Customer Service Rep

SUMMARY

Results-oriented, highly organized and motivated individual possessing strong communication skills and 30 years’ experience providing outstanding customer service, account management, order processing and problem resolution. Team player with the ability to work under strict deadlines, excellent leadership skills.

Proficient database management skills: TVI database, ACT-2.0-2000, Electronic Data Interchange (EDI), AS400, Rumba, TSO, Microsoft Word, Excel, Power Point.

EXPERIENCE

RTS Holdings LLC Randolph, MA

Imports/Exports Customer Service Rep 5/2013 to 1/2017

Prepared daily reports for Customers

Communicate with the Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur

Trace and monitor new and existing loads in the system to prevent problems from occurring

CarCross Company Taunton, MA

Customer Service Rep 5/2012 to 1/2013

Made outbound calls to existing customers for reorders and special promotional items for purchase

Created Insurance data base for a email blast using a list grabber for additional incremental business

Directed customers to the necessary departments when needed

Specialty Catalog Corp W.Bridgewater, MA

Customer Service Rep 9/2009 to 8/2011

Answer all incoming phone calls to place orders, modify orders when needed, and track orders for customers

Process refunds back to customers credit card when necessary

Offer sell ups on every phone call

Medical Specialties Distributors LLC Stoughton, MA

Customer Service Rep 3/2007 to 2/2008

Reviews and processes orders via phone,fax and EDI to ensure that shipments are expedited in a accurate and timely manner

Interacts with the various warehouse managers to assist in and ensure timely and accurate shipping process. Tracks shipments and provides customers with proof of delivery

Collect current customers license information. Answer and resolve new account application inquires

Reebok International, LTD Canton, MA

Sr. Customer Service Rep 11/1987 to 8/2001

Created and solidified partnerships between Reebok and Key retailers by maximizing operational efficiency through effective communication

Developed proactive partnerships between all functional areas within the organization including; sales, marketing, distribution, imports and production

EDUCATION

Course Work Stonehill College Easton, MA

Diploma Brockton High School Brockton, MA

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