Customer Service Assistant

Patricia Glick

* ********* ******* • Washingtonville, NY 10992

Home 845-***-**** • Cell 845-***-**** • Email: *********@***.**.***

LEGAL ASSISTANT/PARALEGAL

Profile Detail-oriented with extensive experience in office administration. Excellent client relation skills and proven ability to thrive in a fast-paced environment through multi-tasking skills.

Office Skills Microsoft Office (Word and Outlook)

Professional Fine, Olin & Anderman, LLP, Newburgh, NY (Affiliate of Finkelstein & Partners, LLP)

Experience Workers' Compensation Case Manager • April 2013 - Present

• Manage 400 active client files, on an as-needed basis, from intake through settlement.

• Conduction of periodic review & evaluation of case status.

• Handle heavy client contact with outstanding customer service skills.

• Continuous contact with doctor's offices to coordinate medical care & determine status of

client's treatment.

• Act as liaison with claim adjusters.

• Drafting of correspondence to all appropriate parties.

• Maintain client's files in a firm database/document management system.

• Support numerous managing attorneys in a variety of administrative and paralegal tasks.

• Manage busy calendar…diary all hearings & all pertinent follow-up information.

Thorsen Law Offices, New City, NY (Family and Matrimonial Law Firm)

Legal Assistant/Assistant Paralegal • April 2011 - March 2013

• Coordinate office functions, including calendar management, client meetings, and managing conference calls with attorneys.

• Maintain ongoing communications with attorneys & clients from the point of intake to the ccreferral/discovery to the settlement/trial phase.

• Draft and prepare documents, such as: Summons and Complaint, Affidavit of Service,

Notice of Issue, Request for Judicial Intervention, etc.

• Greet clients & answer telephones in a pleasant, professional manner.

• Follow-up with client to prepare and organize their pretrial discovery responses.

Education

Certificate in Paralegal Studies: January - December 2010

Rockland County Community College, NY

BBA Marketing Management: CUNY - Baruch College, New York, NY

Accomplishments

National Honor Society in Paralegal / Legal Assistant Studies

Rockland County Community College Chapter of Lambda Epsilon Chi

Contact this candidate