Customer Service Office
Resume:
MORIAH GRIFFIN
OAKLAND, CA. 94611
CELL 510-***-****
**************@*****.***
CAREER OBJECTIVE: To obtain a position in a company where I can utilize my problem solving techniques, excellent customer service skills and organizational skills that promotes opportunities for growth and advancements.
QUALIFICATION SUMMARY:
1Over 8 years of experience in Human Resource, recruiting, and office administration.
221 years of superior customer service and working with the public.
321 years of retail and cash handling service.
4Banking and financial experience.
5Ability to interact professionally & effectively with individuals at all levels.
6Recruitment planning, sourcing, ( cold calling, network, etc) resume evaluation, and candidate assessment and referral.
7Excellent communication skills with external applicants, internal candidates, managers, vendors and the public.
8Responsible for scheduling of candidate interviews and new hire paperwork.
9Responsible for conducting criminal background checks and scheduling appointments for physicals and drug test.
10Responsible for sending out offer letters and scheduling new hire orientation.
11Responsible for supervising temporary and contract employees.
EDUCATION:
Merritt College - Criminal Justice Major AA in Progress
Homeland Security Certificate of Completion
Completed a college internship with the Alameda County Sheriff’s Office with the Peralta Police Services. Different areas worked were as follows:
1.Emergency Services Dispatch
2.Non emergency dispatch at Peralta District office
3.Participated in ride a longs with the Alameda County Sheriff’s Office
4.Member of Merritt College Criminal Justice Club
5.Attended and received a Restorative Justice Work shop certificate of completion
6.Worked with kids at PAL (police Activities League) with OPD
7.Participated and helped organize Merritt Colleges annual criminal justice youth conference
8.Worked with and participated in an annual picnic and dinner for a 1000 Mourning Mothers, a non profit organization of mothers who have lost their kids to gun violence.
TECHNICAL SKILLS:
Windows’95/98/NT Lotus Notes 4.5 I/E 5.5/ Netscape
MS Office/2000 MS Outlook Tesseract
KERMIT PeopleSoft HRIS
WORK HISTORY:
GSC Logistics – 10/2016 – 04/2017
Handle all incoming calls and deal directly with our drivers, couriers and clients. Monitor all scheduled and/or delivery of freight to ensure pick-up and delivery deadlines are met. Communicate any delays or service issues with customers. Dispatch drivers for prompt pick up and deliveries. Administer all charges and payments by providing necessary backup documentation for the customer and setting up payment for the drivers. Organize received data and source documents; identifies data to be entered. Interface with appropriate staff to resolve questions, inconsistencies, or missing data. Enter data in alphabetic, numeric, or symbolic form into computer following established guidelines and procedures. Proof data entered against source documents; makes necessary corrections. Organize and record work completed. Maintain accurate dispatch board in TMS. Monitor all shipments to insure pick-up and delivery deadlines are met. Help support our customer’s unique stock, transportation and inventory needs.
CAL FREIGHT – 01/2015 – 07/2016
Trace containers at the rail roads and terminals. Enter DO's/prenotes into Truckmate. Schedule ware house deliveries. Dispatch drivers and supervise return empties back to the terminals. Enter all drivers pay and customer charges into truck mate. Process driver payroll in accounting system, distribute checks and file invoices. Send out final charges / billing. Provide excellent customer service to all customers, co-workers and drivers. Respond to all e-mail correspondence. Answer all incoming calls. Managed accounts payable and receivables.
WESTERN DENTAL – 12/13 – 09/14
PATIENT CARE COORDINATOR
Monitored the Electronic Appointment Book (EAB) for new patients in order to anticipate and prepare for their arrival. Initiated Welcome Calls to all scheduled new patients to build rapport and to elevate the comfort level of the patient. Registered and verified coverage for all new patients. Replenished all new patient paperwork. Followed up with recalls to address any hesitations the patient may have and to reiterate the value of the treatment. Supported active patients throughout the course of the treatment. Monitored the EWB to manage the patient flow between the front and back office to minimize wait times. Seated patients in exam room. Conducted new patient interviews to establish the patients’ needs and chief complaint, explaining treatment modalities, and addressing any questions and/ or objections. Prepared Estimator Contract Calculator for financial presentation. Assisted patients with account billing issues and concerns.
BAY AREA TECHWORKERS – 6/10 – 12/13
RECRUITER COORDINATOR/ SUPERVISOR
Sourcing, scheduling travel and interviews and maintaining applicant tracking system. Assisted Recruiter Manager with all monthly and quarterly reports. Solely responsible for all on boarding activities for new hires including preparing contracts, getting all paperwork signed and creating employee files. Provided ongoing assistance to contractor staff including handling pay inquiries, Provided all aspects of staffing support including, posting positions, tracking candidates, timesheet problems and any other HR related inquiries. Supervised contract and temporary employees.
ALAMEDA CREDIT UNION – 1/09 TO 2/10
CUSTOMER SERVICE REPRESENTATIVE
Provided excellent customer service. Balanced daily transactions and verified cash and ATM totals. Performed a broad variety of member service functions such as opening and closing checking and savings accounts, renewing certificates. Assisted members with checking and savings account issues. Assisted members with questions regarding Alameda Credit Unions products and services. Processed deposits and payments. Disbursed funds in cash and check form. Transferred funds within and between accounts. Processed loan payments.
KELLY SERVICES – 07/07 TO 11/07
SENIOR STAFFING SUPERVISOR
Order Fulfillment: Analyzing needs and taking customer orders, documenting order requirements in front office systems, escalating orders to appropriate branches, conducting candidate searches, presenting candidates, scheduling interviews, following up on interviews/candidates presented, informing customers on status of orders, offering assignments to temporary employees, filling orders in front office systems, confirming orders to customer and temporary employees, conducting arrival calls, managing secondary suppliers.
Hiring: Screening and assessing candidates, administering evaluations, conducting interviews, checking references, managing hiring decisions, conducting temporary employee orientations
Orientation/Training: Determining applicable customer orientation/training needs, conducting training, enforcing customer policies
Payroll: Distributing paychecks, preparing time cards for payroll center processing, resolving paycheck issues.
ADECCO/BAYER HEALTHCARE – 08/06 to 02/07
ON-SITE MANAGER
Job Summary:
Provide leadership for on-site in one or more client site locations to optimize service to the client in a high quality, cost-effective manner. Focus on achieving financial goals through recruiting, interviewing, hiring and placing temporary employees. Hire on-site coordinators and manage their performance.
ADECCO EMPLOYMENT SERVICES – 06/03 to 08/06
OFFICE SUPERVISOR/RECRUITER
Interview, hire and place temporary employees. Identify qualified temporary employees through recruiting and interviewing activities to create an inventory sufficient to meet current and future client demand.
Fill and service client orders. Maximize use of Adecco’s office technology to ensure optimum, cost-effective, timely and high quality results.
Assist in generating various HR reports as follows:
EMPLOYEES - Status list, availability, expired work eligibility’s, workers compensation, unemployment claims, and employee drug/background checks.
CLIENT - New customer listings, assignment activity, terminated contracts with active orders, and terms & condition contracts.
ORDERS - Assignment register, filled assignments, open orders, canceled orders, and assignment length and pay rate/bill rate.
PAYROLL - Missing hours, time entry register, time entry errors, Batch error, research employee pay, Holiday ATS, weekly overtime, internal web approval, and vacation pay.
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