Quality Assurance Tester
Resume:
Jerry J. Fisher
Kansas City, MO *****
linkedin.com/in/jerry-fisher
***********@*****.***
QUALITY ASSURANCE TESTER
Senior QA Tester with 3+ years experience. Excellent problem solving skills, multi-tasking and working under tight deadlines. I’m a team player as well as working independently and dedicated to my work.
TECHNICAL SKILLS
SQL Server
SQL Queries
Writing manual test cases
Documenting testing procedures
Troubleshooting
Web Applications
Test planning, scheduling and evaluations
Experienced with agile methodologies
MS Office
Visual Studio Team Service (VSTS)
Team Foundation Server (TFS)
PROFESSIONAL EXPERIENCE
QC Holdings, Inc., Overland Park, KS
Consumer Financial Lender with 300 store locations in 14 states.
Sr. QA Tester (May 2013 – Jan. 2017)
2012 - 2017
Analyzed business requirement documents to establish written test cases.
Generated Level of Effort (LOE) for each project.
Tested software on multiple environments, including Internet browsers, operating systems, iOS and Android devices.
Wrote SQL queries to monitor end results and compared to business requirements.
Provided daily and weekly reports for Project Managers
Documented defects with step-by-step instructions to recreate issues.
Worked directly with the Software Development team to troubleshoot defects.
Developed test cases for QA and User Acceptance Testing (UAT).
Utilized troubleshooting skills to resolve production issues and support end users.
Help Desk Technician (March 2012 – May 2013)
Provided hardware and Software support for 400 remote locations.
Tracked defects using ticketing systems.
Handled follow up calls to complete all defect cycles.
FairPoint Communications, Inc., Peculiar, MO
Contract Administrator (Sept. 2008 – Sept. 2011)
2006 - 2011
Managed Maintenance and Support Contracts.
Negotiated with vendors for cost of support. One instance saved company $200K by identifying a missed discount.
Worked with inside legal counsel on terms and conditions of maintenance contracts.
Jerry J. Fisher
FairPoint Communications, Inc., Dodge City, KS
Technical Administrator (May 2006 – Sept. 2008)
2006 – 2008
Provided computer support for internal company employees (Helpdesk). Resolved network and computer issues by utilizing troubleshooting skills.
Managed company warehouse; maintained inventory of computer equipment and configuring new computers for employees.
Installed Operating Systems and Software Applications.
Served as Systems Administrator in Active Directory for technical support.
EDUCATION
Associates of Applied Science Degree, Advanced Computer Information Technology
North Central Kansas Technical College, Beloit, KS, 2006 GPA: 3.95
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