Engineer Customer Service

JOSEPH H. PETERS

262-***-**** ******@**.**.***

PROFESSIONAL SUMMARY

Field Service Engineer, Repair and maintenance I enjoy pleasing my customers with outstanding customer service and good response times. I believe knowledge shared can keep units running.

PROFESSIONAL EXPERIENCE

Weber Packaging Solutions, Inc. Arlington Heights, IL ( Label MFG ) 1993 to Present

Sr. Field Service Engineer

Repair to board level. Install and preventative maintenance of Weber pneumatic label applicators with open back plane for PLCs. Logical trouble shooting of same and all types of Zebra, Sato and Data Max printers, & BestCode continuous ink jet systems.

Responsible for timely customer response, prompt paper work.

Maintain a office in my home with Oracle and M.S. Outlook & Home Office, company car, parts inventory.

Territory : WI, IL, MN, IA

Wang Laboratories Brookfield, WI ( 2nd largest Computer Company in USA ) - 1986 to 1991

Associate Customer Engineer - 1988 to 1991

Field Engineer Trainee –1986 to 1988

Repair of OIS AND 2200 systems, IBM compatible PCs, printers, workstations, lasers and telecommunications equipment. Also responsible for customer database integrity, inventory accountability and proper completion of activity reports.

Business Products Center Wauwatosa, WI ( Office Equipment Products ) 1982 to 1986

Service Technician – Install and repair DEST Scanner (optical character reader). Repair dictation equipment, 3M audio/visual, lettering machines, thermofax and small office copiers, Sharp and other calculators. Also Silver Reed, IBM and BSI typewriters.

EDUCATION

Waukesha County Technical College Pewaukee, WI 2014 to 2015

PLC 1, Rockwell Certificate

PLC 2, Rockwell Certificate

PLC 3, Rockwell Certificate

PLC 4, Siemens Certificate

Marquette University Milwaukee, WI 1981 Microprocessors (coursework)

Microprocessors 1 & 2 Number Systems & codes, Microcomputer Basics, Computer Arithmetic, Introduction to programming.

Milwaukee Area Technical College Milwaukee, WI 1977 to 1979 - Diploma

Electronics, Radio & Television Program

Electronics, Electronic Mathematics, Electronics Schematic Drawing, Tube & Transistor Circuits, Electronic Troubleshooting & Repair, Electronic Circuits, Industrial Electronics, Television Circuit Analysis & Servicing, Small Business Management, Job Relations and Economic Relations.

Milwaukee Area Technical College Milwaukee, WI 1976 to 1977 - Diploma

Appliances & Servicing Program

Electricity & Electronics for Appliances, Resistance Heating Appliances & Servicing, Motor Driven Appliances & Servicing, and Appliance Circuit Analysis & Troubleshooting.

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