Customer Service Representative

Norman Guardado Jr.

Knightdale, NC *****

********@*****.*** - 864-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Traffic Control Technician/Flagger

WD Wright Contracting - Durham, NC - August 2016 to Present

- Setup, maintain and remove temporary work zones including warning signs, traffic cones, and rumble strips according

to ATSSA and DOT regulations.

- Load and unload work zone equipment to and from the company vehicle.

- Drive the company vehicle to and from job sites in a safe manner.

- Complete all required paperwork in a timely manner.

- Keep company vehicles clean and orderly, informing management of any safety concerns or vehicle problems.

Dishwasher/Food Prep

El Jalisco - Mauldin, SC - August 2012 to July 2016 Responsibilities

Properly clean and sanitize all dishes,glassware, utensils, and pots. Responsible for maintaining dish room and dish machine. Assist with cleaning other areas of the restaurant Accomplishments

Directly impacts day-to-day cleanliness and operation of El Jalisco Mexican Restaurant Skills Used

*Comprehensive understanding of English language

* Ability to communicate effectively with co-workers and managers Customer Service Representative

Alorica/Samsung - Simpsonville, SC - November 2015 to May 2016

: Take ownership of customer issues reported and see problems through to resolution

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Provide prompt and accurate feedback to customers

• Ensure proper recording and closure of all issues

• Prepare accurate and timely reports

• Document knowledge in the form of knowledge base tech notes and articles Grocery/Frozen & Dairy Stocker/ Meat Associate

BI-LO - Simpsonville, SC - April 2015 to November 2015 Responsibilities (By department): Stocker (Grocery, Frozen/Dairy): Ensure neat and orderly placement of grocery items on shelves and refrigerators. Ensuring items are easily accessible for customers. Providing excellent customer service when assisting customers.

• Center Store Associate/CGO Inventory: Responsibilities included picklist, stocking, and reporting.

• Meat Associate: Maintained an orderly environment by stocking meat, rotating, pricing, and tagging. Provided excellent customer service to patrons. Utilization of meat grinder machine. Groundskeeper

Corneal Lawn Maintenance - Mauldin, SC - June 2010 to July 2013 Responsibilities

*Made guest and owners feel welcome and appreciated, gave excellent customer service

* General maintenance and cleaned up of equipment - use of water hose, check oil and fuse pressure were required.

Accomplishments

Performed a variety of grounds keeping tasks under continuing supervision. Skills Used

*Operated mechanical and motorized equipment

*Contributed in meetings and group gatherings

*Worked in adverse weather

EDUCATION

High School Diploma in All Subjects

Stratford Career Institution - Saint Albans, VT

2009 to 2010

CERTIFICATIONS/LICENSES

Certified Flagger

November 2016 to November 2020

Successfully completed flagger training course

Accordance with MUTCD & NCDOT guidelines

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