Vivek V
Mobile : 988-***-****/996-***-****
********@*****.***
Objective
To obtain a challenging position in a high quality engineering environment where my resourceful experience and academic skills will add value to organizational operations.
Summary of Work Experience:
In TCS as a senior process associate and then to Business process lead from March-2011 to Till date.
Tech Support engineer in Byzan systems PVT Ltd Deployed in TCS e-Serve Ltd, Formerly e-Serve International Ltd, from June 2009 to March 2011
Professional Summary
6+ years’ experience in the field of System Administration.
Education Qualification
Bachelor of engineering in Electronics and communications (2004-2008).
Anna University.
Certification
Citrix certified Administrator for Citrix Xenapp 6.
MCSA - Windows Server 2012
ITIL Foundation certification number; 023*****-**-D3G2
Key Skills
Windows System Administration
Citrix Client – Xenapp & Xen Desktop Installation and trouble shooting
Microsoft Exchange, Lotus notes
SCCM, WSUS
BCP Coordinator
Strengths:
Team player and behavioral flexibility.
Self-starter, takes initiatives to improve, keeps goals clear.
Diversity skills to connect with people and management styles across different cultures.
Experience Summary
1.TCS March 2011 to till date
Responsibilities
Installing, configuring and administrating XP / Windows 7 PC’s /Citrix VM`s
Managing and Providing L1/ L2 Support to the business on daily basis.
Handling and coordinating Annual power maintenance activity every year.
Handling and coordinating for the tech infra for new ODC expansion/setup.
New user creation, Assign privileges, password reset, grant and revoke access for network folders through ADS.
Installing and Managing Printers/Queues.
Preparing Weekly AV & Server availability Reports for server.
Preparing and reviewing monthly DCFC for third party process based on client requirement.
Handling of Entitlement review for fileserver folder / Privilege ID / email / Internet.
Managing the team for installing encryptions in Laptop’s for securing the Laptop.
Managing and Installing, Upgrading Application’s for the team as per the Project requirements.
Managing Active Directory services through Webadmin Tool.
Daily tasks include monitoring and troubleshooting applications, deploying patches and resolving errors.
Coordinate for Antivirus / Patches updation.
Configuration and troubleshooting of Mail client for ( Lotus Notes / Outlook) to users.
Installation and configuration of Network Printer.
Handling for Asset Inventory Management and Sweep Report.
Preparation and reviewing of documents for internal and external audits.
Providing solution to the Tickets raised by the user through the Tool with in defined SLA.
Supported TCS during this Flood crisis to coordinate the BCP and to bring back the Tech Infra to normal as like Initial setup.
PROJECTS:
EXTRANET MIGRATION
Contributions:
Coordinating with client citrx team to assign Xendesktop to all users (batch by batch) on their respective locations
Identify Pilot users silo wise ( 10 % sample size)
Migrate pilot users Exchange and profile to respective DC ( Data center's) where VPC are located
Run UAT and collect the feedback
Review the feedback and submit result to Project working group/Leads
Playing a key role in having smooth transition from Morgan Stanley to Tata Consultancy Services (Tier 2 Setup).
Coordinating and procuring necessary Links and Tech Infra devices.
Brief: Migrating from Client Infra to TCS Infra
Date: Dec 2014 – present
Client: Morgan Stanley ( Technology and Data division )
WINDOWS 7 MIGRATION
Contributions:
A global delivery Windows 7 migration project which compromises around 900 + machines and servers. Migrating all the Devices to windows 7 as per the agreed SLA
Identify Pilot users silo wise( 10 % sample size)
Conducting pilot test and collect the feedback
Review feedback if issue reported escalate and follow up to the appropriate team till closure.
Acted as single point of contact between Morgan Stanley and TCS till the project closure
Played a key role in having smooth transition from Migration windows XP to Window 7.
Coordinating with respective applications teams include client and third party to migrate the application to client required.
Brief: Migrating from Client Win XP to Win 7
Date: Sept 2013– Aug 2014
Client: Morgan Stanley ( Technology and Data division )
2.Byzan Systems July 2009 to March 2011
Responsibilities
Installing, configuring and administrating windows 2000, XP / Windows 7 PC’s.
Providing L1/ L2 Support to the business on daily basis.
Installing and Managing Printers/Queues.
New user creation, Assign privileges, password reset, grant and revoke access for network folders through ADS.
Installing Pointsec / Safeboot in Laptop’s for securing the Laptop.
Installing, Upgrading Application’s for the team as per the Project requirements.
Daily tasks include monitoring and troubleshooting applications, deploying patches and resolving errors.
Configuration and troubleshooting of Mail client for (Lotus Notes / Outlook) to users.
Installation and configuration of Network Printer.
Handling for Inventory Management and Sweep Report.
Preparation and reviewing of documents for internal and external audits.
Providing solution to the Tickets raised by the user through the Tool
Personal Details
Father name : Vijayarajan N
Date of Birth : 30th January 1987
Marital Status : Married
Phone Number : 996-***-****
Languages Known : English, Malayalam, Hindi and Tamil
Contact Address : 122, Ganapathy street, Guruswamy
Nagar, Madhananthapuram, Porur
Chennai- 600125
Declaration:
I hereby declare that all the above-mentioned facts and information are true to the best of my knowledge. I shall be solely responsible for any discrepancy found in them.
Date:
Place: Chennai