Customer Service Mental Health
Resume:
MICHELE BELLUE
Garland, Texas *5040
**** *********** ******- ******, ** Patient Case Coordinator Handled calls from individuals needing assistance paying for medications due to catastrophic illness. Assisted in enrollment process, Insurance verification and filing claims with the State for enrollment in Patient Assistance Network. Handled new Patients,renewals and follow up.
2013 – 2015 Breckenridge School of Nursing: RN - Richardson, Texas
Enrolled in field of Nursing – Acute Chronic Management of Disease process
Completed clinical hours; Earned Dean’s List, perfect attendance, Student
Council representative for class
2009 – 2013 Aetna Human Affairs – Behavioral Health Division
Handled incoming calls in national call center regarding mental health benefits;
Created referrals for mental health providers; Filed claims and handled claims
Status; Handled “Crisis Line” before transferring calls to the RN; Processed 100 + calls per day
2006 – 2009 Blue Cross Blue Shield of Texas – Customer Service Representative
Handled incoming calls in national call center; Benefits claims status; Claim
filing; Provided member and provider interactions; Handled 100+ calls per day.
High interaction with Provider offices, handled HMO and PPO claims.
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