Manager Field Investigations - Risk Management / General Claims
Resume:
PERCY ANDRE SMITH
Chesterfield, VA 23832
Home: 804-***-****
Cell: 804-***-****
E-mail: ********@*******.***
SUMMARY OF QUALIFICATIONS
General:
Versatile professional with proven leadership, business management, risk management, and communication skills. Established problem-solver with a team-oriented mind-set. Detail-oriented, prompt, accurate and efficient in performing varied duties. Dedicated and reliable in all work situations. Able to analyze data to determine route cause and pertinent facts, perform proper and thorough issue evaluation, and determine a strategy to plan and execute issue resolution. Adjusts and adapts quickly in difficult or stressful situations.
Skill set:
Received certificates of completion in the following training courses:
oA New Manager and the Company’s Future Training - Developing awareness of your and your department’s work and how it fits into the company’s strategic vision; focus on constant attention to enhancing your work product and improving processes and relationships.
oBecoming a Manager: Leading and Communicating - Providing direction and how to trust and empower direct reports; honing communicate skills with people inside and outside of an organization.
oEthics – Regulatory Compliance - Working with the Federal Railroad Administration (FRA) during audits and the importance of complying with local, state and federal legal requirements governing business.
Worked with the National Transportation Safety Board to investigate train accidents and promote rail awareness safety by giving presentations to local law enforcement agencies.
Successfully completed Engineering School to become a Federal Railroad Administration Locomotive Engineer.
Successfully completed Conductor school to become a Federal Railroad Administration Certified Conductor.
Successfully completed Basic Claims School (2004) and Advanced Claims School (2011), which included the following curriculum items - evidence preservation, catastrophic claims handling, edicare set-asides, RRB Fraud, negotiating with plaintiff’s counsel, event data recorders, statement taking, case evaluation, and ethics.
Experienced in legal matters from a risk management and general claims persective, including settling cases, participating in mediations, and serving as a Corporate Representative during trial.
Knowledgeable in key regulations such as the Railway Labor Act and Federal Railroad Administration rules and guidelines, Federal Employers Liability Act.
Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service.
Supervises claim files for new hires and colleagues.
Reviews disclaimers and reservation of rights letters.
Maintains communication with executives and able to provide presentations regarding active claims.
Works within authority limits and makes recommendations if higher authority is needed.
Provides technical guidance, assistance and training as needed for claims staff, new hires, and other departments.
Assists the Director of Claims in managing the Claims Department by conducting meetings or attending seminar sessions.
Computers:
Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Excel.
PROFESSIONAL EXPERIENCE
CSX TRANSPORTATION, Richmond, VA 2003 to 2017
Manager Field Investigations – General Claims / Risk Management
Investigate incidents pertaining to train accidents, vehicle accidents, and employee injuries for the entire state of Virginia involving CSX and Amtrak trains on CSX property. Obtain recorded statements from injured parties as well as witnesses to a given incident.
Work with local authorities in documenting the facts surrounding an incident.
Handle 80 plus moderate to complex cases per year and thoroughly review and evaluate all documents including medicals and injury reports to determine a fair and reasonable value and settlement range within departmental guidelines and procedures.
Conduct quarterly periodic case reviews and audits with outside defense counsel on cases in litigation and assist with developing a means for resolution either through settlement, mediation, or trial.
Protect company assets by negotiating reasonable settlements in accordance with Risk Management departmental guidelines. Settle cases within the authorized authority and within the reserves set aside for that case.
Investigate and oversee all property damage claims through the Tell CSX Hotline across Virginia, Maryland, Washington DC, West Virginia, Pennsylvania, New Jersey, New York and Massachusetts regarding homes, vehicles and industries; settled or denied claims as warranted.
Actively participate as a member on the safety team and evidence preservation team. Address employees’ concerns and develop an action plan to devise timely solutions for those areas of concern.
Provide 24/7 coverage on assigned territory which covered the State of Virginia and respond to train accidents, employee incidents, customer concerns, and safety matters received from the public.
Travel throughout assigned territory and note safety concerns with Safety Committee and develop a resolution to resolve.
Report out weekly to the Director General Claims – Risk Management results of activity from the previous 7 days including incident details, resolution and or follow-up tasks necessary to bring incident to resolution. This also included the discussion of high-dollar and more complex lawsuits.
Conduct authority calls with the Assistant Vice President, Executive Vice President, Directors, and in-house counsel regarding cases above $350,000.
Plan District Meetings to update stakeholders on new information which could affect how cases are handled.
CSX TRANSPORTATION, Richmond, VA 1999 to 2003
Engineer
Operated locomotive using proper procedures according to FRA and CSX train handling rules.
Closely monitored speed and brake pipe reservoir on the train.
Made sure hazardous material cars were properly placed in the train to comply with hazardous material-handling rules and ensure the safety of the public and train crew.
Understood the complex system of signals along the railroad tracks and operated the locomotive based on signaling rules.
Monitored physical characteristic changes (such as speed restrictions, signal locations and grade changes), which may have caused delays in reaching scheduled destinations.
Transported goods to customers in coordination with the conductor and CSX train dispatchers in a safe and timely manner.
Trained new engineers through hands-on instruction and on-going mentoring lasting up to a year and a half.
CSX TRANSPORTATION, Richmond, VA 1998 to 1999
Conductor
Ensured compliance with all train orders, signals, and railroad rules and regulations for safety, Operations, and the Federal Railroad Administration.
Worked with customers to make sure the movement and placement of railcars was accurate.
Coordinated with the engineer to transport trains from origin to destination while following all FRA safety rules.
Maintained accurate payroll records and time sheets for train crew.
Inspected trains and made sure the configuration, cargo-handling, and travel orders followed federal regulations.
Trained new conductors through hands-on instruction and on-going mentoring lasting up to a year and a half.
EDUCATION
Virginia Commonwealth University, Richmond, Virginia 2007 to 2009
Masters of Business Administration
Virginia Commonwealth University, Richmond, Virginia 2001 to 2003
Bachelor of Science in Business Administration/Management
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