windows 98, Windows XP, Windows 7 & 8.
Software Exposure : Microsoft Office,C++,C
Database : Oracle
Expertise Area : Micro-Controller, Hardware & Networking
Project Done
“HIGH VOLTAGE GAIN DC CONVERTER”
INPLANT TRAINING
•Successfully completed inplant training session in MADRAS CEMENTS Ltd., R.R.Nagar during 2011.
•Successfully completed inplant training session in TANTRANSCO, Madurai during 2012.
Paper Presented
•Presented a poster on “HIGH VOLTAGE DIRECT CURRENT“ in Maharaja Engineering College, Coimbatore during 2011.
•Presented a papertitled “ HVDC“ in Ponniah Ramajeyam College of Engineering &Technology, Thanjavur during 2011.
•Presented a paper titled“ HVDC “ in Annai Vailankanni College of Engineering, kanyakumari during 2011.
•Presented a paper titled “ CAPSULE ENDOSCOPY “ inThaniKammavarSangam College, Theni during 2012.
•Presented a paper titled “ CAPSULE ENDOSCOPY ”in Einstein College of Engineering, Tirunelveli during 2012.
•Presented a paper titled “ INCREDIBLE SOLAR ENERGY“ inRVS College of Engineering, Dindugal during 2012.
Awards
Won second prize in QUIZ held by “Red Ribbon Club”during 2006.
Won first prize in ADZAB event held by “PonniahRamajeyam College of Engineering& Technology”, Thanjavur during 2011.
Extra Curricular Activities
SEMINARS ATTENTED
Attended one day seminar in “ALL ROUND DEVELOPMENT ACHIEVED THROUGH ADVANCED TECHNOLOGIES” organized by THE INSTITUTE OF ENGINEERS in Vickram College Of Engineering, Sivaganga.
Attended two days familiarizationprogramme on “Thermal Power Plant”in Vickram College of Engineering,Sivaganga.
Strength
Determine, Honest and Hard working
Ability to learn fast and face challenges
Positive attitude.
Willingness to learn.
Education & Certification
Course
Year
Institution
Percentage
B.E
(EEE)
2013
VickramCollege of Engineering,
Sivaganga.
7.4
H.Sc.
2009
Dr. Radha Krishnan Vidhyalaya Matriculation Higher Secondary School, Sattur.
81.08
SSLC
2007
Dr. Radha Krishnan Vidhyalaya Matriculation Higher SecondarySchool, Sattur
77.18
Personal Details
Father’s Name : M.Pandian
Permanent Address : 4/156 N.G.O Colony street, Sattur,
Virudhunagar district-626203.
Gender : Male
Date of Birth : 17-05-1992
Marital Status : Single
Nationality : Indian
Hobbies : Playing Cricket.
Language Knows
Tamil (Read, Write & Speak)
English (Read, Write & Speak)
Declaration
I hereby declare that, the above information is true and correct to the best of
my knowledge.
Place: Signature
Date: (Manikandan p)
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