High Performing Manager
Resume:
Annie Saville
*****@*******.***
Torrance, CA
Professional Summary
Performance-driven management professional skilled in optimizing business operations, sales and customer satisfaction. Utilizes innovative problem-solving techniques and process improvement to increase profits and cut company costs.
Core Qualifications
● Decisive leader
● Performance tracking and evaluation
● Procedure development
● Tactical execution
● Human resources management
● Employee engagement
● Leadership mentoring
● Exceptional time management skills
Experience
Starbucks
Store Manager
Hermosa Beach, CA
August 2010-April 2017
● Used creative and analytical techniques to drive customer traffic, partner loyalty and store profit; achieved double digit comp growth in all three locations managed
● Consistently exceeded all store goals, ranking first in the district for food, waste, labor, transaction amounts, customer counts, sales, profit, turnover and cleanliness standards
● Developed methods for the district and region to achieve YOY growth through creating new roles and routines, improving scheduling practices and streamlining operations
● Served as the regional lead to train and implement a LEAN process transformation, consulted in troubleshooting and developing new plays and positions
● Mentored high-potential staff into successful leaders, trained new store managers for the district and region, and coached existing store managers to be more effective Famima!
Corporate Trainer
Los Angeles, CA
December 2006-August 2010
● Trained and coached all 15 managers and over 200 associates in all tasks including ordering, safety protocol, staff management, determining budgets, product reconciliation, inventory, lottery, alcohol, food safety, merchandising, sales, and cleanliness standards
● Composed all manuals and manager tools for new products and systems
● Created a manager and associate training and evaluation program Store Manager
● Worked autonomously to organize and open multiple new locations including planning store layout, determining product line, assembling and merchandising shelves, arranging vendors, hiring and training all staff
● Simultaneously managed over 60 employees at two diverse downtown locations
● With minimal company infrastructure, was responsible for ordering, scheduling, marketing, equipment maintenance, vendor relations, store events, human resources, team building and customer loyalty
Education
Marist College
Bachelor of Science: Social Work, Cum Laude
Poughkeepsie, NY
2006
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